We're offering redemption availability for flights to some of our most popular redemption destinations for travel from 1 September 2020. 

See the full list of domestic redemption destinations.

A: These domestic destinations are amongst some of our most popular domestic redemption destinations. As more redemption destinations become available, we’ll let you know.

A: Given ongoing travel restrictions, particularly with international travel, we’re currently not offering redemptions for overseas travel.

We continue to work with our airline partners on timings for when this will become available again.

A. Given current Government travel restrictions and border lockdowns, domestic travel is limited at the moment.

However, we’ll continue to review the timing for redemption bookings and let you know if we are able to resume these for travel prior to 1 September 2020.

A. We’re hoping that travel restrictions and State and Territory border lockdowns will ease by September 2020 and for many of us, a local holiday and catching up with interstate family and friends will be well over-due.

A. We’re working through timings to reopen the Rewards Store with our suppliers and we’ll update you when we have more information to share.

We’re committed to continuing to offer you the great membership benefits that you love and we look forward to sharing more offers with you as we come out of COVID-19 and travel resumes.

Thanks for your redemption through the Rewards Store.  If you have questions with regards to your order, please send us an enquiry.

A. Like you, we’re hoping that travel restrictions and State and Territory border lockdowns will have eased by September and for many of us, a local holiday and catching up with interstate family and friends will be well over-due.

View a list of redemption destinations we're initially making available. We'll update that list as it changes.

A. We understand there is uncertainty at this time however we're hopeful of continuing our long-standing partnership with Virgin Australia. We want you to feel confident and secure in booking your travel, so if you book a Virgin Australia Reward Seat or Any Seat before 1 September 2020 for travel after this time:

• We’ll waive fees for any cancellations or changes made until 1 September 2020; and
• If you or Virgin Australia cancel your flight before 1 September 2020, we’ll refund your Points/cash in full to the original form of payment (except for any booking or credit card fees).

A. At this stage we are only offering a full refund on Virgin Australia Reward Seat or Any Seat flights booked between 15 May 2020 and 1 September 2020 and cancelled prior to 1 September 2020, however we’ll continue to review this and keep you updated.

A. Your Points expire 24 months after the last date you earned or redeemed Points, transferred Points to or from your Singapore Airlines Krisflyer account, or bought Points using Points Booster.

Velocity will send a notification to the email address registered to your Velocity account prior to your Points expiring, providing you with time to undertake eligible account activity. Please ensure that your account has the correct email address so that we can contact you.

A. Your Points expire 24 months after the last date you earned or redeemed Points, transferred Points to or from your Singapore Airlines Krisflyer account, or bought Points using Points Booster. 

When calculating your Points expiry date, we disregard any Points you earn in a Family Pool as a beneficiary account member, Points transferred to or from your Family Members, and earning of Status Credits. This activity won’t stop your Points expiring. While redemptions were paused, we extended the expiration period and your Points didn't expire. Now that the pause on domestic redemptions has been lifted, we have reverted to our standard terms and conditions on expiry.

A. It depends on your booking type. Points and Status Credits are not earned on Reward Seats. However when you book an Any Seat  you earn Points and Status Credits based on the underlying fare class you’ve booked. 

Find out more about earning Points on flights.

A: Other redemption opportunities aren’t available for the time being, but we’ll update you as that changes. We’re committed to continuing to offer you benefits and offers you love as travel begins to resume.

These remain in place unless your flight is changed or cancelled. In light of the current COVID-19 crisis, there are significant restrictions on both international and domestic travel and reduced flights, which may impact bookings.