Last updated: 8 February 2021

Virgin Australia has provided an update on their plans to create a stronger airline business to see it through COVID-19 and well into the future, under new ownership. Despite the ongoing challenges as a result of the global pandemic, some domestic travel is starting to resume, so we wanted to provide you with an update on how you can make the most of the Velocity program.

Domestic and short-haul international travel

You can now book Reward Seats and Any Seats for travel on most of Virgin Australia’s domestic network, as well as redeem Points for flight upgrades.

You can also now redeem your Points for hotel stays at over 15,000 properties across Australia, and redeem Points for car hire with Europcar.

When international travel restrictions ease, you’ll still be able to book redemption flights with global airline partners and to travel to destinations like New Zealand, Bali and Fiji with Virgin Australia.

Long haul international travel

Whilst Virgin Australia is continuing with the suspension of international flights to Los Angeles and Japan for the foreseeable future, they intend resuming these when the global travel market recovers.

When international travel restrictions ease, you’ll still be able to book redemption flights with global airline partners.

You’ll also continue to be able to enjoy Virgin Australia’s award-winning service and Reward Seat availability. If you’re not yet taking to the skies, you can still continue to earn Points with a number of our program partners on the ground.

 

Domestic Lounges and Inflight Service

Virgin Australia’s Brisbane, Melbourne, Sydney, Perth and Gold Coast lounges have re-opened. We are continuing to assess the re-opening of other lounges as travel restrictions ease. We look forward to welcoming you back soon.

Inflight service and seating

We have simplified our inflight catering to reduce contact between guests and our crew during the COVID-19 pandemic.

Business cabin: Each guest will receive a snack box containing a selection of delicious pre-packaged foods appropriate to the time of day. A range of hot and cold drinks, including beer and wine, are available on all flights.

Economy cabin: A complimentary snack and water will be offered on all flights. The sale of food and beverages onboard has been temporarily paused.

Flight changes, cancellation and refunds

If you need to make changes to your existing booking or can no longer travel, you can find change or refund information below.


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