UPGRADE CANCELLATION AND AMENDMENT POLICY

The following fees apply to any cancellations or amendments made to all Virgin Australia flights, which have been upgraded to a higher cabin using UpgradeMe Points or UpgradeMe Platinum Member Offer.

UPGRADEME POINTS

  At least 24 hours before departure
Within 24 hours of departure (including no-shows²)
Cancellations
Service fee of 4,500 Points or $35. Waived for Platinum members¹.
Non-refundable. Points used will be forfeited.
Amendments
Service fee of 4,500 Points or $35. Waived for Platinum members¹
Non-refundable. Points used will be forfeited.

UpgradeMe Platinum Member Offer

  At least 24 hours before departure
Within 24 hours of departure (including no-shows²)
Cancellations
Complimentary Upgrade will be refunded to your Velocity Account at no charge, provided the Complimentary Upgrade has not expired.¹
Non-refundable. Complimentary Upgrade will be forfeited.
Amendments
Permitted at no charge.
Non-refundable. Complimentary Upgrade will be forfeited.
    1. All information included above is correct as at 7 July 2014. Please note that the fare conditions of your originally purchased fare remain applicable in addition to this Upgrade Cancellation and Amendment Policy. Should you choose to cancel or amend your upgraded itinerary, a seat may no longer be available in your originally purchased fare class and you may be required to pay any applicable fare difference. The Upgrade Cancellation and Amendment Policy is subject to change. Please refer to the Velocity Member Terms and Conditions for further information about flight upgrades using Points.
    2. Service fees will be waived for Platinum members who amend or cancel their upgraded itineraries at least 24 hours before departure, based on their membership level at the time of cancellation or amendment.
    3. If you cancel a confirmed Upgrade within 24 hours of scheduled flight departure time, or if you fail to board a flight for which an Upgrade has been confirmed (no-show), you will forfeit the Upgrade and any Points or Complimentary Upgrade used to redeem the Upgrade.