View your latest Account Activity and Offers. Shop the Velocity e-Store or set a trip goal.
View your latest Account Activity and Offers. Shop the Velocity e-Store or set a trip goal.
Access your membership card via the Velocity app or add it to your wallet directly.
Access your membership card via the Velocity app or add it to your wallet directly.
View your activity statement, claim missing Points, family benefits and more in My Velocity
View your activity statement, claim missing Points, family benefits and more in My Velocity
Is chatting over the phone more your thing?
Contact us - we love a chat!
Membership Enquiries
0800 - 2000 AEDT Monday to Friday
Flight Redemptions
0730 - 2230 AEDT 7 days a week
We are committed to providing outstanding customer service and exceeding your expectations. If there is any way in which you feel we can improve our service, we’d love to hear from you. All responses will be handled as per our Customer Feedback Process.
Nominate a family member, colleague, or an individual you trust to be your Travel Coordinator to manage your Velocity account on your behalf*. Perfect for busy travellers who need help with the little things, like booking a Reward Seat or putting in a claim for missing Points.
Keep your feed up to speed
Follow Velocity Frequent Flyer on Facebook for the latest program updates, Points tips, travel inspiration and more.
We love seeing how you earn and use Points. Tag your photos with #velocityfrequentflyer for your chance to be featured on our channels!
Want to work with us? Follow us to stay up to date with the latest job opportunities within the Velocity Frequent Flyer team.