Date: 19 March 2020
News Item: Update from Paul Scurrah - An update on Virgin Australia's response to COVID-19
Dear Velocity Frequent Flyer members and guests of Virgin Australia,
As we all know, this is a rapidly evolving situation which has developed further in the last 24 hours.
In addition to the Status Credit gift recently announced, we’ll also be extending and preserving the current Status of all Velocity Frequent Flyer Silver, Gold and Platinum members for a further 12 months.
This means that there are no minimum flight sectors required to maintain your current Status, for the next 12 months.
We’ll send you an email in the next two weeks with details on:
1. Your Status Credit gift
2. Your 12-month Status extension
In this changing environment, the safety and needs of our members and guests are key and we are really pleased to be able to offer this 12-month Status extension in addition to the Status Credit gift.
Thank you for your continued loyalty and your ongoing support of the Virgin Australia Group.
CEO and Managing Director, Virgin Australia Group