• Select and store your seating preferences.

Our best efforts will be taken to allocate seat preference.

• Select a seat at the time of booking, at check in, or after booking by calling our Guest Contact Centre.

• Select preferred seats from reserved zones – as determined by Velocity membership level and the fare class booked – on flights marketed and operated by Virgin Australia.
• Add your Velocity membership number to your booking to ensure the appropriate seats, available for your level of membership, are displayed correctly.

• Platinum members and travelling companions in the same booking may select Economy X seating providing extra legroom and preferred overhead locker space on Domestic and International Short Haul flights operated by Virgin Australia.

• If you're a Velocity member travelling in an eligible fare class, you can use Points to upgrade on Virgin Australia Domestic or International Short-Haul Flights. Find out more

• Contact our Membership Contact Centre for Priority Phone Service.

Platinum members are entitled to four complimentary upgrade sectors per year or two complimentary upgrades sector per additional half year when flying with Virgin Australia on Domestic or International Short Haul Flights and when booked on a Freedom fare (fare classes Y, B, H, K, L). Platinum Members can view their available upgrade sectors in My Velocity. Find out more

• Platinum members are entitled to priority purchase up to two Economy seats on sold out Virgin Australia marketed and operated flights when purchasing a Freedom fare (fare classes Y, B, H, K, L).

• Silver, Gold and Platinum members receive priority when waitlisted for an upcoming Virgin Australia marketed and operated flight. Subject to availability, priority will be allocated based on membership level.

• Gold and Platinum members can fast-track the check-in process with Priority Check-in counters at major airports.

• Silver, Gold and Platinum members can fast-track the check-in process with Priority Check-in counters at major airports.

• Gold and Platinum members can board when they like, when travelling with Virgin Australia, via our exclusive Priority Boarding lanes at selected domestic and international short haul airports.

• When arriving at the airport, Platinum and Gold members and up to 3 guests on the same booking may request to Fly Ahead to their destination on an earlier flight.
• Available when flying on any domestic Virgin Australia fare except a Getaway fare.
• Fly Ahead flight request must be made at least 30 minutes prior to scheduled flight departure time while the flight is still open for check-in.
• Members travelling with hand luggage only may request to Fly Ahead in the Virgin Australia Lounge or at the Service Desk (where available).  Members travelling with checked baggage must make the request to a Virgin Australia staff member at the Virgin Australia Priority Check-in counter.

Fly Ahead Terms and Conditions.

• Gold and Platinum members, travelling with carry-on baggage only, can use direct lounge access, optional valet parking, a private reception desk and a dedicated security screening point at Brisbane Airports Virgin Australia terminal.
• Open Monday to Sunday (check-in available when travelling with carry-on baggage only).
• Learn more about Brisbane lounge Premium Entry.

Note: You must present a Virgin Australia boarding pass on your date of travel along with your valid Velocity membership or My Velocity Card to access the lounge.

• Gold and Platinum members, travelling with carry-on baggage only, can use direct kerbside lounge access, optional valet parking, a private reception desk and a dedicated security screening point at Sydney Airport’s T2 Terminal.
• Open Monday to Sunday (check-in available when travelling with carry-on baggage only).
• Learn more about Sydney lounge Premium Entry and Premium Valet.

Note: You must present a Virgin Australia boarding pass on your date of travel along with your valid Velocity membership or My Velocity Card to access the lounge.

• Gold and Platinum members can use a dedicated security screening point at Melbourne Lounge and fast track to gates 1 to 10 with a direct path.
• Open Monday to Friday from 45 minutes prior to the first departure.
• Learn more about Melbourne Lounge Premium Exit.

Note: You must present a Virgin Australia boarding pass on your date of travel along with your valid Velocity membership or My Velocity Card to access the lounge.

• Access Brisbane Premium Valet when departing Brisbane airport.
• Members, travelling with carry-on baggage only, can use kerbside drop off facilities, and check in for flights at Brisbane Premium Valet reception.
• Prices start from $58 for 14 hours. Find out more about Brisbane Premium Valet.

• Melbourne Premium Valet drop off location is located on Level 2 of the Melbourne Airport Short-term car park.
• Premium Valet services are available 24 hours a day, 7 days a week.
• Guests may pre-book or just drive up for a guaranteed space. Find out more about Melbourne Premium Valet.

• Gold and Platinum members receive complimentary access.
• Silver members receive two Single Entry passes per year or one Single Entry Lounge pass per additional half year (Members can view their available Single Entry passes in My Velocity, pre-loaded onto their My Velocity Card.), plus discounted Annual membership. 
• Learn more about the Virgin Australia Lounge.

Note: You must present a Virgin Australia boarding pass on your date of travel along with your valid Velocity membership or My Velocity Card to access the lounge.

• Gold and Platinum members can access separate security screening lanes at Melbourne, Brisbane, Perth, Gold Coast and Ayers Rock domestic airports during peak times.

• Silver, Gold and Platinum members receive complimentary checked baggage allowances when travelling with Virgin Australia and selected international airline partners.
• Baggage allowances on domestic and international short haul flights are based on fare type and membership level at the time of travel.  Learn more about baggage allowances.

• Gold and Platinum members’ checked baggage is delivered with priority to arrivals carousels, when travelling with Virgin Australia.

• Gold and Platinum members receive complimentary membership to the equivalent membership level of IHG^® Rewards Club or Hilton HHonors™.
• This benefit is only available once and is valid for one year. To retain your level of Partner membership you will need to meet the maintain requirements for the membership of your choice.

• Gold and Platinum members receive access to participating international airline partner lounges

• Silver, Gold and Platinum members enjoy a range of Status benefits with our participating international airline partners. Benefits may include Priority Check-in, Priority Boarding, Priority Baggage, baggage allowances and lounge access

• Platinum, Gold and Silver members travelling on a Delta Air Lines operated flight with a DL flight number, earn a Points bonus on miles flown in addition to the Base Points earned. Silver members earn 50% bonus Points; Gold members earn 75% bonus Points and Platinum members earn 100% bonus Points on top of the base Points rate.

• Platinum, Gold and Silver members travelling on an Etihad Airways operated flight with an EY flight number, earn a Points bonus on miles flown in addition to the Base Points earned. Silver members will receive an additional 10% Bonus Points; Gold members will receive an additional 25% Bonus Points; and Platinum members will receive an additional 50% Bonus Points on top of the base Points rate.

• Members can choose to pool Points, or Points and Status Credits, earned by family members into one Account.
• There may be a maximum of six family members, living at the same address, involved in a pool – this can include up to four children under the age of 18 and two adults 18 years or over (including the main pooling beneficiary).
• To ensure all Points and Status Credits are pooled to the main beneficiary, the pooling relationship(s) must be set up prior to booking applicable flights.
• Set up Family Pooling.

Family Pooling Terms and Conditions.

• Members can pause their membership for a period of six months when expecting a new addition to the family.
• To apply for Membership Pause for Parental Leave, members may be required to provide documentation of pregnancy, recent or future child birth or adoption of a child in the form of a doctor’s certificate, a birth certificate or an adoption or foster parent registration.
• Contact our Membership contact Centre for further information.

Membership Pause for Parental Leave Terms and Conditions.

• Gold members can make one Reward Seat booking with a 12 month expiry for up to 4 guests on Economy class return to any destination within Australia when travelling with Virgin Australia.
• Platinum members can make one Reward Seat booking with a 12 month expiry for up to 4 guests on Economy class return to any domestic or international destination when travelling on any Virgin Australia marketed flight beginning with a 'VA' flight number.
• These Reward Seats must be booked six months in advance (minimum Points redemption applies).

Guaranteed Reward Seats for an Annual Family Trip Terms and Conditions.

• Platinum members, who earn an additional 500 Status Credits over and above the required number of Status Credits to maintain Platinum within their member benefit period, can gift a Gold membership to a companion of their choice.
• Gold Companion members will be automatically upgraded to Platinum membership if the Platinum member earns an additional 1,000 Status Credits over and above the required number of Status Credits to maintain Platinum within their member benefit period.
• Gold members that have maintained their Gold membership from Discover Gold are eligible to award one Companion Gold membership. 

• Exclusive access to member deals and airfare sales from our airline and partner network.

• Receive greater rewards and earn Points faster with a Velocity co-brand credit card.

Identify yourself as one of our valued members with a personalised baggage tag.