Help and support Popular frequently asked questions and more
What are my options when it comes to Seating Preferences?
You can choose to store your window or aisle preferences in your online Velocity simply log in to your account online, click on the drop down on the top right hand side and select ‘My profile’. From there you can choose ‘My Preferences’ and seat preference is the first icon to select.
We are committed to providing outstanding customer service and exceeding your expectations. If there is any way in which you feel we can improve our service, we’d love to hear from you. All responses will be handled as per our Customer Feedback Process.
Get more from being part of a family with Velocity and Virgin Australia. With things like Family Pooling, Points Transfer and Parental Pause, whether you're a solo traveler or a traveling family, we've got you covered!
Nominate a family member, colleague, or an individual you trust to be your Travel Coordinator to manage your Velocity account on your behalf*. Perfect for busy travellers who need help with the little things, like booking a Reward Seat or putting in a claim for missing Points.