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Gold membership

Upgrade to Gold Membership

We assess memberships on a daily basis to ensure you are upgraded as soon as possible. As soon as your Status Credit balance reaches 500 and you have flown four Eligible Sectors (within your 12 month benefit period) you will be automatically upgraded to Gold membership.

Maintain your Gold Membership

To maintain your Gold membership you will need to earn 400 Status Credits and fly four Eligible Sectors within your 12 month benefit period. 

Benefits of your Gold Membership

Travel Benefits: before you travel

  • Contact our Membership Contact Centre for Priority Phone Service. 

    • Use Velocity Points to upgrade from a Getaway fare (M, S or T), Elevate fare (Q, V, N, E) or a Freedom fare (fare classes Y, B, H, K, L) to a Business Class seat on domestic flights marketed and operated by Virgin Australia.
    • Use Velocity Points to upgrade from a Go Plus fare (fare classes T, Q, V, N, E), Getaway fare (fare classes T, Q, V, N, E) or Freedom fare (fare classes Y, B, H, K, L) to a Business Class seat on International Short Haul flights marketed and operated by Virgin Australia and Virgin Samoa.
    • Upgrade online any time after you have booked your flight, up to two hours prior to scheduled flight departure time.
    • If you have made any special requests for your booking, or if your booking was originally made through a mobile device, at the airport or through the Guest Contact Centre, please contact our Membership Contact Centre at least two hours prior to the scheduled flight departure time to request the upgrade.
    • Upgrades are subject to Business Class Reward Seat availability and to the Upgrade Cancellation and Amendment Policy.
    • To view the number of Points required to upgrade, see Flight Upgrades.

    • Use Velocity Points to upgrade from a Freedom fare (fare classes Y, B, H, K) to a Premium Economy or Business Class seat or upgrade from a Premium Economy fare (fare classes W, R, O) to a Business Class seat or on International Long Haul flights marketed and operated by Virgin Australia. 
    • Request an upgrade any time after you have booked your flight, up to two hours prior to scheduled flight departure time by contacting the Membership Contact Centre.
    • Upgrades are subject to Premium Economy and Business Class Reward Seat availability and to the Upgrade Cancellation and Amendment Policy.
    • To view the number of Points required to upgrade, see Flight Upgrades.

    • Select your seat at the time of booking or at check in. You can also select your seat after you have made a booking by calling our Guest Contact Centre.

    • Select your preferred seat from reserved zones – as determined by your Velocity membership level and the fare class booked – on flights marketed and operated by Virgin Australia.
    • Add your Velocity membership number to your booking to ensure the appropriate seats, available for your level of membership, are displayed correctly.

    • Receive priority when waitlisted for upcoming Virgin Australia or Virgin Samoa marketed and operated flights. Subject to availability, priority will be allocated based on membership level.

Travel benefits: At the airport

    • Fast-track your domestic airport experience with Priority Check-in.
    • Priority Check-in is also available through the Business Class counter when travelling on international long haul flights operated by Virgin Australia.

    • Enjoy direct lounge access, optional valet parking, a private reception desk and a dedicated security screening point, when travelling with carry-on baggage only through Virgin Australia’s Brisbane terminal
    • Learn more about Brisbane lounge and Premium Valet

    Note: You must present a Virgin Australia boarding pass on your date of travel along with your valid Velocity membership card to access the lounge.

    • Enjoy direct kerbside lounge access, optional valet parking, a private reception desk and a dedicated security screening point, when travelling with carry-on baggage through Sydney Airport’s T2 terminal.
    • Learn more about Sydney lounge Premium Entry and Premium Valet.

    Note: You must present a Virgin Australia boarding pass on your date of travel along with your valid Velocity membership card to access the lounge.

    • With a dedicated security screening point at Melbourne Lounge you can fast track to gates 1 to 10 with a direct path.
    • Learn more about Melbourne Lounge Premium Exit.

    Note: You must present a Virgin Australia boarding pass on your date of travel along with your valid Velocity membership card to access the lounge.

    • Receive complimentary lounge access for you, a guest, and up to two children aged between three and 12 years.
    • Enjoy priority lounge entry using Self Service Entry.
    • Learn more about the Virgin Australia Lounge.
    • You can also enjoy access to over 150 international airline lounges when travelling with Virgin Australia and our international airline partners.

    Note: You must present a Virgin Australia boarding pass on your date of travel along with your valid Velocity membership card to access the lounge.

    • Use separate security screening lanes at Melbourne, Brisbane, Perth, Gold Coast and Ayers Rock domestic airports during peak times.

    • Request to Fly Ahead to your destination on an earlier flight. Fly Ahead requests can be made at the airport for you and up to 3 guests on the same booking.
    • Available when flying on any domestic Virgin Australia fare except a Getaway fare.
    • Requests can be made in the Virgin Australia Lounge or at the Service Desk (where available) when travelling with carry-on luggage only. Requests must be made to a Virgin Australia staff member at the Virgin Australia Priority Check-in counter when travelling with checked baggage.

    Fly Ahead Terms and Conditions.

    • For domestic and international short haul flights  you will receive a baggage allowance  based on your fare type and your membership level at the time of travel.  Gold Velocity members receive an additional baggage as part of their membership. Visit the Virgin Australia website to check your allowance.
    • When travelling to the USA with Virgin Australia you will receive one extra piece of checked baggage, up to 23 kg in Economy and up to 32 kg in Premium Economy and Business Class. 
    • For baggage allowances on International Long Haul services by Virgin Australia and partners please refer to baggage allowances.

TRAVEL BENEFITS: At Your Destination

    • Your checked baggage will be delivered with priority to the arrivals carousel at your destination when travelling on flights operated by Virgin Australia.

    • Receive complimentary Gold Partner membership with IHG® Rewards Club or Hilton HHonors™.
    • To request membership into your preferred program, login to your Velocity Account, go to My Benefits and select your preferred option.
    • This benefit is only available once and is valid for one year. To retain your level of Partner membership you will need to meet the maintain requirements for the membership of your choice.

    • Receive  complimentary  Privilege Executive membership with Europcar Privilege Program or Hertz Gold Plus Rewards Five Star®
    • To request membership into your preferred program, login to your Velocity Account, go to My Benefits and select your preferred option.
    • This benefit is only available once and is valid for one year. To retain your level of Partner membership you will need to meet the maintain requirements for the membership of your choice.

Travel benefits: International airline partners

Carry your valid Velocity membership card with you at all times to ensure seamless access to your travel benefits when travelling with our airline partners.  

family benefits

Reward benefits

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