Losing a close family member or friend can be a difficult time. Velocity is here to help with a guide on steps to close an individual’s deceased account.
To close an account due to a member being deceased, Velocity requires the following information
- Velocity Frequent Flyer number of the deceased member
- Full name as per Velocity account
- Death certificate
If the deceased member has left instructions for their Points balance to be transferred to a beneficiary, we’ll let you know the next steps to complete this. In order to receive a Points transfer you must be a member of Velocity Frequent Flyer.
Please email the following, based on your Velocity Status
platinum@velocityfrequentflyer.com
gold@velocityfrequentflyer.com