how to guides
These handy guides explain the most important functions of our website. Whether you're looking for information on how to pay for a booking using Velocity Points, claim missing Points, update your details, or transfer points from a partner rewards program to Velocity, we'll have a guide to help you better understand the process involved.
Claiming missing Points
Booking flights
Transferring points to Velocity
Using your Velocity Account
Using a BP temporary card
Request a Card
You will need a membership card to earn and swipe at BP, and when using Global Wallet.
To request a card online to be sent to the address in your Velocity Account, simply log in, confirm that your nominated postal address is correct and your card request will be automatically processed.
Member comments and feedback
At Velocity we are committed to providing outstanding customer service and exceeding your expectations. If there is any way in which you feel we can improve our service, we’d love to hear from you. You can do this by completing the Comments and Feedback form below, and all responses will be handled as per our Customer Feedback Process.
Membership CONTACT CENTRE
If you need to speak to us about a membership enquiry or flight redemption, call our Membership Contact Centre on one of the numbers below for:
Membership Enquiries
08:00 - 20:00 (AEDT), Monday to Friday
Flight Redemptions
07:30 - 22:30 (AEDT), 7 days a week
Australia: 13 18 75
New Zealand: 0800 230 875
Other International Locations: +61 2 8667 5924