Upgrade your flight experience in 1 of 3 ways!

• Upgrades in a Virgin Australia domestic Lounge
  • Platinum members may request an upgrade from any Virgin Australia Lounge until 30 minutes prior to the scheduled flight departure time, for a flight departing from any domestic airport.
  • Gold, Silver and Red members with Virgin Australia lounge access can request an upgrade from two hours until 30 minutes prior to the scheduled flight departure time, for flights that are departing from the airport the lounge is located in. 

• Points required to upgrade are based on each individual sector shown on an itinerary. If a flight upgrade is requested on two or more individual sectors shown, the Points required will be calculated and quoted separately for each flight sector.

• The Business Class checked baggage allowance will apply to the upgraded booking. Velocity Platinum, Gold and Silver members are permitted an additional complimentary checked baggage allowance, based on the Business class entitlement.

• To be eligible for an upgrade, all flights must be marketed and operated by Virgin Australia and issued by Virgin Australia with a ticket number beginning with “795”.

• Upgrade availability is limited and controlled by Virgin Australia. Availability may be limited or not available at all particularly during peak travel periods (e.g. school and public holidays) and on international flights, due to the popularity of these services. A cancellation and amendment fee may apply.

• For operational reasons not all Business Class seats are made available for upgrades. This means that there may still be empty seats on departure.

• Members will earn Status Credits and Points based on the original fare class booked in the lower cabin.

• The fare rules applicable to the fare originally purchased will apply, regardless of upgraded class of travel.

• If you have made any special requests for your booking, including e.g. a Mobility or Medical Assistance request, please contact our Membership Contact Centre at least two hours prior to the scheduled flight departure time to request an upgrade.

• When a Business Class upgrade is requested within 3hrs of departure via our Membership Contact Centre, online, at our airport check-in counter, check-in kiosks, or Virgin Australia Domestic lounges, we may not be able to guarantee you will be provided with a Business Class meal.

Changes and Cancellations

Change or cancellation fee: $35 or 4,500 Points per person per booking (waived for Platinum members⁴)

Changes and Cancellations are permitted, provided you request it at least 24 hours before a flight’s scheduled departure and you pay the applicable fee.

The fare conditions of your originally purchased fare remain applicable in addition to this Upgrade Cancellation and Amendment Policy. Should you choose to cancel or amend your upgraded itinerary, a seat may no longer be available in your originally purchased fare class and you may be required to pay any applicable fare difference.

If you cancel or change a confirmed upgrade less than 24 hours before a flight’s scheduled departure, or fail to board a flight, you’ll forfeit the Points used to redeem the UpgradeMe Points upgrade⁵.

Requests can be made by calling the Membership Contact Centre

• The use of Upgrade credits is based on each individual sector shown on an itinerary. If a flight upgrade is requested on two or more individual sectors shown, an upgrade credit will be required for each flight sector.

• Upgrade credits will expire if not redeemed before the Platinum member’s next Review Date. Travel dates for Upgrades aren’t required to be within the current Benefit Period. Platinum members on Membership Pause can still redeem Upgrades prior to their expiry
  Platinum members will earn Status Credits and Points based on the original fare class booked in the lower cabin.

• Members will earn Status Credits and Points based on the original fare class booked in the lower cabin.
  

• The fare rules applicable to the fare originally purchased will apply, regardless of upgraded class of travel.

• Waitlisting isn’t available if a Platinum member isn’t able to secure an Upgrade.

• To be eligible for an upgrade, all flights must be marketed and operated by Virgin Australia and issued by Virgin Australia with a ticket number beginning with “795”.

• Upgrade availability is limited and controlled by Virgin Australia. Availability may be limited or not available at all particularly during peak travel periods (e.g. school and public holidays) and on international flights, due to the popularity of these services.

• For operational reasons not all Business Class seats are made available for upgrades. This means that there may still be empty seats on departure.

• If you have made any special requests for your booking, including e.g. a Mobility or Medical Assistance request, please contact our Membership Contact Centre at least two hours prior to the scheduled flight departure time to request an upgrade.

• When a Business Class upgrade is requested within 3hrs of departure via our Membership Contact Centre, online, at our airport check-in counter, check-in kiosks, or Virgin Australia Domestic lounges, we may not be able to guarantee you will be provided with a Business Class meal.

• The Business Class checked baggage allowance will apply to the Upgraded Booking. Velocity Platinum members are permitted an additional complimentary checked baggage allowance, based on the Business class entitlement.

Changes and Cancellations

• Changes: Platinum members can make changes to a confirmed Upgrade up to 24 hours before the flight’s scheduled departure at no charge (subject to seat availability).

• Cancellation: Platinum members may cancel a confirmed Upgrade at least 24 hours before scheduled flight departure and revert to their original fare class provided the original fare class is still available on that Flight Sector. Should the fare class no longer be available you may be required to pay any applicable fare difference. The Upgrade will be re-credited to the Platinum member’s Velocity account if the benefit hasn’t expired.

• If a Platinum member cancels or changes a confirmed Upgrade within 24 hours before the flight’s scheduled departure, or fails to board the flight (no-show), the Upgrade will be forfeited.

• Members will earn Status Credits and Points based on the original fare class booked in the lower cabin.

• The Economy Class checked baggage allowance will continue to apply to the Upgraded Booking. Velocity Platinum, Gold and Silver members are permitted an additional complimentary checked baggage allowance, based on the Economy class entitlement.

• Offers must be made per flight sector. For example, Hobart to Cairns consists of two sectors, Hobart to Melbourne and Melbourne to Cairns.

• Pricing is displayed per passenger for all passengers listed on the booking.

• To be eligible for an upgrade, all flights must be marketed and operated by Virgin Australia and issued by Virgin Australia with a ticket number beginning with “795”.