Yes. To make changes to a current redemption booking please contact our Membership Contact Centre within their opening hours. Fees may apply.
Manage your account, anywhere, anytime.
Use your Velocity membership number and password to log in to My Velocity. Download the My Velocity app to access account information, special offers, your digital membership card and more.
Is chatting over the phone more your thing?
Contact us - we love a chat!
0800 - 2000 AEDT Monday to Friday
0730 - 2230 AEDT 7 days a week
We are committed to providing outstanding customer service and exceeding your expectations. If there is any way in which you feel we can improve our service, we’d love to hear from you. All responses will be handled as per our Customer Feedback Process.
Learn more about Family benefits
Get more from being part of a family with Velocity and Virgin Australia. With things like Family Pooling, Points Transfer and Parental Pause, whether you're a solo traveler or a traveling family, we've got you covered!
How to use Points to book flights
As a Velocity member, you can redeem your Velocity Points across the Virgin Australia Domestic and International network as well as International Reward Seats on selected Airline Partners.
Nominate a family member, colleague, or an individual you trust to be your Travel Coordinator to manage your Velocity account on your behalf*. Perfect for busy travellers who need help with the little things, like booking a Reward Seat or putting in a claim for missing Points.
Keep your feed up to speed
Follow Velocity Frequent Flyer on Facebook for the latest program updates, Points tips, travel inspiration and more.
We love seeing how you earn and use Points. Tag your photos with #velocityfrequentflyer for your chance to be featured on our channels!
Want to work with us? Follow us to stay up to date with the latest job opportunities within the Velocity Frequent Flyer team.