Velocity Member Help & Support
help & support
We're here to help. View our frequently asked questions, self service with our How to Guides, request a Velocity membership card, provide feedback, or contact us directly.
Due to new government restrictions in the Philippines requiring home isolation, our contact centre is currently unavailable. If you have a Velocity redemption booking within the next 48 hours that you wish to enquire about contact us at email@example.com. In the mean time, we have answered a number of FAQ's regarding the current situation and have them housed on our dedicated hub
how to guides
These handy guides explain the most important functions of our website. Whether you're looking for information on how to pay for a booking using Velocity Points, claim missing Points, update your details, or transfer points from a partner rewards program to Velocity, we'll have a guide to help you better understand the process involved.
Member comments and feedback
At Velocity we are committed to providing outstanding customer service and exceeding your expectations. If there is any way in which you feel we can improve our service, we’d love to hear from you. You can do this by completing the Comments and Feedback form below, and all responses will be handled as per our Customer Feedback Process.
Frequently Asked Questions
Consult our FAQs for queries relating to your Velocity membership including account maintenance, earning and redeeming Velocity Points, status, member benefits, partners and more.
See our most popular topics below.