Important Information: We’re currently offering complimentary water and a snack, irrespective of cabin.  Complimentary meals and the purchase of additional food and drinks will not be available on board.

Please note that following the implementation of Government restrictions and new physical distancing measures, the Virgin Australia domestic lounge network will be temporarily closed until further notice. Find out more

3 ways to upgrade1 your flight experience

UpgradeMe Points with Virgin Australia

If you're a Velocity member travelling in an eligible fare class, you can use Points to upgrade on Virgin Australia Domestic or International Short-Haul Flights.

Platinum and Gold members can also use Points to upgrade on Virgin Australia Long-Haul flights². View the UpgradeMe Points table

Flight upgrades with Points start from 4,900 Points on Domestic flights.

Upgrade now

Things to know about upgrade options

What you need to know about upgrading with Platinum Complimentary Upgrades

Velocity Platinum members travelling on Virgin Australia Domestic or International Short-Haul flights in a Freedom fare class can request an upgrade using one of four complimentary upgrade credits³

Log in to your My Velocity account to see your available benefits.

  • Request an upgrade by contacting the Membership Contact Centre at least two hours prior to the scheduled flight departure time.

Virgin Australia UpgradeMe Premium bid

Guests travelling on an eligible Virgin Australia flight and ticket number can bid for a chance to upgrade to a higher cabin. You will be notified by email about the success of your offer(s) at least 4 hours prior to your flight departure time.

Eligible flights include those marketed and operated by Virgin Australia, and issued on Virgin Australia ticket stock with ticket numbers beginning with 795.

How to upgrade

  • Make an offer to upgrade - Determine the amount you're willing to pay to upgrade.
  • Payment details - Enter your payment details - you will only be charged if your offer is successful.
  • Enjoy your flight - You will be emailed about the success of your offer no later than 4 hours prior to departure.

Offers must be made per flight sector. For example, Brisbane to Ayers Rock consists of two sectors, Brisbane to Sydney and Sydney to Ayers Rock.

Pricing is displayed per passenger for all passengers listed on the booking.

Don't have quite enough Velocity Points to upgrade?

Buy Points with Points Booster and get there in style. T&Cs apply

Terms & Conditions:

1. All upgrades are subject to Premium Economy or Business Class Reward Seat availability and to an Upgrade Cancellation and Amendment Policy. View Flight Upgrades Using Points Terms and Conditions.

2. View UpgradeMe Points Terms and Conditions.

3. All flight upgrades using complimentary fare upgrades are subject to the Member Terms and Conditions.

4. In certain operational circumstances Virgin Australia Lounges may not be able to accept upgrade requests for departure from other airports. To be eligible for upgrades, all flights must be marketed and operated by Virgin Australia, and issued on Virgin Australia ticket stock (featuring a ticket number beginning with “795”). For operational reasons not all Business Class seats are made available for upgrades. This means that there may still be empty seats on departure.

5. Purchasing Points with Velocity Points Booster is facilitated by Points Inc.

Purchasing Points is subject to the membership Terms and Conditions. Prices are in Australian Dollars and are inclusive of GST. The applicable price will be the price published at the time of purchase and is subject to change without notice. Purchased Points are non-refundable (subject to your statutory rights). Points Booster transactions are processed outside of Australia. You are responsible for any additional fees charged by your financial institution in connection with your Points Booster transaction. The purchase of Points does not guarantee the availability of your desired reward. If you have any enquiries in relation to Points Booster, please contact the Membership Contact Centre.