Date of publish: 15 May 2020
We know our members are getting itchy travel feet sitting at home during isolation, so we’re excited to share that Virgin Australia domestic Reward Seat and Any Seat bookings have re-opened for travel from 1 September 2020 to some of our most popular destinations.
Like you, we’re hoping that travel restrictions and State and Territory border lockdowns will have eased by September and for many of us, a local holiday and catching up with interstate family and friends will be well over-due. A list of redemption destinations we’re initially making available is on our website and we’ll update that list as it changes.
Of course, we want you to feel confident and secure in booking their travel, so if you book a Virgin Australia Reward Seat or Any Seat before 1 September 2020 for travel after this time:
- We’ll waive fees for any changes or cancellations you make until 1 September 2020; and
- If you or Virgin Australia cancel your flight before 1 September 2020, we’ll refund your Points/cash in full to the original form of payment (except for any booking or credit card fees).
While redemptions were paused, your Points remained in your account and we extended the expiration period, so your Points haven’t expired. Now that the pause on domestic redemptions has been lifted, we’ll revert to our standard terms and conditions on expiry*. Find out more about expiry
Virgin Australia continues to operate through its period of voluntary administration. The safety of all guests and crew continues to remain paramount to Virgin Australia and they have implemented additional cleaning and hygiene measures including social seat distancing onboard. At this stage, it is expected that the administration process will be finalised by, at the latest, mid-August 2020, although that date may change. Further information about the administration process and the airline's health and safety process.
Other redemption opportunities aren’t available for the time being, but we’ll update you as that changes. We’re committed to continuing to offer you benefits you love and we look forward to sharing more offers with you as travel begins to resume. Plus, you can also continue to earn Velocity Points with our 90 partners across 300 brands while you have more time on the ground.
Thank you for your continued support and loyalty to the program. We look forward to seeing you in the skies soon.
The Velocity Frequent Flyer Team.
*Points expire 24 months after the last date you earned or redeemed Points, transferred Points to or from your Singapore Airlines Krisflyer account, or bought Points using Points Booster. When calculating your Points expiry date, we disregard any Points you earn in a Family Pool as a beneficiary account member, Points transferred to or from your Family Members, and earning of Status Credits (i.e. those activities won’t stop your Points expiring).