Virgin Australia’s Brisbane, Melbourne and Sydney lounge have re-opened. We are continuing to assess the re-opening of other lounges as travel restrictions ease. We look forward to welcoming you back soon.
Inflight service and seating
We have simplified our inflight catering to reduce contact between guests and our crew during the COVID-19 pandemic.
Business cabin: Each guest will receive a snack box containing a selection of delicious pre-packaged foods appropriate to the time of day. A range of hot and cold drinks, including beer and wine, are available on all flights.
Economy cabin: A complimentary snack and water will be offered on all flights. The sale of food and beverages onboard has been temporarily paused.
Upgrade1 your flight experience
Upgrade in one of 3 ways. You can UpgradeMe Points where you use your Velocity Points to pay for the upgrade, UpgradeMe Platinum where you recievie complimentary upgrades if you're a Platimum member or you can bid for an upgrade by paying with UpgradeMe Premium Bid.
What you need to know about upgrading with Platinum Complimentary Upgrades
Velocity Platinum members travelling on Virgin Australia Domestic or International Short Haul flights in a Freedom fare class can request a Business Class upgrade using one of four complimentary upgrade credits³.
Upgrades can also be redeemed for accompanying guests travelling on the same booking as the Platinum member, subject to availability.
To upgrade contact the Membership Contact Centre at either at the time of booking or to upgrade an existing booking, up to 2 hours before scheduled flight departure. Upgrades can also be requested at the Virgin Australia Lounge for Virgin Australia operated domestic flights with a VA flight number on the same day of travel, until 40 minutes prior to the flight’s scheduled departure4.
A Virgin Australia Lounge can only accept upgrade requests for flights that are departing from the airport the lounge is located. For operational reasons not all Business Class seats are made available for upgrades. This means that there may still be empty seats on departure.
Log in to your My Velocity account to see your available benefits.
4. To be eligible for upgrades, all flights must be marketed and operated by Virgin Australia and issued on Virgin Australia ticket stock (featuring a ticket number beginning with “795”).
5. Platinum members who have paid the full fare for an economy Freedom fare are entitled to a complimentary upgrade to Business class on up to 4 Virgin Australia marketed and operated domestic or international short haul Flight Sectors. Upgrades are subject to availability which is controlled by Virgin Australia. Some flights may have no upgrades available. Additional terms and conditions apply