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silver membership

Upgrade to Silver Membership

We assess memberships on a daily basis to ensure you are upgraded as soon as possible. As soon as your Status Credit balance reaches 250 and you have flown two Eligible Sectors (in your 12 month benefit period) you will be automatically upgraded to Silver membership.

Maintain your Silver Membership

To maintain your Silver membership you will need to earn 200 Status Credits and fly two Eligible Sectors within your 12 month benefit period.

benefits of your Silver Membership

TRAVEL BENEFITS: BEFORE YOU TRAVEL

  • Contact our Membership Contact Centre for Priority Phone Service. 

    • Use Velocity Points to upgrade from a Getaway fare (fare classes M, S, T), Elevate fare (Q, V, N, E) or a Freedom fare (fare classes Y, B, H, K, L) to a Business Class seat on domestic flights marketed and operated by Virgin Australia.
    • Use Velocity Points to upgrade from a Go Plus fare (fare classes T, Q, V, N, E), Getaway fare (T, Q, V, N, E) or Freedom fare (fare classes Y, B, H, K, L) to a Business Class seat on Trans Tasman and International Short Haul flights marketed and operated by Virgin Australia and Virgin Samoa.
    • Upgrade online any time after you have booked your flight, up to two hours prior to scheduled departure time.
    • If you have made any special requests for your booking or if your booking was originally made through a mobile device, at the airport or through the Guest Contact Centre, please contact our Membership Contact Centre at least two hours prior to the scheduled flight departure time to request the upgrade.
    • Members with Virgin Australia Lounge membership or valid Single Entry passes can also request an upgrade to a Business Class seat on domestic flights at the Virgin Australia Lounge from two hours prior to scheduled flight departure time, up to 40 minutes prior to scheduled flight departure time.
    • Upgrades are subject to Premium Economy and Business Class Reward Seat availability and to the Upgrade Cancellation and Amendment Policy.

  • Select your seat at the time of booking or at check in. You can also select your seat after you have made a booking by calling the Virgin Australia Guest Contact Centre.

    • Select your preferred seat from reserved zones - as determined by your Velocity membership level and the fare class booked - on flights marketed and operated by Virgin Australia.
    • Add your Velocity membership number to your booking to ensure the appropriate seats, available for your level of membership, are displayed correctly. 

  • Receive priority when waitlisted for upcoming Virgin Australia or Virgin Samoa marketed and operated flights. Subject to availability, priority will be allocated based on membership level.

Travel benefits: At the airport

Travel benefits: International airline partners

Carry your valid Velocity membership card with you at all times to ensure seamless access to your travel benefits when travelling with our airline partners.  

family benefits

    • Choose to pool Points, or Points and Status Credits, earned by family members into one Account.
    • There may be a maximum of six family members, living at the same address, involved in a pool. This may include up to four children under the age of 18 and two adults 18 years or over (including the main pooling beneficiary).
    • Log in to your Velocity Account to set up Family Pooling.

    See Family Pooling Terms and Conditions.

    • Choose to pause your membership for a period of six months when expecting a new addition to your family.
    • To apply for a Membership Pause for Parental Leave, you may be required to provide documentation of pregnancy, recent or future child birth or adoption of a child in the form of a doctor’s certificate, a birth certificate or an adoption or foster parent registration.
    • Contact our Membership Contact Centre for further information about Membership Pause for Parental Leave.

    See Membership Pause for Parental Leave Terms and Conditions.

Reward benefits

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