How to claim missing Velocity Points from our airline and non-airline partners.
Missing Points from a recent partner transaction? You may be able to claim these points online, or by contacting the partner directly. Keep reading to find out how.
Please wait 14 days after a flight to make a claim. Points and Status credits can be claimed on flights taken within the last 6 months*.
Fill out the form below, including the flight number and departure date found on your e-Ticket or boarding pass.
You can claim on flights taken 30 days before you joined Velocity Frequent Flyer.
You can only earn on one loyalty program per flight.
Claiming Points for Flights on Virgin Australia and partner airlines
You can claim missing Points for flights online and via our membership contact centre. Who you're claiming against will determine which method to use. Select from the following list to find out how to claim with each partner.
If your Velocity Frequent Flyer number was added to your eligible Virgin Australia or Velocity Partner Airline booking, please allow 14 days after your flight for your Points to be added to your Account.
If your Points have not been credited after 14 days, or if you forgot to add your Velocity membership number prior to travelling, you can submit a missing Points claim after logging into your Velocity Account and following the steps provided.
Claiming missing Points for flights taken with airline partners
Have you flown in the last 30 days, but were not a member at the time?
Have you forgotten to add your Velocity membership number to your booking prior to travel?
For Virgin Australia bookings, you can add your Velocity membership number to your booking online. If you are travelling on one of our airline partners, please call the airline directly and they will add your Velocity membership number to your booking. You will then automatically earn Points for your eligible travel.
Claim missing Points for non-airline partners
If you are missing Velocity Points from one of our non-airline partners, please contact the respective partner directly within 3 months of the eligible transaction. Your claim will be assessed and processed by the respective partner. If you have any questions relating to the claim you must follow up directly with the partner.
You must have been a Velocity member at the time of activity, however you can claim missing Points for an activity completed within the 30 days prior to joining Velocity Frequent Flyer.
Contact details for each partner are listed below. Please note that not all partners accept retrospective Points claims.
Successful claims for non-air partners will be credited to your account between 7 days and 6 weeks of submission, depending on the processing time of the partner.