Platinum membership

Have 1,000 Status Credits
Fly 8 Eligible Sectors

Important Information

Find out more on whether you were eligible for the Status extension.
There have been some changes to the Velocity member benefits when travelling with our Airline Partners. Find out more

Upgrade to Platinum membership

We assess memberships on a daily basis to ensure you are upgraded as soon as possible. As soon as your balance reaches 1,000 Status Credits and you have flown 8 Eligible Sectors within the last 365 days, you will be automatically upgraded to Platinum membership.

Maintain your Platinum membership

To maintain Platinum membership you will need to earn 800 Status Credits and fly eight Eligible Sectors within your 12 month benefit period.

To help you stay on track to maintain Platinum

Book a flight

Your benefits before your travel

From upgrades, seat selection and priority service the benefits of being a Platinum Status member start before you even get to the airport.

Contact our Membership Contact Centre for Priority Phone Service. Calls are prioritized based on the member’s tier and serviced by our experienced team members
Platinum members are entitled to four complimentary fare upgrades per year from a Freedom fare to a Business Class seat on Domestic, Trans-Tasman or International Short Haul flights marketed and operated by Virgin Australia.

Members can also use their complimentary upgrades for guests travelling with them on the same flight.

Request an upgrade any time after you have booked your flight, up to two hours prior to scheduled departure time by contacting the Membership Contact Centre.

Requests can be made at any Virgin Australia Lounge or if departing from Hobart at Priority Check-in. Request any same-day upgrade on Virgin Australia operated Domestic flights up to 30 minutes prior to scheduled flight departure time.

Upgrades are subject to Business Class Reward Seat availability and to the Upgrade Cancellation and Amendment Policy.
Use Velocity Points to upgrade from a Getaway, Elevate or Freedom fare to Business Class on Domestic and International Short Haul flights operated by Virgin Australia with a VA flight number.

Upgrade online any time after you have booked your flight, up to four hours prior to flight departure time.

If you have made any special requests for your booking, or if your booking was originally made through a mobile device, at the airport or through the Guest Contact Centre, please contact our Membership Contact Centre at least two hours prior to the scheduled flight departure time to request the upgrade.

Platinum members can also request a same-day upgrade from Freedom, Elevate or Getaway fares to a Business Class seat on domestic flights at the Virgin Australia Lounge up to 30 minutes prior to scheduled flight departure time.

Upgrades are subject to Business Class Reward Seat availability and to the Upgrade Cancellation and Amendment Policy.

To view the number of Points required to upgrade, view Flight Upgrades.
Select your preferred seat from reserved zones – as determined by your Velocity membership level and the fare class booked – on flights marketed and operated by Virgin Australia.
Add your Velocity membership number to your booking to ensure the appropriate seats, available for your level of membership, are displayed correctly. *Preferential Seating is not available when travelling on an Economy Light fare
Exercise the ability to priority purchase up to two Economy seats on any sold out Virgin Australia marketed and operated flight when the seats cannot be booked online.

Requests must be made prior to midday of the day before travel (within the same time zone as the departure port) and bookings must be for a Full Economy 'Y' class fare.

Platinum member must be travelling on the booking.

Contact our Membership Contact Centre to purchase Economy seats.

Priority Economy Seat Purchase Terms and Conditions.

Your benefits at the Airport

Access to Virgin Australia Sydney and Brisbane Lounge Premium Entry and Premium Valet

Request to Fly Ahead to your destination on an earlier flight¹

Fast-track your domestic airport experience with Priority Check-in.

Priority Check-in is also available through the Business Class counter when travelling on international flights operated by Virgin Australia.
Request to Fly Ahead to your destination on an earlier flight. Fly Ahead requests can be made at the airport for you and up to 3 guests on the same booking.

Available when flying on any domestic Virgin Australia fare except a Getaway fare.

Requests can be made in the Virgin Australia Lounge or at the Service Desk (where available) when travelling with carry-on luggage only. Requests must be made to a Virgin Australia staff member at the Virgin Australia Priority Check-in counter when travelling with checked baggage.

Fly Ahead Terms and Conditions.
For domestic and international short haul flights you will receive a baggage allowance based on your fare type and your membership level at the time of travel. Platinum Velocity members receive an additional baggage as part of their membership. Visit the Virgin Australia website to check your allowance.

Lounges and Premium Entry

Whether waking up with a cup of fresh made barista coffe or relaxing with a glass of wine at the end of a long day, Virgin Australia lounges aim to make flying a pleasure.

What to expect?

At Virgin Australia Domestic Lounges Platinum members receive complimentary access and three additional guests, plus up to three children aged between 4 to 17 years.
Platinum members may also access the Virgin Australia Lounge on arrival.
Enjoy priority lounge entry using Self Service Entry.

Learn more about the Virgin Australia lounge.

Enjoy direct kerbside lounge access

Optional valet parking

Private reception desk

A dedicated security screening point, when travelling with carry-on baggage only, through Sydney Airport’s T2 terminal.

Learn more about Sydney lounge Premium Entry and Premium Valet.

Note: You must present a Virgin Australia boarding pass on your date of travel along with your valid My Velocity Card to access the lounge.
Enjoy direct lounge access

Optional valet parking

Private reception desk

A dedicated security screening point, when travelling with carry-on baggage only through Virgin Australia’s Brisbane terminal

Learn more about Brisbane lounge and Premium Valet.

Note: You must present a Virgin Australia boarding pass on your date of travel along with your valid My Velocity Card to access the lounge.
A dedicated security screening point at Melbourne Lounge, where you can fast track to gates 1 to 10 with a direct path.

Learn more about Melbourne Lounge Premium Exit.

Note: You must present a Virgin Australia boarding pass on your date of travel along with your valid My Velocity Card to access the lounge.
Receive complimentary access for you, one guest and 2 children under the age of 12 years at No1 Lounges international airports

Available at Sydney, Melbourne and Brisbane

Get a 20% discount off all lounge access fees when booking additional No1 Lounges passes online for travelling companions above your complimentary entitlement

Platinum Velocity members will earn 3 Points per $1 spent plus an additional 100% bonus of the base Velocity Points
Find out more

Platinum benefits when you arrive at your destination

Your platinum benefits kick in the second you hop off the plane. From priority baggage for a quick exit to kicking back in the Virgin Australia lounge before heading out to hire your car and head to your hotel with our complimentary car and hotel memberships.

Priority Baggage

Your checked baggage will be delivered with priority to the arrivals carousel at your destination when travelling on flights operated by Virgin Australia.
Virgin Australia Lounge

Please note there have been some Temporary changes to our lounge experience. View the latest information on our lounge experiences to find out more.
Hotel

Receive complimentary Platinum Partner membership with IHG®Rewards Club or Diamond Partner membership with Hilton HHonors^TM.

To request membership into your preferred program, login to your Velocity Account, go to My Benefits and select your preferred option.

This benefit is only available once and is valid for one year. To retain your level of Partner membership you will need to meet the maintain requirements for the membership of your choice.
Car Hire

Receive Complimentary Privilege Elite Partner membership with Europcar Privileges Program or Hertz Gold Plus Rewards Presidents Circle®.

To request membership into your preferred program, login to your Velocity Account, go to My Benefits and select your preferred option.

This benefit is only available once and is valid for one year. To retain your level of Partner membership you will need to meet the maintain requirements for the membership of your choice.

Travel benefits with our International airline partners

Carry your valid My Velocity Card with you at all times to ensure seamless access to your travel benefits when travelling with our airline partners.

Your family can benefit from Platinum memberhip too

Being a Platinum member gets you a heap of benefits for use before, during and after your travel. But your family also benefits from your membership status too.

Discover all the ways you and your family will benefit from Platinum status.

Once a year, be guaranteed to be able to redeem four return Economy Reward Seats to any domestic or international destination when travelling on any Virgin Australia marketed flight beginning with a 'VA' flight number.

Reward Seat carrier charges can be paid for using Points or a combination of Points and cash.

These Reward Seats must be booked at least six months prior to your journey and are only available for one itinerary per year.

For more information or to make redemption booking, please contact our Membership Contact Centre.

Guaranteed Economy Reward Seats for an Annual Family Trip Terms and Conditions.
Gift a Gold membership to a companion of your choice, by simply earning an additional 500 Status Credits over and above the required number of Status Credits to maintain Platinum within your member benefit period.

Contact our Membership Contact Centre once you are eligible to gift Gold membership.

Upgrade your companion to Platinum membership, by earning an additional 1,000 Status Credits over and above the required number of Status Credits to maintain Platinum within your member benefit period.

Companion Gold Membership and Platinum Membership Terms and Conditions.
Choose to pool Points, or Points and Status Credits, earned by family members into one Account.

There may be a maximum of six family members, living at the same address, involved in a pool. This may include up to four children under the age of 18 and two adults 18 years or over (including the main pooling beneficiary).

Log in to your Account to setup Family Pooling.

Family Pooling Terms and Conditions
Choose to pause your membership for a period of six months when you are expecting a new addition to the family.

To apply for a Membership Pause for Parental Leave, you may be required to provide documentation of pregnancy, recent or future child birth or adoption of a child in the form of a doctor’s certificate, a birth certificate or an adoption or foster parent registration.

Contact our Membership Contact Centre for further information about Membership Pause for Parental Leave.

Membership Pause for Parental Leave Terms and Conditions.

Extra bonus Points because you're Platinum!

This tab contains all of the added extras that come with upgrading to Platinum. You'll get some flashy tags for your bags and more Points on your purchases. Check out all of the reward benefits that come with your Platinum membership.

100% bonus Points with Virgin Australia

Receive a 100% Points bonus, on top of the base Points earned, when travelling on Virgin Australia Domestic flights on all fare types except Getaway fares.

Receive a 100% Points bonus on miles flown in addition to the base Points earned when travelling on Virgin Australia international Trans Tasman and Short Haul flights.

Book a flight

50% with Etihad Airways

Receive a 50% Points bonus, on top of the base Points earned, when travelling on an Etihad Airways operated flight with an EY flight number.

Book with Etihad
100% with Delta Air Lines

Receive a 100% Points bonus, on top of the base Points earned, when travelling on a Delta Air Lines operated flight with a DL flight number.

Book with Delta Air lines
100% bonus Points with select travel partners

Receive a 100% Points bonus, on top of the base Points earned, when using our travel partners Cover-More, Looking4Parking, Europcar Global Driver Services, Virgin Australia Holidays and Cruisepilot.

Explore partners
Get 6 Points per $1 on Car Rental

As a tiered Velocity member earn 6 Points per $1 spent when hiring a car rental with Europcar, Hertz or Thrifty in Australia & New Zealand.

Explore partners

4 Points per $1 with Ola

Ola is a better value way to ride. Whether you’re heading to the airport, for a night out, or you're running late for work, Ola will get you there. Earn double Points on eligible rides to and from selected airports.

Get Ola

Personalised baggage tags

When you upgrade to Platinum, we will send you a pack containing two personalised bag tags for your suitcase. Adding these to your checked in baggage will ensure that your bag is one of the first bags out of the plane when you arrive at your destination.

Compare all status benefits

From Red to Platinum find out all there is to know about Status!

Benefits at a glance

Terms & Conditions

For full Terms and Conditions, view the Velocity Member Benefit Terms and Conditions.

1. Benefits apply only when travelling between Australia/ New Zealand and Greater China from 2 July 2018 onwards

2. Benefits do not apply for flights to/ from North America from 2 July 2018 onwards

Platinum membership

Priority Baggage

Virgin Australia Lounge

Hotel

Car Hire

100% bonus Points with Virgin Australia

50% with Etihad Airways

100% with Delta Air Lines

100% bonus Points with select travel partners

Get 6 Points per $1 on Car Rental

4 Points per $1 with Ola

Personalised baggage tags

Compare all status benefits