A: Although Velocity is owned by the Virgin Australia Group, it is a separate company and it is not in administration.
That means Velocity is still operating and you can continue to earn Points with our partners.
A. Virgin Australia continues to operate through its period of voluntary administration. At this stage, it is expected that the administration process will be finalised by, at the latest, mid-August 2020, although that date may change.
A: Due to international travel restrictions, some flights have been cancelled. If you have not been contacted by Velocity Frequent Flyer to advise of a flight cancellation, your flight with our partner airline is currently still operating. Our partners are honouring all bookings made via Virgin Australia and Velocity Frequent Flyer.
A: Velocity members can now book Reward Seats and Any Seats for travel from 20 July 2020, with 152 routes now available to some of our most popular Australian destinations including Ballina, Gold Coast and Hobart.
A: You can make new Virgin Australia redemption bookings to some of our most popular domestic destinations for travel from 20 July 2020. We’re alsoreintroducingflight upgrades using Points and hotel redemption options for travel from 20 July 2020.
Redemption on Europcar will be available to Velocity members by 31 July 2020.
Other redemption opportunities aren’t available for the time being, but we’ll update you as that changes. We’re committed to continuing to offer you benefits and offers you love as travel begins to resume.
A. Your Points expire 24 months after the last date you earned or redeemed Points or bought Points using Points Booster.
When calculating your Points expiry date, we disregard any Points you earn in a Family Pool as a beneficiary account member, Points transferred to or from your Family Members, and earning of Status Credits. This activity won’t stop your Points expiring.
While redemptions were paused, we extended the expiration period and your Points didn't expire. Now that the pause on domestic redemptions has been lifted, we have reverted to our standard terms and conditions on expiry. Velocity will send a notification to the email address registered to your Velocity account prior to your Points expiring, providing you with time to undertake eligible account activity. Please ensure that your account has the correct email address so that we can contact you.
A. We’re working through timings to reopen the Rewards Store with our suppliers and we’ll update you when we have more information to share.
We’re committed to continuing to offer you the great membership benefits that you love and we look forward to sharing more offers with you as we come out of COVID-19 and travel resumes.
Thanks for your redemption through the Rewards Store. If you have questions with regards to your order, please send us an enquiry.