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PLATINUM membership

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Upgrade to PLATINUM Membership

We assess memberships on a daily basis to ensure you are upgraded as soon as possible. As soon as your balance reaches 1,000 Status Credits and you have flown eight Eligible Sectors within the last 365 days, you will be automatically upgraded to Platinum membership.

MAINTAIN YOUR PLATINUM MEMBERSHIP

To maintain Platinum membership you will need to earn 800 Status Credits and fly eight Eligible Sectors within your 12 month benefit period.

To help you stay on track to maintain Platinum

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BENEFITS OF YOUR platinum MEMBERSHIP

✓ Four complimentary fare upgrades2 per year from a Freedom fare to a Business Class seat on Domestic, Trans Tasman or International Short Haul flights marketed and operated by Virgin Australia.
✓ Virgin Australia Lounge access for yourself and three additional guests, plus up to two children aged between two to 12 years.

Select a category to explore the associated benefits:

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Before you Travel

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At the Airport

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At your destination

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International Airline Partners

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Family Benefits

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Reward Benefits

Explore all status benefits

Benefits at a glance

 

Travel benefits: Before you travel

  • Contact our Membership Contact Centre for Priority Phone Service. Calls are prioritized based on the member’s tier and serviced by our experienced team members

  • Select your seat at the time of booking or at check in. You can also select your seat after you have made a booking by calling the Virgin Australia Guest Contact Centre.

    • Select your preferred seat from reserved zones - as determined by your Velocity membership level and the fare class booked - on flights marketed and operated by Virgin Australia.
    • Add your Velocity membership number to your booking to ensure the appropriate seats, available for your level of membership, are displayed correctly. 

  • Platinum members and travelling companions in the same booking may select Economy X seating providing extra legroom and preferred overhead locker space on Domestic and International Short Haul flights operated by Virgin Australia.

    • Platinum members are entitled to four complimentary fare upgrades per year from a Freedom fare to a Business Class seat on Domestic, Trans-Tasman or International Short Haul flights marketed and operated by Virgin Australia.
    • Members can also use their complimentary upgrades for guests travelling with them on the same flight.
    • Request an upgrade any time after you have booked your flight, up to two hours prior to scheduled departure time by contacting the Membership Contact Centre.
    • Requests can be made at any Virgin Australia Lounge or if departing from Hobart at Priority Check-in. Request any same-day upgrade on Virgin Australia operated Domestic flights up to 30 minutes prior to scheduled flight departure time.
    • Upgrades are subject to Business Class Reward Seat availability and to the Upgrade Cancellation and Amendment Policy.

    • Use Velocity Points to upgrade from a Getaway fare (fare classes T, Q, V, N, E), Elevate fare (fare classes Q, V, N, E), or a Freedom fare (fare classes Y, B, H, K, L) to a Business Class seat on domestic flights marketed and operated by Virgin Australia.
    • Use Velocity Points to upgrade from a Go Plus fare (fare classes T, Q, V, N, E), Getaway fare (fare classes T, Q, V, N, E) or Freedom fare (fare classes Y, B, H, K, L) to a Business Class seat on International Short Haul flights marketed and operated by Virgin Australia.
    • Upgrade online any time after you have booked your flight, up to  four hours prior to flight departure time.
    • If you have made any special requests for your booking, or if your booking was originally made through a mobile device, at the airport or through the Guest Contact Centre, please contact our Membership Contact Centre at least two hours prior to the scheduled flight departure time to request the upgrade.
    • Platinum members can also request a same-day upgrade from Freedom, Elevate or Getaway fares to a Business Class seat on domestic flights at the Virgin Australia Lounge up to 30 minutes prior to scheduled flight departure time.
    • Upgrades are subject to Business Class Reward Seat availability and to the Upgrade Cancellation and Amendment Policy.
    • To view the number of Points required to upgrade, view Flight Upgrades.

    • Use Velocity Points to upgrade from a Freedom fare (fare classes Y, B, H, K) to a Premium Economy or Business Class seat or upgrade from a Premium Economy fare (fare classes W, R, O) to a Business Class seat on International Long Haul flights marketed and operated by Virgin Australia.
    • Request an upgrade any time after you have booked your flight, up to two hours prior to scheduled flight departure time by contacting the Membership Contact Centre.
    • Upgrades are subject to Premium Economy and Business Class Reward Seat availability and to the Upgrade Cancellation and Amendment Policy.
    • To view the number of Points required to upgrade, view Flight Upgrades.

    • Exercise the ability to priority purchase up to two Economy seats on any sold out Virgin Australia marketed and operated flight when the seats cannot be booked online.
    • Requests must be made prior to midday of the day before travel (within the same time zone as the departure port) and bookings must be for a Full Economy 'Y' class fare.
    • Platinum member must be travelling on the booking.
    • Contact our Membership Contact Centre to purchase Economy seats. 

    Priority Economy Seat Purchase Terms and Conditions.

  • Receive priority when waitlisted for upcoming Virgin Australia marketed and operated flights. Subject to availability, priority will be allocated based on membership level.

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Travel benefits: At the airport

    • Fast-track your domestic airport experience with Priority Check-in.
    • Priority Check-in is available through the Business Class or Priority counters when travelling on international flights operated by Virgin Australia.

  • Board when you like, when travelling on Virgin Australia operated flights, via our exclusive Priority or Business Class Boarding lanes at selected domestic and international airports.

    • Enjoy direct lounge access, optional valet parking, a private reception desk and a dedicated security screening point, when travelling with carry-on baggage only through Virgin Australia’s Brisbane terminal
    • Learn more about Brisbane lounge and Premium Valet.

    Note: You must present a Virgin Australia boarding pass on your date of travel along with your valid Velocity membership card to access the lounge.

    • Enjoy direct kerbside lounge access, optional valet parking, a private reception desk and a dedicated security screening point, when travelling with carry-on baggage only, through Sydney Airport’s T2 terminal.
    • Learn more about Sydney lounge Premium Entry and Premium Valet.

    Note: You must present a Virgin Australia boarding pass on your date of travel along with your valid Velocity membership card to access the lounge.

    • With a dedicated security screening point at Melbourne Lounge you can fast track to gates 1 to 10 with a direct path.
    • Learn more about Melbourne Lounge Premium Exit.

    Note: You must present a Virgin Australia boarding pass on your date of travel along with your valid Velocity membership card to access the lounge.

    • At Virgin Australia Domestic Lounges Platinum members receive complimentary access and three additional guests, plus up to three children aged between 4 to 17 years.
    • Platinum members  may also access the Virgin Australia Lounge on arrival.
    • Enjoy priority lounge entry using Self Service Entry.
    • Learn more about the Virgin Australia lounge.
    • You and a travelling companion can also enjoy access to over 150 international airline lounges when travelling with Virgin Australia and our international airline partners.

    Note: You must present a Virgin Australia boarding pass on your date of travel along with your valid Velocity membership card to access the lounge.

    • Use separate security screening lane at Melbourne, Brisbane, Perth, Gold Coast and Ayers Rock domestic airports during peak times.

    • Request to Fly Ahead to your destination on an earlier flight. Fly Ahead requests can be made for you and up to 3 guests on the same booking either at the airport (Platinum and Gold members) or via the Guest Contact Centre (Platinum members only).
    • Available when flying on any domestic Virgin Australia fare except a Getaway fare. 
    • When you make a Fly Ahead request at the airport, Fly Ahead is available for any earlier flight on the same day. When travelling with carry-on luggage only, make your request at the Virgin Australia Lounge or at the Service Desk (where available). When travelling with checked baggage, make your request to a Virgin Australia staff member at the Virgin Australia Priority Check-in counter.
    • As a Platinum member, you can additionally make a day-of-travel Fly Ahead request via the Guest Contact Centre
          - in respect of services between Brisbane, Sydney and Melbourne, for any flight that is departing up to 2 hours prior to your booked flight; and
          - in respect of any other Virgin Australia operated domestic route, for the flight that is immediately prior to your booked flight.

    Fly Ahead Terms and Conditions.

    • For domestic and international short haul flights  you will receive a baggage allowance  based on your fare type and your membership level at the time of travel.  Find out more about baggage allowances.
    • For flights to the USA booked and ticketed on or after 11 Jun 2019 you will receive one extra piece of checked baggage up to 32 kgs in Business Class and up to 23 kg in Economy and Premium Economy
    • For baggage allowances on International Long Haul services by Virgin Australia and partners please refer to baggage allowances.

     

  • ✓ Receive complimentary access for you and one guest at No1 Lounges international airports

    ✓ Available at Sydney, Melbourne and Brisbane

    ✓ Get a 20% discount off all lounge access fees when booking additional No.1 Lounges passes online for travelling companions above your complimentary entitlement

    ✓ Platinum Velocity members will earn 3 Points per $1 spent plus an additional 100% bonus of the base Velocity Points

    FIND OUT MORE

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TRAVEL BENEFITS: At Your Destination

    • Your checked baggage will be delivered with priority to the arrivals carousel at your destination when travelling on flights operated by Virgin Australia.

    • Receive complimentary Platinum Partner membership with IHG®Rewards Club or Diamond Partner membership with Hilton HHonorsTM.
    • To request membership into your preferred program, login to your Velocity Account, go to My Benefits and select your preferred option.
    • This benefit is only available once and is valid for one year. To retain your level of Partner membership you will need to meet the maintain requirements for the membership of your choice.

    • Receive Complimentary Privilege Elite Partner membership with Europcar Privileges Program or Hertz Gold Plus Rewards Presidents Circle®.
    • To request membership in your preferred program, login to your Velocity Account, go to My Benefits and select your preferred option.
    • This benefit is only available once and is valid for one year. To retain your level of Partner membership you will need to meet the maintain requirements for the membership of your choice.

  • Platinum members may access the Virgin Australia Lounge on arrival following a same day Virgin Australia domestic flight.

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Travel benefits: International airline partners

Carry your valid Velocity membership card with you at all times to ensure seamless access to your travel benefits when travelling with our airline partners.  

Book a flight

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family benefits

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Reward benefits

    • Receive a 100% Points bonus, on top of the base Points earned, when travelling on Virgin Australia Domestic flights on all fare types except Getaway fares.
    • Receive a 100% Points bonus on miles flown in addition to the base Points earned when travelling on Virgin Australia international Trans Tasman, Short Haul and Long Haul flights3

    • Receive a 100% Points bonus, on top of the base Points earned, when using our travel partners Cover-More, Looking4Parking, Europcar Global Driver Services, Virgin Australia Holidays and Cruisepilot.

    • As a tiered Velocity member earn 6 Points per $1 spent when hiring a car rental with Europcar, Hertz or Thrifty in Australia & New Zealand.

    • Receive a 75% Points bonus, on top of the base Points earned, when travelling on an Etihad Airways operated flight with an EY flight number.

  • Receive a 100% Points bonus, on top of the base Points earned, when travelling on a Delta Air Lines operated flight with a DL flight number.

    • Members will receive 2 personalised baggage tags on attaining Platinum Velocity status

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  • For full Terms and Conditions, view the Velocity Member Benefit Terms and Conditions.

    1. Benefits apply only when travelling between Australia/ New Zealand and Greater China from 2 July 2018 onwards

    2. Benefits do not apply for flights to/ from North America from 2 July 2018 onwards

    3. For Trans Tasman and International Short Haul flights purchased from 1 August 2018 for travel from 28 October 2018 Points bonus will be calculated on base Points earned rather than miles flown. 

    4. Benefits apply only when travelling between Australia/ New Zealand and Greater China from 2 July 2018 onwards

    • Benefits do not apply for flights to/ from North America from 2 July 2018 onwards
    • For Trans Tasman and International Short Haul flights purchased from 1 August 2018 for travel from 28 October 2018 Points bonus will be calculated on base Points earned rather than miles flown.
    • Members can only upgrade on Delta Air Lines operated flights with a VA flight number, issued on Virgin Australia ticket stock (featuring a ticket number beginning with “795”), subject to the conditions below. Upgrades can only be completed via the Velocity Membership Contact Centre and will be confirmed at the time of call if available. Members can complete upgrades at the time of booking or after booking is completed, up until 72 hours prior the scheduled flight departure time.  For Delta Air Lines USA domestic and international short haul flights, members must purchase a Getaway, Elevate or Freedom fare to be eligible for a Business class upgrade. Eligible booking fare classes are Y, B, H, K, L, E, N, V, Q, T and S. For flights between Sydney and Los Angeles, Business and Premium Economy upgrades are only available for Velocity Platinum and Gold members who purchase a Freedom or Premium Economy fare. Eligible booking fare classes are Y, B, H, K, W, R and O. Upgrades are subject to Premium Economy (R) or Business Reward Seat (O class) availability. For operational reasons not all Business Class or Premium Economy seats are made available for upgrades. This means that there may still be empty seats on departure. You may change or cancel your upgraded flight as per the original purchased fare rules plus upgraded segment change will incur an additional fee of A$35 or 4,500 Velocity Points (i.e. Upgrade Amendment fee). Upgrades will be forfeited for changes you make inside 72 hours prior to travel. Waitlisting is not available. Upgrades are not available from Delta Air Lines Economy or Premium Economy Reward Seats. Platinum Complimentary upgrades are not available on Delta Air Lines. Members will earn Points and Status Credits based on the original fare class purchased. You may be entitled to a refund under the Australian Consumer Law in certain circumstances. All flight upgrades using Points are subject to the Member Terms and Conditions and subject to an Upgrade Cancellation and Amendment Policy.

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