Flight upgrade options
REDEEM YOUR POINTS TO
UPGRADE YOUR FLIGHT EXPERIENCE
You can request an upgrade¹ in three ways: UpgradeMe Points, UpgradeMe Platinum member offer, or UpgradeMe Premium Bid.
Things to know about Upgrade Options
Virgin Australia’s Premium Economy and Business Class offer an all-inclusive flight experience, with Priority services and complimentary in-flight benefits.
Upgrades may be requested at any time after booking your flight up to a few hours prior to departure
If there are no upgrade seats available at the time of your request, you may be able to waitlist for an upgrade. Eligibility rules apply.
Flight upgrades are available on Virgin Australia flights & Delta Air Lines with a VA flight number
If you're a Velocity member travelling in an eligible fare class, you can use Points to upgrade on Virgin Australia Domestic or International Short-Haul Flights. Platinum and Gold members can also use Points to upgrade on Virgin Australia Long-Haul flights².
Flight upgrades with Points start from 4,900 Points on Domestic flights
Delta Air Lines
You can now upgrade using your Velocity Points when you fly on an eligible Delta Air Lines flight with a VA flight number.
Our Velocity Frequent Flyer Program allows you to earn and redeem on both airlines, plus Platinum and Gold Status members receive Priority Check-in and Boarding, extra baggage, Lounge Access and more*
Velocity Platinum members travelling on Virgin Australia Domestic or International Short-Haul flights, in a Freedom fare class, can request an upgrade using one of four complimentary upgrade credits³
Log in to your My Velocity account to see your benefits
WHAT YOU NEED TO KNOW ABOUT UPGRADING
WITH PLATINUM COMPLIMENTARY UPGRADES
Request an upgrade by contacting the Membership Contact Centre at least two hours prior to the scheduled flight departure time.
For Australia Domestic services operated by Virgin Australia, Platinum members can request any same day upgrade at the Virgin Australia lounge4. Requests close 30 minutes prior to the scheduled flight departure time.
If departing from Hobart, you can request an upgrade on Domestic services at Priority check-in 90 minutes prior to the scheduled flight departure time. Requests close 30 minutes prior to the scheduled flight departure time.
Complimentary fare upgrades can also be used for accompanying guests travelling on the same flight, subject to availability.
Guests travelling on an eligible Virgin Australia flight and ticket number can bid for a chance to upgrade to a higher cabin. You will be notified by email about the success of your offer(s) at least 4 hours prior to your flight departure time.
Eligible flights include those marketed and operated by Virgin Australia, and issued on Virgin Australia ticket stock with ticket numbers beginning with 795.
Make an offer to upgrade
Determine the amount you're willing to pay to upgrade.
Enter your payment details - you will only be charged if your offer is successful.
Enjoy your flight
You will be emailed about the success of your offer no later than 4 hours prior to departure.
Offers must be made per flight sector (i.e. Brisbane to Ayers Rock consists of two sectors: Brisbane to Sydney and Sydney to Ayers Rock). Pricing is displayed per passenger – for all passengers listed on the booking.
Terms & Conditions:
1. All upgrades are subject to Premium Economy or Business Class Reward Seat availability and to an Upgrade Cancellation and Amendment Policy. View Flight Upgrades Using Points Terms and Conditions.
2. View UpgradeMe Points Terms and Conditions.
3. All flight upgrades using complimentary fare upgrades are subject to the Member Terms and Conditions.
4. In certain operational circumstances Virgin Australia Lounges may not be able to accept upgrade requests for departure from other airports. To be eligible for upgrades, all flights must be marketed and operated by Virgin Australia, and issued on Virgin Australia ticket stock (featuring a ticket number beginning with “795”). For operational reasons not all Business Class seats are made available for upgrades. This means that there may still be empty seats on departure.
5. Purchasing Points with Velocity Points Booster is facilitated by Points Inc.
Purchasing Points is subject to the membership Terms and Conditions. Prices are in Australian Dollars and are inclusive of GST. The applicable price will be the price published at the time of purchase and is subject to change without notice. Purchased Points are non-refundable (subject to your statutory rights). Points Booster transactions are processed outside of Australia. You are responsible for any additional fees charged by your financial institution in connection with your Points Booster transaction. The purchase of Points does not guarantee the availability of your desired reward. If you have any enquiries in relation to Points Booster, please contact the Membership Contact Centre.