upgrademe points

All upgrades are subject to Business Class or Premium Economy Reward Seat availability and to an Upgrade Cancellation and Amendment Policy.

View UpgradeMe Points Terms and Conditions.

Tip: If your preferred Reward Seat is unavailable when you make an UpgradeMe Points flight upgrade request, you may be able to register to waitlist for an upgrade.

Select an icon below to discover the different upgrade criteria:

Domestic Flights

All Velocity members booked on a Getaway, Elevate or Freedom fare can request an upgrade to Business Class on Domestic flights operated by Virgin Australia with a VA flight number.

Upgrade from Getaway, Elevate or Freedom

  • You can upgrade your flight online any time after you have purchased your Getaway, Elevate or Freedom fare until four hours prior to the scheduled flight departure time online, or until two hours prior to the scheduled flight departure via the Membership Contact Centre.
  • If you have made any special requests for your booking or if your booking was originally made through a mobile device, at the airport or through the Guest Contact Centre, please contact our Membership Contact Centre at least two hours prior to the scheduled flight departure time to request the upgrade. 
  • Gold, Silver and Red members with Virgin Australia lounge access can request an upgrade at all Virgin Australia domestic lounges, from two hours prior to the scheduled flight departure time. Requests close 30 minutes prior to the scheduled flight departure time. 
  • Platinum members may request an upgrade on any same-day Virgin Australia operated domestic sector from any Virgin Australia lounge1. Requests close 30 minutes prior to the scheduled departure time.
  • If departing from Hobart, Gold and Platinum members can request an upgrade at Priority check-in, from 90 minutes prior to the scheduled flight departure time. Requests close 30 minutes prior to the scheduled flight departure time.

See below for Velocity Points required:

One-Way Miles
Upgrade from Getaway  fare¹
Upgrade from Elevate  fare¹,²
Upgrade from Freedom  fare¹,²
0-600
10,000
10,000
4,900

601 - 1,200

17,500

17,500
7,400
1,201 - 2,400
30,000
30,000
9,900
2,401 - 3,600
35,000
35,000
14,900

1Pricing is based on each individual sector shown on itinerary. If a flight upgrade is requested on two or more individual sectors shown on an itinerary, Points required will be calculated and quoted separately for each flight sector. Information correct as at 1 September 2016.

2In certain operational circumstances Virgin Australia Lounges may not be able to accept upgrade requests for departure from other airports.

Upgrade your flight

International Short Haul Flights

All Velocity members booked on a Getaway, Elevate or Freedom fare can request an upgrade to Business Class where available, on eligible international short haul flights operated by Virgin Australia and Virgin Samoa with a VA flight number.

International Short Haul flights are flights departing to or arriving from countries within South East Asia and the Pacific or crossing the Tasman.

Upgrade from a Getaway, Elevate or Freedom Fare

  • You can upgrade your flight online any time after you have purchased your Getaway, Elevate or Freedom fare until four hours prior to the scheduled flight departure time online, or until two hours prior to the scheduled flight departure via the Membership Contact Centre.
  • If you have made any special requests for your booking or if your booking was originally made through a mobile device, at the airport or through the Guest Contact Centre, please contact our Membership Contact Centre at least two hours prior to the scheduled flight departure time to request the upgrade.
  • Upgrades are not available from Go fares.

See below for Velocity Points required:

One-Way Miles
Upgrade from Getaway   fare¹
Upgrade from elevate fare²
Upgrade from Freedom  fare¹
0-600
8,000
8,000
4,900

601 - 1,200

12,000

12,000
7,400
1,201 - 2,400
16,000
16,000
9,900
2,401 - 3,600
24,000
24,000
14,900

1Pricing based on each individual sector shown on itinerary. If a flight upgrade is requested on two or more individual sectors shown on an itinerary, Points required will be calculated and quoted separately for each flight sector. Codeshare flights operated by other airlines not eligible for upgrades. Information correct as at 1 September 2016.

2In certain operational circumstances Virgin Australia Lounges may not be able to accept upgrade requests for departure from other airports.

Upgrade your flight

International Long Haul Flights

Platinum and Gold Velocity members booked on certain fares can use Points to request an upgrade on International Long Haul flights to or from Los Angeles and Hong Kong operated by Virgin Australia with a VA flight number.

Los Angeles

Upgrade from a Freedom, Premium Saver or Premium Fare

  • You can upgrade your flight online any time after you have purchased your Freedom, Premium Saver or Premium fare until four hours prior to the scheduled flight departure time online, or until two hours prior to the scheduled flight departure via the Membership Contact Centre
  • If you have made any special requests for your booking or if your booking was originally made through a mobile device, at the airport or through the Guest Contact Centre, please contact our Membership Contact Centre at least two hours prior to the scheduled flight departure time to request the upgrade. 
  • Upgrades are not available from Getaway or Elevate fares.

See below for Velocity Points required:

Fare booked:
Upgrade to:
Points required to upgrade¹:
Freedom (Y, B, H, K)

Premium Economy (P)

18,000
Freedom (Y, B, H, K)

Business (Z)

45,000

Premium Saver (O)

Business (Z)
45,000

Premium (R or W)

Business (Z)
25,000

Hong Kong

Upgrade from a Freedom Fare

  • You can upgrade your flight online any time after you have purchased your Freedom fare until four hours prior to the scheduled flight departure time online, or until two hours prior to the scheduled flight departure via the Membership Contact Centre
  • If you have made any special requests for your booking or if your booking was originally made through a mobile device, at the airport or through the Guest Contact Centre, please contact our Membership Contact Centre at least two hours prior to the scheduled flight departure time to request the upgrade.
  • Upgrades are not available from Getaway or Elevate fares.

See below for Velocity Points required:

Fare booked:
Upgrade to:
Points required to upgrade¹:
Freedom (Y, B, H, K)

Business (Z)

27,500

1Pricing based on each individual sector shown on itinerary. If a flight upgrade is requested on two or more individual sectors shown on an itinerary, the Points required will be calculated and quoted separately for each flight sector. If itinerary contains domestic or international short haul flight sectors, please review the tables above to find out the additional Points required to upgrade. Codeshare flights operated by other airlines not eligible for upgrades. Information correct as at 16 March 2017.

Upgrade your flight

    1. All flight upgrades using Points are subject to the Member Terms and Conditions.
    2. All upgrades are subject to Premium Economy or Business Class Reward Seat availability and to an Upgrade Cancellation and Amendment Policy.
    3. To be eligible for upgrades, all flights must be marketed and operated by Virgin Australia, and issued on Virgin Australia ticket stock (featuring a ticket number beginning with “795”).
    4. For operational reasons not all Business Class or Premium Economy seats are made available for upgrades. This means that there may still be empty seats on departure.