Quick links

Things to know about upgrade options

1. UpgradeMe Points

Upgrade to Business Class using your Velocity Points.

If you're a Velocity member travelling in an eligible fare class (excluding Economy Lite fares), you can use Points to Upgrade on Virgin Australia Domestic Flights (except Christmas Island and Cocos Island). 

Flight Upgrades with Points start from 4,900 Points.

Trans-Tasman and International Short-Haul Flight Upgrades are unavailable for the time being.

Upgrade My Flight

Domestic Routes

One way-miles Upgrade from a Choice Fare Upgrade from a Flex Fare
0-600
(e.g. Sydney to Melbourne)
10,000
4,900
601 - 1,200
(e.g. Melbourne to Sunshine Coast)
17,500 7,400
1,201 - 2,400
(e.g. Brisbane to Perth)
30,000
9,900
2,401 - 3,600
35,000
14,900

Trans-Tasman and International Short Haul Routes

One way-miles Upgrade from a Choice Fare Upgrade from Flex Fare
0-600
8,000
4,900
601 - 1,200 12,000 7,400
1,201 - 2,400
16,000
9,900
2,401 - 3,600
24,000
14,900
  • Economy Lite fares are not eligible for upgrades.
  • Group bookings (booked in G Class) can be upgraded at the Choice fare level, upgrades can be requested up to 1 day prior to date of departure. Please contact the person who booked your group in order to make the request.
  • Points displayed above are per flight sector.
  • A Flight Sector is a single direct flight between two consecutive locations (e.g. Sydney to Melbourne direct is one Flight Sector)
  • Use your Mileage Calculator to determine the number of miles you will fly.
  • Virgin Australia International Short-Haul includes all international flights from Australia to Cook Islands, Fiji, Indonesia, Papua New Guinea, Samoa, Solomon Islands, Tonga and Vanuatu.
  • Virgin Australia Trans-Tasman includes all flights between Australia and New Zealand.

How to UpgradeMe

You can upgrade your Virgin Australia operated flight any time after you have purchased your Getaway, Elevate or Freedom fare.1

  • Online: until four hours prior to the scheduled flight departure time
  • Via Our Membership Contact Centre: until two hours prior to the scheduled flight departure time (a fee may apply) - Call us now!
  • At Domestic Check-in: until 30 minutes prior to the scheduled flight departure time. See one of our friendly ground crew for assistance.
  • At International Check-in: until 60 minutes prior to the scheduled flight departure time.
  • In a Virgin Australia domestic Lounge: on the same-day of travel for a Virgin Australia domestic sector (times differ depending on your tier, see important information below to find out more)

Upgrade your upcoming flight

Flying soon and want to indulge in Virgin Australia Business Class? Use your Points to upgrade from a Choice and Flex fare.  

2. UpgradeMe Platinum

Complimentary upgrades for our Platinum Velocity Frequent Flyer members

Until 31 January 2022 you can now use your complimentary Platinum Upgrades when travelling on eligible routes on a Choice or existing Elevate fare, in addition to our Flex and existing Freedom Fares~

Velocity Platinum members travelling on a Virgin Australia Domestic (excluding Christmas Island and Cocos Island), Trans-Tasman and International Short-Haul in a Flex fare class can request a Business Class upgrade using one of their four complimentary upgrade credits3 per year.

Upgrades can also be redeemed for accompanying guests travelling on the same flight as the Platinum member, subject to availability.

Log in to your My Velocity account to see your available benefits.

My Benefits

How to UpgradeMe Platinum

You can upgrade your Virgin Australia operated flight any time after you have purchased your Freedom fare2

  • Via Our Membership Contact Centre: until two hours prior to the scheduled flight departure time - Call us now
  • In a Virgin Australia domestic Lounge: on the same-day of travel until 40 minutes prior to the flight’s scheduled departure for flights that are departing from the airport the lounge is located in.

3. UpgradeMe Premium Bid

Bid for an upgrade

Want to enjoy the perks of Business without the price tag, make an offer and bid with cash.

If you’re successful, Virgin Australia will send an email no later than three hours before your departure advising you of your upgrade.

Terms and Conditions Apply

Check eligibility

How to UpgradeMe Premium Bid

Offers must be made per flight sector. For example, Sydney to Broome consists of two sectors, Sydney to Perth and Perth to Broome.

Pricing is displayed per passenger for all passengers listed on the booking.

  • Check your eligibility to upgrade
  • Make an offer to upgrade - Determine the amount you're willing to pay to upgrade.
  • Payment details - Enter your payment details - you will only be charged if your offer is successful.
  • Enjoy your flight - You will be emailed about the success of your offer no later than 4 hours prior to departure.

Flying with Virgin Australia

Business class guests experience second-to-none space and comfort, and exceptional inclusions.

The service begins before you board. Enjoy Priority Check-in, Priority Boarding and access to the Virgin Australia Domestic lounge at selected airports.

Terms & Conditions:

All upgrades are subject to availability and to an Upgrade Cancellation and Amendment Policy.

1. View UpgradeMe Points Terms and Conditions.

2. All flight upgrades using complimentary fare upgrades are subject to the Member Terms and Conditions.

3. Platinum members who have paid the full fare for an economy Freedom fare are entitled to four complimentary upgrades to Business class on Virgin Australia marketed and operated domestic or international short haul Flight Sectors per year. Platinum members see how many upgrades they have available when they log in to My Velocity. Upgrades are subject to availability which is controlled by Virgin Australia. Some flights may have no upgrades available. Additional terms and conditions apply

4. Service fees will be waived for Platinum members who amend or cancel their upgraded itineraries at least 24 hours before departure, based on their membership level at the time of cancellation or amendment.

5. All information included above is correct as at 15 March 2021. The Upgrade Cancellation and Amendment Policy is subject to change. Please refer to the Velocity Member Terms and Conditions for further information about flight upgrades using Points.

~ Offer available from 12:01 AEST 6 August 2021 until 11:59pm AEST 31 January 2022. Platinum members who have purchased a full fare economy Choice or Flex fare, or existing economy Elevate or Freedom fare for travel until and including 31 January 2022 on Virgin Australia marketed and operated Domestic (excluding Christmas Island and Cocos Island), Trans-Tasman and International Short Haul flights are entitled to use their available complimentary upgrades to Business class. Only valid Upgrade certificates can be used for this offer. To check your validity of your Upgrade certificates please login to your MyVelocity account online. Offer applies to existing bookings made before the start of the offer period and to new bookings. To check how many upgrades you have available, log into My Velocity online and select “My Benefits”. All upgrades are subject to availability, which is controlled by Virgin Australia, and to the Upgrade Cancellation and Amendment Policy. Some flights may have no upgrades available. Additional terms and conditions apply.