Program UPDATE

International lounges - Velocity program update

16 October 2018

Introduction of International Lounges 
 
Virgin Australia is launching a new international lounge network, which will be rolling out from Sunday 28 October 2018.
 
The new lounges will be located across Australia (Sydney and Melbourne) and New Zealand (Auckland, Christchurch and Queenstown), welcoming guests travelling on international flights operated by Virgin Australia or one of the carriers listed below. Platinum and Gold Velocity members and Virgin Australia Lounge Members1 (plus one guest and two children) will have access to the lounges, as well as Virgin Australia Business Class guests.
 
The following new lounge network will provide a seamless travel experience on the ground for our international-bound guests.

Virgin Australia’s new international lounge network rolling out from 28 October 2018
Departure Port
Flight Operated by
Destinations
Lounge
Melbourne  
Virgin Australia
Hong Kong, Los Angeles, Nadi, New Zealand
The House 
Etihad Airways
Abu Dhabi
 
Hainan Airlines1
Changsha, Xi'an
 
Singapore Airlines
Singapore, Wellington
Singapore Airlines SilverKris Lounge
Sydney     
Virgin Australia
Apia, Denpasar, Hong Kong, Los Angeles, Nadi, New Zealand, Tonga
The House
Etihad Airways
Abu Dhabi
 
Hawaiian Airlines
(VA code only)
Honolulu
 
Hainan Airlines1
Changsha, Haikou, Xi'an
 
Singapore Airlines
Canberra, Singapore
Singapore Airlines SilverKris Lounge
Delta Airlines
Los Angeles
Sky Team Exclusive Lounge
Brisbane    
Virgin Australia
Apia, Denpasar, Honiara, Los Angeles, Nadi, New Zealand, Port Moresby, Port Vila
My Lounge2
Hainan Airlines1
Shenzhen
 
Etihad Airways
Abu Dhabi
Air New Zealand Lounge
Singapore Airlines
Singapore
Singapore Airlines SilverKris Lounge
Auckland
Virgin Australia
Australia (Brisbane, Melbourne, Gold Coast, Sydney, Newcastle), Rarotonga, Nuku’alofa
Strata Lounge
Christchurch
Virgin Australia
Australia (Brisbane, Melbourne, Sydney)
Manaia Lounge
Queenstown
Virgin Australia
Australia (Brisbane, Melbourne, Sydney)
Manaia Lounge
Wellington
Virgin Australia
Australia (Brisbane, Sydney)
Virgin Australia Lounge3

Improvements to Status Credits Earn

From 1 December 2018, when you travel on a domestic Virgin Australia Getaway fare, you will earn a minimum of seven Status Credits for a one-way flight, compared to the previous five Status Credits.
 
In addition to this, from 1 December 2018 Velocity members flying on an Air Canada operated flight with a Virgin Australia flight number between Los Angeles and Vancouver, Calgary, Montreal and Toronto will earn Status Credits. View all earn rates on our Status Credit Earn tables

Changes to the Velocity Program on New Zealand Routes 
 
On 6 April 2018, we advised Velocity members that Virgin Australia and Air New Zealand would not be continuing their alliance on Trans-Tasman routes. As a result, Air New Zealand will depart the Velocity Frequent Flyer program as an Airline Partner on 28 October 2018.
 
Velocity members travelling on Air New Zealand flights booked prior to 6 April 2018, for travel after 27 October 2018 will still be eligible for Velocity Points and Status Credit earn up until the end of April 2019. However, for Platinum, Gold and Silver Velocity members, status membership benefits5 will no longer apply when travelling on Air New Zealand after 27 October 2018.
 
Velocity members will still continue to earn Velocity Points and Status Credits on the enhanced Virgin Australia network between Australia and New Zealand and will benefit from the recently announced improvements to our Points and Status Credit earn propositions.
 
Carrier Charges on Virgin Australia-Operated Flights
 
To cover ongoing associated costs of Velocity Reward Seats, a carrier charge will be introduced for bookings made on or after 1 January 2019, on all Virgin Australia operated flights; and Delta Air Lines operated and marketed flights between Sydney and Los Angeles. This is in line with local industry practice and Velocity still remains very competitive and well below the price charged by our competitors for domestic flights. 

The following carrier charges can be can be paid with Points or a combination of Points and cash and will be applied during the booking process6. The carrier charges are quoted in Australian dollars and payable per person, per sector. 

Route/Network
Economy
Premium Economy
Business
Domestic Australia7
$3.50
- $5.50
Trans-Tasman
$3.50
- $5.50
Short-Haul International
$25.00
- $50.00
Flights between Australia and Hong Kong
$35.00
- $50.00
Flights between Australia and Los Angeles
$60.00
$145.00
$230.00
Flights between Sydney and Los Angeles (marketed and operated by Delta Air Lines)
$60.00
$145.00
$230.00

For the past six years, Velocity Frequent Flyer has been recognised for having the best redemption ability for Middle East/Asia Oceania8. This change will still ensure Velocity has the most competitive domestic offering of any frequent flyer program in Australia.

  • To earn and redeem Velocity Points you must be a Velocity member. Velocity membership and Points earn and redemption are subject to the membership Terms and Conditions.

    1. Virgin Australia Lounge Members  travelling across the Tasman will also have access to our newly launched lounges. 

    2. Eligible guests travelling in Economy and Premium Economy.

    3. Opening in the next few months. Business Class guests, Velocity Platinum and Gold members will continue to access to the Singapore SilverKris Lounge when travelling to Los Angeles until the ‘My Lounge’ opens. We are working through alternative arrangements  to offer lounge access where capacity permits. In circumstances where we are unable to accommodate lounge eligible guests, they will receive a food and beverage voucher to use at any of the outlets at the Brisbane International Airport. 

    4. Opening in the next few months. Business Class guests, Velocity Platinum and Gold members and Lounge members travelling to Australia will receive a food and beverage voucher to use at any of the outlets at the Wellington Airport until the Lounge opens.

    5. Status membership benefits include access to Priority Check-in, Priority Baggage, Priority Boarding, Advanced Seat Selection, Additional checked baggage of one piece up to 23kg and Air New Zealand Lounge Access.

    6. Carrier charges are quoted in Australian dollars, and is payable per person, per sector. Example: Carrier charge on a return economy Reward Seat from Adelaide via Melbourne or Sydney to Hong Kong will be AUD$77. Information is correct as at 17 October 2018 and subject to change.

      The carrier charge must be paid at time of booking and may be paid in Points or by debit/credit card. All payments made on the internet or on the phone via debit/credit card are subject to a payment surcharge between 0.6% to 1.3% of the total value of the card transaction (capped at $40 for domestic and $70 for international, per passenger per booking). The total amount for taxes, fees and carrier charge must be paid using one payment method. Taxes, fees and carrier charges are not eligible for Points earn.

    7. Carrier charge quoted exclusive of GST. The carrier charge will attract the 10% Australian Goods and Services Tax (GST) an all-Domestic itinerary. GST is not payable on carrier charges for Australian Domestic flights as part of international bookings. 

    8. Winner of Best Redemption Ability Middle East & Asia-Oceania region Airline category at 2013, 2014, 2015, 2016, 2017 and 2018 Freddie Awards.