Flight Upgrades

Quick links

UpgradeMe Points
UpgradeMe Platinum
UpgradeMe Premium Bid

1. UpgradeMe Points

Upgrade to Business Class using your Velocity Points.

If you're a Velocity member travelling in an eligible fare class, you can use Points to Upgrade on Virgin Australia Domestic Flights (except Christmas Island and Cocos Island).

Flight Upgrades with Points start from 4,900 Points.

Trans-Tasman and International Short-Haul Flight Upgrades are unavailable for the time being.

Upgrade My Flight

Domestic Routes

One way-miles	Upgrade from Getaway and Elevate Fares	Upgrade from Freedom Fare
0-600	10,000	4,900
601 - 1,200	17,500	7,400
1,201 - 2,400	30,000	9,900
2,401 - 3,600	35,000	14,900

One way-miles Upgrade from Getaway or Elevate Fare Upgrade from Freedom Fare
0-600
8,000
4,900

601 - 1,200 12,000 7,400
1,201 - 2,400
16,000
9,900

2,401 - 3,600
24,000
14,900
Trans-Tasman and International Short-Haul Flight Upgrades are unavailable for the time being

One way-miles	Upgrade from Getaway or Elevate Fare	Upgrade from Freedom Fare
0-600	8,000	4,900
601 - 1,200	12,000	7,400
1,201 - 2,400	16,000	9,900
2,401 - 3,600	24,000	14,900

Group bookings (booked in G Class) can be upgraded at the Getaway/Elevate fare levels, upgrades can be requested up to 1 day prior to date of departure. Please contact the person who booked your group in order to make the request.
Points displayed above are per flight sector.
A Flight Sector is a single direct flight between two consecutive locations (e.g. Sydney to Melbourne direct is one Flight Sector)
Use your Mileage Calculator to determine the number of miles you will fly.
Virgin Australia International Short-Haul includes all international flights from Australia to Cook Islands, Fiji, Indonesia, Papua New Guinea, Samoa, Solomon Islands, Tonga and Vanuatu.
Virgin Australia Trans-Tasman includes all flights between Australia and New Zealand.

How to UpgradeMe

You can upgrade your Virgin Australia operated flight any time after you have purchased your Getaway, Elevate or Freedom fare.¹

Online: until four hours prior to the scheduled flight departure time
Via Our Membership Contact Centre: until two hours prior to the scheduled flight departure time (a fee may apply) - Call us now!
At Domestic Check-in: until 30 minutes prior to the scheduled flight departure time. See one of our friendly ground crew for assistance.
At International Check-in: until 60 minutes prior to the scheduled flight departure time.
In a Virgin Australia domestic Lounge: on the same-day of travel for a Virgin Australia domestic sector (times differ depending on your tier, see important information below to find out more)

Upgrade online

If you meet the eligibility requirements for UpgradeMe Points but are unable to secure a confirmed upgrade, you can register to waitlist by accessing your booking on virginaustralia.com, or calling the Membership Contact Centre at any time from confirmation and ticketing of your booking until 4 hours before the scheduled flight departure time.

You must have enough Points in your Velocity account at the time the waitlist is requested and for the duration of the waitlist period for an Upgrade to be successful.

Points are not deducted from your account until the Upgrade is confirmed.

We commence the confirming of Upgrades for members on our UpgradeMe Points waitlist 5 days prior to flight departure.

We prioritise our waitlist requests by Velocity membership tier, providing the highest level of priority to Platinum members, followed by Gold, Silver and Red. So the higher your tier, the sooner you may have your Upgrade request confirmed.

If you have registered to waitlist an Upgrade request prior to 5 days before flight departure (when we commence reviewing and confirming Upgrades from our waitlist), you can continue to check online to see if an Upgrade has become available. If an Upgrade is available, go ahead and book the Upgrade and your waitlist request will be removed.

A waitlist request will be cancelled if the booking is cancelled, if you check-in to your flight, if you voluntarily change your booking date or time or if an airline partner change occurs to the flight and the departure or arrival port of the flight is changed.

If we secure your Upgrade, an email confirmation will be sent to confirm that your waitlist request was successful and you will receive an updated Flight itinerary and Electronic Ticket Receipt via email. You will only be notified if your waitlist Upgrade request is successful .

Upgrades in a Virgin Australia domestic Lounge

Platinum members may request an upgrade from any Virgin Australia Lounge until 30 minutes prior to the scheduled flight departure time, for a flight departing from any domestic airport.

Gold, Silver and Red members with Virgin Australia lounge access can request an upgrade from two hours until 30 minutes prior to the scheduled flight departure time, for flights that are departing from the airport the lounge is located in.

Points required to upgrade are based on each individual sector shown on an itinerary. If a flight upgrade is requested on two or more individual sectors shown, the Points required will be calculated and quoted separately for each flight sector.

The Business Class checked baggage allowance will apply to the upgraded booking. Velocity Platinum, Gold and Silver members are permitted an additional complimentary checked baggage allowance, based on the Business class entitlement.

To be eligible for an upgrade, all flights must be marketed and operated by Virgin Australia and issued by Virgin Australia with a ticket number beginning with “795”.

Upgrade availability is limited and controlled by Virgin Australia. Availability may be limited or not available at all particularly during peak travel periods (e.g. school and public holidays) and on international flights, due to the popularity of these services. A cancellation and amendment fee may apply.

For operational reasons not all Business Class seats are made available for upgrades. This means that there may still be empty seats on departure.

Members will earn Status Credits and Points based on the original fare class booked in the lower cabin.

The fare rules applicable to the fare originally purchased will apply, regardless of upgraded class of travel.

If you have made any special requests for your booking, including e.g. a Mobility or Medical Assistance request, please contact our Membership Contact Centre at least two hours prior to the scheduled flight departure time to request an upgrade.

When a Business Class upgrade is requested within 3hrs of departure via our Membership Contact Centre, online, at our airport check-in counter, check-in kiosks, or Virgin Australia Domestic lounges, we may not be able to guarantee you will be provided with a Business Class meal.

Changes and Cancellations

Change or cancellation fee: $35 or 4,500 Points per person per booking (waived for Platinum members⁴)

Changes and Cancellations are permitted, provided you request it at least 24 hours before a flight’s scheduled departure and you pay the applicable fee.

The fare conditions of your originally purchased fare remain applicable in addition to this Upgrade Cancellation and Amendment Policy. Should you choose to cancel or amend your upgraded itinerary, a seat may no longer be available in your originally purchased fare class and you may be required to pay any applicable fare difference.

If you cancel or change a confirmed upgrade less than 24 hours before a flight’s scheduled departure, or fail to board a flight, you’ll forfeit the Points used to redeem the UpgradeMe Points upgrade⁵.

Requests can be made by calling the Membership Contact Centre

Upgrade your upcoming flight

Flying soon and want to indulge in Virgin Australia Business Class? Use your Points to upgrade from Getaway, Elevate and Freedom fares.

Sydney to Melbourne

4,900 Points

To upgrade your flight to Business Class from a Freedom fare. Or 10,000 Points from a Getaway or Elevate fare.
Brisbane to Sydney

4,900 Points

To upgrade your flight to Business Class from a Freedom fare. Or 10,000 Points from a Getaway or Elevate fare.
Melbourne to Gold Coast

7,400 Points

To upgrade your flight to Business Class from a Freedom fare. Or 17,500 Points from a Getaway or Elevate fare.

2. UpgradeMe Platinum

Complimentary upgrades for our Platinum Velocity Frequent Flyer members

Velocity Platinum members travelling on a Virgin Australia Domestic flight (excluding Christmas Island and Cocos Island) in a Freedom fare class can request a Business Class upgrade using one of their four complimentary upgrade credits³ per year.

Upgrades can also be redeemed for accompanying guests travelling on the same booking as the Platinum member, subject to availability.

Log in to your My Velocity account to see your available benefits.

Trans-Tasman and International Short-Haul Flight Upgrades are unavailable for the time being.

My Benefits

How to UpgradeMe Platinum

You can upgrade your Virgin Australia operated flight any time after you have purchased your Freedom fare²

Via Our Membership Contact Centre: until two hours prior to the scheduled flight departure time - Call us now
In a Virgin Australia domestic Lounge: on the same-day of travel until 40 minutes prior to the flight’s scheduled departurefor flights that are departing from the airport the lounge is located in.

The use of Upgrade credits is based on each individual sector shown on an itinerary. If a flight upgrade is requested on two or more individual sectors shown, an upgrade credit will be required for each flight sector.

Upgrade credits will expire if not redeemed before the Platinum member’s next Review Date. Travel dates for Upgrades aren’t required to be within the current Benefit Period. Platinum members on Membership Pause can still redeem Upgrades prior to their expiry
Platinum members will earn Status Credits and Points based on the original fare class booked in the lower cabin.

Members will earn Status Credits and Points based on the original fare class booked in the lower cabin.

The fare rules applicable to the fare originally purchased will apply, regardless of upgraded class of travel.

Waitlisting isn’t available if a Platinum member isn’t able to secure an Upgrade.

To be eligible for an upgrade, all flights must be marketed and operated by Virgin Australia and issued by Virgin Australia with a ticket number beginning with “795”.

Upgrade availability is limited and controlled by Virgin Australia. Availability may be limited or not available at all particularly during peak travel periods (e.g. school and public holidays) and on international flights, due to the popularity of these services.

For operational reasons not all Business Class seats are made available for upgrades. This means that there may still be empty seats on departure.

If you have made any special requests for your booking, including e.g. a Mobility or Medical Assistance request, please contact our Membership Contact Centre at least two hours prior to the scheduled flight departure time to request an upgrade.

When a Business Class upgrade is requested within 3hrs of departure via our Membership Contact Centre, online, at our airport check-in counter, check-in kiosks, or Virgin Australia Domestic lounges, we may not be able to guarantee you will be provided with a Business Class meal.

The Business Class checked baggage allowance will apply to the Upgraded Booking. Velocity Platinum members are permitted an additional complimentary checked baggage allowance, based on the Business class entitlement.

Changes and Cancellations

Changes: Platinum members can make changes to a confirmed Upgrade up to 24 hours before the flight’s scheduled departure at no charge (subject to seat availability).

Cancellation: Platinum members may cancel a confirmed Upgrade at least 24 hours before scheduled flight departure and revert to their original fare class provided the original fare class is still available on that Flight Sector. Should the fare class no longer be available you may be required to pay any applicable fare difference. The Upgrade will be re-credited to the Platinum member’s Velocity account if the benefit hasn’t expired.

If a Platinum member cancels or changes a confirmed Upgrade within 24 hours before the flight’s scheduled departure, or fails to board the flight (no-show), the Upgrade will be forfeited.

3. UpgradeMe Premium Bid

Bid for an upgrade

Want to enjoy the perks of Business without the price tag, make an offer and bid with cash.

If you’re successful, Virgin Australia will send an email no later than three hours before your departure advising you of your upgrade.

Terms and Conditions Apply

Check eligibility

How to UpgradeMe Premium Bid

Offers must be made per flight sector. For example, Sydney to Broome consists of two sectors, Sydney to Perth and Perth to Broome.

Pricing is displayed per passenger for all passengers listed on the booking.

Check your eligibility to upgrade
Make an offer to upgrade - Determine the amount you're willing to pay to upgrade.
Payment details - Enter your payment details - you will only be charged if your offer is successful.
Enjoy your flight - You will be emailed about the success of your offer no later than 4 hours prior to departure.

Check eligibility and make an offer

Members will earn Status Credits and Points based on the original fare class booked in the lower cabin.

The Economy Class checked baggage allowance will continue to apply to the Upgraded Booking. Velocity Platinum, Gold and Silver members are permitted an additional complimentary checked baggage allowance, based on the Economy class entitlement.

Offers must be made per flight sector. For example, Hobart to Cairns consists of two sectors, Hobart to Melbourne and Melbourne to Cairns.

Pricing is displayed per passenger for all passengers listed on the booking.

To be eligible for an upgrade, all flights must be marketed and operated by Virgin Australia and issued by Virgin Australia with a ticket number beginning with “795”.

Things to know about upgrade options

Flight Experience

Virgin Australia’s Business Class offer an all-inclusive flight experience, with Priority services and complimentary in-flight benefits.

Upgrades

Upgrades to your Virgin Australia booking may be requested at any time after booking your flight up to a few hours prior to departure.

Waitlist

If there are no upgrade seats available at the time of your request, you may be able to waitlist for an upgrade.

Eligibility rules apply.

Availability

Flight upgrades are available on Virgin Australia flights.

Terms & Conditions:

All upgrades are subject to availability and to an Upgrade Cancellation and Amendment Policy.

1. View UpgradeMe Points Terms and Conditions.

2. All flight upgrades using complimentary fare upgrades are subject to the Member Terms and Conditions .

3. Platinum members who have paid the full fare for an economy Freedom fare are entitled to four complimentary upgrades to Business class on Virgin Australia marketed and operated domestic or international short haul Flight Sectors per year. Platinum members see how many upgrades they have available when they log in to My Velocity. Upgrades are subject to availability which is controlled by Virgin Australia. Some flights may have no upgrades available. Additional terms and conditions apply

4. Service fees will be waived for Platinum members who amend or cancel their upgraded itineraries at least 24 hours before departure, based on their membership level at the time of cancellation or amendment.

5. All information included above is correct as at 15 March 2021. The Upgrade Cancellation and Amendment Policy is subject to change. Please refer to the Velocity Member Terms and Conditions for further information about flight upgrades using Points.

Upgrade your flight experience in 1 of 3 ways!

Sydney to Melbourne

Brisbane to Sydney

Melbourne to Gold Coast

Flying with Virgin Australia