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Popular frequently asked questions and more

If I forgot to add my Velocity membership number to my booking, can I add it to my booking online?

Yes. You can add your Velocity membership number to your Virgin Australia booking online before you fly. Simply visit, look for 'My Trips', enter your details and select 'Manage' to retrieve your booking and add your Velocity membership number.

You can also enter your Velocity membership number when checking in online, at an airport kiosk, or present your Velocity digital membership card to one of our check in agents at the airport.
Provided the flight is eligible, Velocity Points will be automatically allocated to your nominated Velocity Account once the flight has been flown.

If you are travelling with one of our airline partners, please call your travel agent, the partner airline directly or present your Velocity digital membership card at check-in. Once your membership number has been added you will automatically earn Velocity Points for all eligible flights flown.

View more articles: Bookings and Check-in

What do you need help with?

Account Maintenance View more
Status and benefits View more
Earning Points View more
Redeeming Points View more
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Bookings and Check-in View more
Upgrades View more
Other View more
Virgin Australia Flight Promotions, Special Offers and Competitions View more

Manage your account, anywhere, anytime.

Use your Velocity membership number and password to log in to My Velocity. Download the My Velocity app to access account information, special offers, your digital membership card and more.


Is chatting over the phone more your thing?

Contact us - we love a chat! 

13 18 75
New Zealand
0800 230 875
Other international locations
+61 2 8667 5924
Membership Contact Centre operating hours:

Membership Enquiries

0800 - 2000 AEDT Monday to Friday

Flight Redemptions

0730 - 2230 AEDT 7 days a week

Member feedback form

We are committed to providing outstanding customer service and exceeding your expectations. If there is any way in which you feel we can improve our service, we’d love to hear from you. All responses will be handled as per our Customer Feedback Process.

Learn more about Family benefits

Get more from being part of a family with Velocity and Virgin Australia. With things like Family Pooling, Points Transfer and Parental Pause, whether you're a solo traveler or a traveling family, we've got you covered!

How to use Points to book flights

As a Velocity member, you can redeem your Velocity Points across the Virgin Australia Domestic and International network as well as International Reward Seats on selected Airline Partners.

Travel Coordinator

Nominate a family member, colleague, or an individual you trust to be your Travel Coordinator to manage your Velocity account on your behalf*. Perfect for busy travellers who need help with the little things, like booking a Reward Seat or putting in a claim for missing Points.

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