Flight changes, cancellations and refunds
We all know COVID-19 is causing unprecedented change and uncertainty in our world, but at Virgin Australia, our guests have always been, and will always be our first priority.
We understand if you can no longer travel and you need to make changes to your existing Velocity booking. Your options will depend on when you booked, when your travel is, if you booked using Velocity Points or directly through Virgin Australia and your type of booking.
If you need to make changes to your existing booking or can no longer travel, you can find change or refund information below.
As state travel restrictions begin to ease, Virgin Australia is proud to enable more travellers to return to the skies. Virgin Australia will continue to review its network in line with travel demand and as states as borders reopen.
Domestic Lounges
Virgin Australia’s lounges have re-opened with a reduced service offering. Visitors to the lounge will be able to select from Barista made coffee, light pre-packaged meals, a selection of alcoholic and non-alcoholic beverages and snacks are also on offer. Outside food is not permitted in the Virgin Australia lounge.
Inflight Service
We have simplified our inflight catering to reduce contact between guests and our crew during the COVID-19 pandemic.
Business cabin: Each guest will receive a snack box containing a selection of delicious pre-packaged foods appropriate to the time of day. A range of hot and cold drinks, including beer and wine, are available on all flights.
Economy cabin: A complimentary snack and water will be offered on all flights. The sale of food and beverages onboard has been temporarily paused.
Any airline can match a member's status, but no airline can match our service. Find out how we're rewarding our Status members with Status Extensions and rewards.
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