Platinum membership

Have 1,000 Status Credits
Fly 8 Eligible Sectors

Important Information

Find out more on whether you were eligible for the Status extension.
There have been some changes to the Velocity member benefits when travelling with our Airline Partners. Find out more

Upgrade to Platinum membership

We assess memberships on a daily basis to ensure you are upgraded as soon as possible. As soon as your balance reaches 1,000 Status Credits and you have flown 8 Eligible Sectors within the last 365 days, you will be automatically upgraded to Platinum membership.

Maintain your Platinum membership

To maintain Platinum membership you will need to earn 800 Status Credits and fly eight Eligible Sectors within your 12 month benefit period.

To help you stay on track to maintain Platinum

Book a flight

Contact our Membership Contact Centre for Priority Phone Service. Calls are prioritized based on the member’s tier and serviced by our experienced team members
Can’t find a seat on a Virgin Australia flight? Request a waitlist booking for a seat in a cabin if all seats in the desired cabin of a Virgin Australia operated flight, with a VA flight number are fully booked. Priority will be allocated based on membership level, with Platinum members receiving the highest level of Priority.

Priority waitlist applies to bookings made in Freedom or Business Class. A Priority waitlist booking doesn’t guarantee that a seat will be made available for purchase.
Receive the highest level of priority when you waitlist for an UpgradeMe Points.
Upgrade on your upcoming Virgin Australia operated flight with a VA flight number. Subject to availability.

Learn more about our UpgradeMe Points waitlist
Platinum members are entitled to four complimentary fare upgrades per year or two complimentary fare upgrades per additional half year from a Freedom fare to a Business Class seat on Domestic flights marketed and operated by Virgin Australia (excluding Christmas Island and Cocos Island). Log in to My Velocity to view your available upgrades.

Trans-Tasman and International Short-Haul flight Upgrades are unavailable for the time being.

Members can also use their complimentary upgrades for guests travelling with them on the same flight.

Request an upgrade any time after you have booked your flight, up to two hours prior to scheduled departure time by contacting the Membership Contact Centre.

Requests can be made at any Virgin Australia Lounge or if departing from Hobart at Priority Check-in. Request any same-day upgrade on Virgin Australia operated Domestic flights up to 30 minutes prior to scheduled flight departure time.

Upgrades are subject to Business Class Reward Seat availability and to the Upgrade Cancellation and Amendment Policy.
Use Velocity Points to Upgrade from a Getaway, Elevate or Freedom fare to Business Class on Domestic flights operated by Virgin Australia with a VA flight number (excluding Christmas Island and Cocos Island). Trans-Tasman and International Short-Haul flight Upgrades are unavailable for the time being.

Check the number of Points required to upgrade.

Upgrade online any time after you have booked your flight, up to four hours prior to flight departure time.

Upgrade via our Membership Contact Centre until two hours prior to the scheduled flight departure time (a fee may apply).

Upgrade at domestic Check-in until 30 minutes prior and at International Check-in until 60 minutes prior to scheduled flight departure time. See one of our friendly ground crew for assistance.

Upgrade at the Virgin Australia domestic Lounge on the same-day of travel up to 30 minutes prior to scheduled flight departure time.

If you have made any special requests for your booking, or if your booking was originally made through a mobile device, at the airport or through the Guest Contact Centre, please contact our Membership Contact Centre at least two hours prior to the scheduled flight departure time to request the upgrade.

Upgrades are subject to Business Class Reward Seat availability and to the Upgrade Cancellation and Amendment Policy.
Select your preferred seat from reserved zones – as determined by your Velocity membership level and the fare class booked – on flights marketed and operated by Virgin Australia.
Add your Velocity membership number to your booking to ensure the appropriate seats, available for your level of membership, are displayed correctly.
Platinum members and travelling companions in the same booking may select Economy X seating providing extra legroom and preferred overhead locker space on Domestic and International Short Haul flights operated by Virgin Australia.
Exercise the ability to priority purchase up to two Economy seats on any sold out Virgin Australia marketed and operated flight when the seats cannot be booked online.

Requests must be made prior to midday of the day before travel (within the same time zone as the departure port) and bookings must be for a Full Economy 'Y' class fare.

Platinum member must be travelling on the booking.

Contact our Membership Contact Centre to purchase Economy seats.

Priority Economy Seat Purchase Terms and Conditions.

Your benefits at the Airport

Access to Virgin Australia Sydney and Brisbane Lounge Premium Entry and Premium Valet

Request to Fly Ahead to your destination on an earlier flight¹

Fast-track your domestic airport experience with Priority Check-in.

Priority Check-in is also available through the Business Class counter when travelling on international flights operated by Virgin Australia.
Board when you like, when travelling on Virgin Australia operated flights, via our exclusive Priority or Business Class Boarding lanes at selected domestic and international airports.
Virgin Australia Domestic, Trans-Tasman and International Short-Haul Flights: You will receive a baggage allowance based on your fare type and your membership level at the time of travel. Platinum Velocity members receive an additional baggage allowance. Visit the Virgin Australia website to check your allowance.

Partner Airline Operated Flights: Learn more about out our international airline partners, and any applicable complimentary baggage allowance.
Request to Fly Ahead to your destination on an earlier flight. Fly Ahead requests can be made at the airport for you and up to 3 guests on the same booking.

Available when flying on any domestic Virgin Australia fare except a Getaway fare.

Requests can be made in the Virgin Australia Lounge or at the Service Desk (where available) when travelling with carry-on luggage only. Requests must be made to a Virgin Australia staff member at the Virgin Australia Priority Check-in counter when travelling with checked baggage.

Fly Ahead Terms and Conditions.

Lounges and Premium Entry

Whether waking up with a cup of fresh made barista coffee or relaxing with a glass of wine at the end of a long day, Virgin Australia lounges aim to make flying a pleasure.

Virgin Australia Domestic Lounges

When flying on a Virgin Australia operated domestic flight Platinum members receive complimentary access pre-departure and can invite up to three additional guests, plus up to three children aged between 4 to 17 years, into our Virgin Australia Domestic Lounges.
Your invited guests need not be travelling with you, but must enter the lounge and be accompanied by you.
Enjoy priority lounge entry using Self Service Entry.
Please note, to ensure that travelling with us remains safe, we’ve made some temporary changes to our lounge experience.
Lounge access on arrival at your destination is currently unavailable for the time being.
Learn more about the Virgin Australia lounge.

Update on international lounge access

Virgin Australia international lounges are temporarily closed. We are continuing to assess the re-opening of international lounges as travel restrictions ease.

International lounges operated by our partner airlines may be temporarily closed. For up to date information on partner airline-operated lounges, please refer to the airline’s website directly.

Enjoy access to over 150 international airline partner lounges when travelling with Virgin Australia and our international airline partners.

Learn more about out our international airline partners, the lounges you can access and the number of accompanying guests.
Temporary changes to our Sydney Lounge Premium Entry and Valet Parking

Premium Lounge Entry and Virgin Australia Premium Valet in Sydney is unavailable for the time being.
Enjoy direct kerbside lounge access

Optional valet parking

Private reception desk

A dedicated security screening point, when travelling with carry-on baggage only, through Sydney Airport’s T2 terminal.

Learn more about Sydney lounge Premium Entry and Premium Valet.

Note: You must present a Virgin Australia boarding pass on your date of travel along with your valid My Velocity Card to access the lounge.
Temporary changes to our Brisbane Lounge Premium Entry and Valet Parking

Premium Lounge Entry and Virgin Australia Premium Valet in Brisbane is unavailable for the time being.
Enjoy direct lounge access

Optional valet parking

Private reception desk

A dedicated security screening point, when travelling with carry-on baggage only through Virgin Australia’s Brisbane terminal

Learn more about Brisbane lounge and Premium Valet.

Note: You must present a Virgin Australia boarding pass on your date of travel along with your valid My Velocity Card to access the lounge.
Update on Melbourne Lounge Premium Exit

Our Melbourne Lounge Premium Exit is currently closed due to current Lounge renovations. For guests travelling from 3rd May 2021, please refer to our temporary Melbourne Domestic Lounge arrangements for information on Lounge locations and eligibility during this period.

Melbourne Domestic Lounge arrangements
A dedicated security screening point at Melbourne Lounge, where you can fast track to gates 1 to 10 with a direct path.

Learn more about Melbourne Lounge Premium Exit.

Note: You must present a Virgin Australia boarding pass on your date of travel along with your valid My Velocity Card to access the lounge.
Update on No1 Lounges

As a result of COVID-19 and Government regulations, access to Lounges throughout the No1 Lounges network has been affected. Find out more

Available at Sydney, Melbourne and Brisbane International Airport, get a 20% discount off lounge access fees when booking No1 Lounges passes online.

Platinum Velocity members will earn 3 Points per $1 spent plus an additional 100% bonus of the base Velocity Points

Find out more

Personalised baggage tags

When you upgrade to Platinum, we will send you a pack containing two personalised bag tags for your suitcase. Adding these to your checked in baggage will ensure that your bag is one of the first bags out of the plane when you arrive at your destination.

Exclusive Platinum membership with
our Car and Hotel Partners

Hotel

Receive complimentary Platinum Partner membership with IHG®Rewards Club or Diamond Partner membership with Hilton HHonorsTM.

To request membership into your preferred program, login to your Velocity Account, go to My Benefits and select your preferred option.

This benefit is only available once and is valid for one year. To retain your level of Partner membership you will need to meet the maintain requirements for the membership of your choice.

Car

Receive Complimentary Privilege Elite Partner membership with Europcar Privileges Program or Hertz Gold Plus Rewards Presidents Circle®.

To request membership into your preferred program, login to your Velocity Account, go to My Benefits and select your preferred option.

This benefit is only available once and is valid for one year. To retain your level of Partner membership you will need to meet the maintain requirements for the membership of your choice.

Travel benefits with our International airline partners

Carry your valid My Velocity Card with you at all times to ensure seamless access to your travel benefits when travelling with our airline partners.

Priority Check-in

Priority Boarding

Priority Baggage

Priority Screening

Delta Air Lines Lounge Access

Additional Checked Baggage Allowance - Receive the same allowance as Delta Gold Medallion members.
Priority Check-in

One piece of additional checked baggage when travelling to/from the USA and Brazil

Additional checked baggage up to 20kg when travelling to other international destinations

Priority Boarding

Priority Baggage

Singapore Airlines Lounge Access
Priority Check-in

Additional checked baggage up to 20kg

Priority Boarding

Priority Baggage

SilkAir Lounge Access
Priority Check-in through the Upper Class counter

Priority Boarding (where available)

Priority Screening at London, Heathrow (where available)

Virgin Atlantic Lounge Access
Priority Check-in

Priority Boarding

One additional bag (up to 23kgs in Economy Class and 32kgs in Business Class)
Priority Check-in through the Business Class counter

Priority Boarding

Priority Baggage

Etihad Airways Lounge Access

Additional checked baggage up to 20kgs

One additional bag (up to 23kgs in Economy Class and 32kgs in Business/First Class) when travelling to the USA/Canada
Priority Check-in

Additional checked baggage in all cabins up to 32kg

Priority Boarding

South African Airways Lounge Access
Priority Check-In

Priority Boarding

One additional bag (up to 23kgs in Economy Class and 32kgs in Business Class)
Priority Check-in

Priority Boarding

One additional bag (up to 23kgs in Economy Class and 32kgs in Business Class)
Priority Check-in

One additional bag (up to 23kgs in Economy Class and 32kgs in Business/ First Class)
Priority Check-in

One additional bag (up to 23kgs in Economy/Premium Economy and 32kgs in Business/First)

Priority Boarding

Your family can benefit from Platinum memberhip too

Being a Platinum member gets you a heap of benefits for use before, during and after your travel. But your family also benefits from your membership status too.

Discover all the ways you and your family will benefit from Platinum status.

Platinum members will be guaranteed to be able to redeem up to four return Economy Reward Seats once a year or up to two return Economy Reward Seats once per additional half year to any domestic or international destination when travelling on any Virgin Australia marketed flight beginning with a 'VA' flight number.

Reward Seat carrier charges can be paid for using Points or a combination of Points and cash.

These Reward Seats must be booked at least six months prior to your journey and are only available for one itinerary per year.

For more information or to make redemption booking, please contact our Membership Contact Centre.

Guaranteed Economy Reward Seats for an Annual Family Trip Terms and Conditions.
Gift a Gold membership to a companion of your choice, by simply earning an additional 500 Status Credits over and above the required number of Status Credits to maintain Platinum within your member benefit period.

Contact our Membership Contact Centre once you are eligible to gift Gold membership.

Upgrade your companion to Platinum membership, by earning an additional 1,000 Status Credits over and above the required number of Status Credits to maintain Platinum within your member benefit period.

Companion Gold Membership and Platinum Membership Terms and Conditions.
Choose to pool Points, or Points and Status Credits, earned by family members into one Account.

There may be a maximum of six family members, living at the same address, involved in a pool. This may include up to four children under the age of 18 and two adults 18 years or over (including the main pooling beneficiary).

Log in to your Account to setup Family Pooling.

Family Pooling Terms and Conditions
Choose to pause your membership for a period of six months when you are expecting a new addition to the family.

To apply for a Membership Pause for Parental Leave, you may be required to provide documentation of pregnancy, recent or future child birth or adoption of a child in the form of a doctor’s certificate, a birth certificate or an adoption or foster parent registration.

Contact our Membership Contact Centre for further information about Membership Pause for Parental Leave.

Membership Pause for Parental Leave Terms and Conditions.

Extra bonus Points because you're Platinum!

This tab contains all of the added extras that come with upgrading to Platinum. You'll get some flashy tags for your bags and more Points on your purchases. Check out all of the reward benefits that come with your Platinum membership.

100% bonus Points with Virgin Australia

Receive a 100% Points bonus, on top of the base Points earned, when travelling on Virgin Australia Domestic flights on all fare types except Getaway fares.

Receive a 100% Points bonus on top of the base Points earned, when travelling on Virgin Australia Trans Tasman and International Short Haul flights.

Book a flight

50% with Etihad Airways

Receive a 50% Points bonus, on top of the base Points earned, when travelling on an Etihad Airways operated flight with an EY flight number.

Book with Etihad
100% with Delta Air Lines

Receive a 100% Points bonus, on top of the base Points earned, when travelling on a Delta Air Lines operated flight with a DL flight number.

Book with Delta Air lines
100% bonus Points with select travel partners

Receive a 100% Points bonus, on top of the base Points earned, when using our travel partners Cover-More, Looking4Parking and Cruisepilot.

Explore partners
Get 6 Points per $1 on Car Rental

As a tiered Velocity member earn 6 Points per $1 spent when hiring a car rental with Europcar, Hertz or Thrifty in Australia & New Zealand.

Explore partners

4 Points per $1 with Ola

Ola is a better value way to ride. Whether you’re heading to the airport, for a night out, or you're running late for work, Ola will get you there. Earn double Points on eligible rides to and from selected airports.

Get Ola

Compare all status benefits

From Red to Platinum find out all there is to know about Status!

Benefits at a glance

Terms & Conditions

For full Terms and Conditions, view the Velocity Member Benefit Terms and Conditions.

1. Benefits apply only when travelling between Australia/ New Zealand and Greater China from 2 July 2018 onwards

2. Benefits do not apply for flights to/ from North America from 2 July 2018 onwards

Platinum membership

Personalised baggage tags

Hotel

Car

100% bonus Points with Virgin Australia

50% with Etihad Airways

100% with Delta Air Lines

100% bonus Points with select travel partners

Get 6 Points per $1 on Car Rental

4 Points per $1 with Ola

Compare all status benefits