These Terms of Use govern your use of the websites and mobile apps that are owned or operated by Velocity Frequent Flyer Pty Ltd ABN 60 601 408 824 (collectively, “our websites and mobile apps”). Our websites and mobile apps contain information and material from Velocity Frequent Flyer Pty Ltd, its subsidiaries and other related companies, including Virgin Australia Airlines Pty Ltd and Virgin Australia International Airlines Pty Ltd (collectively, “we”, “us” and “our”).

By accessing, browsing, downloading or using our websites and mobile apps, you agree with these Terms of Use and any additional terms, conditions, notices and disclaimers located on our websites and mobile apps. If you do not agree to these Terms of Use, do not access, download or use our websites and mobile apps. If you are under 16 years of age you must first obtain your parent or guardians consent before accessing, downloading or using our website and mobile apps.

We may change these Terms of Use at any time. When we make changes, we will publish updated Terms of Use on our websites and mobile apps. Your continued use of our websites and mobile apps will confirm your acceptance of the updated Terms of Use.

We may restrict or block your access to our websites and mobile apps at any time if we reasonably believe that you have breached these Terms of Use.

  • You must not use our websites or mobile apps in a way that infringes the intellectual property rights of any person.

    Our name and logos are registered trade marks and may not be used without our prior written consent.

    Our website and mobile apps are protected by copyright and other intellectual property rights owned by or licensed to us.  This includes all names, logos, text, data, information, graphics, music, sounds, videos, software, technology or processes (“Materials”) are our property and protected by copyright, trade mark and other intellectual property laws under applicable law.  

    You may download or print any of the Materials on our website or mobile app, and retain a copy, solely for your personal, non-commercial use.  You will need our prior written consent to make any other use of our Materials,  You must not remove any copyright and other proprietary notices from the Materials.  All rights are reserved. 

  • Links from our website or mobile app are provided for convenience only, and do not imply affiliation with or endorsement by us.  We are not responsible or liable for the content, goods or services offered or privacy practices of external websites or apps that link to our website or mobile app.

    If you follow a link to another website or app, your browsing history and other personal information may be provided to the operator of that linked website or app. We will disclose your personal information in accordance with our Privacy Policy. 

    Before using an external website or app, we recommend that you examine the terms of use of the external website or app, as they may differ from these Terms of Use and our Privacy Policy.

    Apple Inc and Google Inc and/or their applicable international subsidiaries will be third party beneficiaries to these Terms of Use if you access our mobile apps using Apple and/or Google provided platforms.  These third parties are not parties to these Terms of Use (but may have rights to enforce these Terms of Use against you or a third party) and are not responsible for the provision of or support of our mobile apps. 

    You must obtain our prior written consent to make links to our website and mobile apps.

    We may publish email addresses on our website or mobile app for customer service or business purposes.  The publication of these email addresses is not consent by us to the sending of unsolicited commercial electronic messages. 

  • We make certain features of the Velocity program available through our mobile app. The mobile app does not represent all of the available features of the program (including earning and redemption options) that can be accessed through our websites.


    The Explore feature does not show all routes and fare types available and is not specific to your travel dates. For full route and fare options and to see fare availability on your travel dates see the Virgin Australia website.

    The quoted redemption fares are correct as at the validity date displayed in the mobile app and are subject to change. Fares are Reward Seat fares which are subject to availability, and seats are limited and may not be available at peak times or on all flights. Points prices displayed are based on the filters you select in the mobile app and are the minimum Points prices on the most direct routes. Where an itinerary involves one or more connecting point and/or multiple airlines, the Points price required may be higher. Taxes, fees and surcharges are payable in addition to Velocity Points redeemed. Any taxes or fee components are not eligible for Points earn. Price may vary until ticketed. All payments made on the internet or on the phone via debit/credit card are subject to a payment surcharge between 0.6% to 1.3% of the total value of the card transaction (capped at $40 for domestic and $70 for international, per passenger per booking). For Rewards Seat bookings on Etihad Airways operated flights, an Etihad Airways Carrier Charge will apply, see more information here. Add $40 or 5,200 Points for domestic and international short haul bookings or $70 or 8,800 Points for international long haul booking per person for bookings made on the phone. A checked baggage allowance is included in your fare, see Reward Seat Baggage Allowances  for details. Name changes are not permitted. Other changes, refunds and cancellation are permitted prior to travel and may incur a fee and any applicable fare difference. You may also be entitled to a refund under the Australian Consumer Law in certain circumstances. See the Velocity Rewards Seat fare rules  for more information. Some flights may be operated by a partner airline. Different baggage allowances and conditions may apply to these flights. Full terms and conditions apply

  • When using our mobile app, you may be asked whether you want to use location services. If you have consented to location services through your device, we may collect and use location data to provide you with a more personalised experience in our mobile app and to help us understand how users interact with our mobile app and to inform improvements to our mobile app. You can withdraw your consent to location services at any time by turning locations services off through the settings on your mobile device.

  • You are responsible for ensuring the security of your computer, mobile or other device and the data network that you use to access, browse, download or use our websites and mobile apps.

    Our websites and mobile apps may provide you with the ability to use usernames, passwords or other codes or devices to gain access to restricted portions of our website or app ("access codes"). The content contained in such restricted areas is confidential, and is provided to you for such purposes as reviewing travel itineraries, and activity in relation to your account and your points balance. We reserve the right to prohibit the use of such access codes on your behalf by third parties to prevent fraud or uses that interfere with our website's or mobile app’s operation or integrity.

    Your Velocity account information and upcoming bookings linked to your Velocity account will appear in our mobile app when you log in and will remain accessible through the app unless you log out of the app through the in-app settings. 

  • We are committed to protecting the privacy of your personal information. By using our websites and mobile apps you agree that your personal information will be managed in accordance with our Privacy Policy. Our Privacy Policy  is available on our website. If you would like to receive our Privacy Policy by post please contact our Member Contact Centre.

    Our websites and mobile apps use cookies, web tracking and analytics tools. Information on how we use cookies, web-tracking and analytics tools is contained in our Privacy Policy.

    Our websites and mobile apps may enable you to “share” information or links with yourself, your friends and other contacts either by email, SMS text message or other service or app. If you select the “share” function, you are responsible for ensuring the accuracy of your, your friend’s or other contact’s address or phone number. You must only share information and links with your friends and other contacts with their consent.

  • Our websites and mobile apps are for a general audience. Minors must obtain their parents or guardians permission before downloading our mobile apps or providing any contact information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the Internet and use of mobile apps.

  • With respect to all communications you make to us regarding our websites and mobile apps and all content therein, including but not limited to feedback, complaints, questions, comments and suggestions, we shall be free to use, copy, modify, publish or otherwise exploit any ideas, concepts, know-how, content or techniques contained in your communications without notice or payment to you for any purpose whatsoever, including but not limited to the improvement, development, production and marketing of products and services.

  • You agree that you will not use any device, software or other instrumentality to interfere or attempt to interfere with the proper working of our websites and mobile apps, and that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. In addition, you agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy our web pages, apps or Materials without our prior written consent. Such consent is deemed given for standard search engine technology employed by internet search web sites to direct internet users to our website.

  • You may have certain rights under Australian consumer protection laws. Nothing in these Terms of Use is intended to exclude or restrict the application of such laws.  We do not make any representation or give any warranty or guarantee, whether express or implied, with respect to your use of or access to our website or mobile apps outside of these Australian consumer protection laws.  These Terms of Use apply except to the extent of any inconsistency with any applicable law (including consumer protection laws), in which event such law will prevail to the extent of the inconsistency.

    If any provision of these Terms of Use is void, illegal, invalid or unenforceable by law or regulation, or by any court ruling, from time to time, the Terms of Use will be read down to the extent necessary to ensure they are not void, illegal, invalid or unenforceable.

    Subject to your rights under Australian consumer protection laws and to the maximum extent permitted by law:

    a)      Our website and mobile apps are provided “as is”.  We do not represent or warrant that the information contained on our websites and mobile apps is current, accurate or complete or that our websites and mobile apps will be fault or virus free;

    b)      We are not liable to you or anyone else for disruptions to the availability of our websites and mobile apps;

    c)      We are not liable for any interference with your device, computer, data or connection used to access our website or mobile apps; and

    d)      We are not liable to you or anyone else (including for negligence, breach of contract or tort) for any direct, indirect, special, exemplary, incidental, consequential or punitive loss or damage (including without limitation loss of savings, business opportunities, revenue and profit, and damage to goodwill) arising out of your use of our websites and mobile apps, even if we are informed of the possibility of such loss or damage.

    If we are not entitled by law to exclude liability arising from breach of a statutory duty or other legislation, then to the extent we are permitted to do so we limit our liability to resupply of the relevant information, services or links.

  • Although our website and mobile apps are accessible worldwide, content is intended only for residents of Australia, New Zealand, Papua New Guinea, Fiji, Cook Islands, Vanuatu, Tonga, Solomon Islands, Samoa, Christmas Island and Cocos Island. Nothing on this website should be interpreted as a promotion or solicitation for any product or service of any nature that is not authorized by the laws and regulations of the country where you are located.

    These Terms of Use shall be governed and construed in accordance with the laws of Queensland, Australia without giving effect to any principles of conflicts of law.  In the event of a legal dispute relating to our website or a mobile app, or these Terms of Use, the Queensland courts will have exclusive jurisdiction. 

    Last updated 25-July-2018