Last updated: 5 August 2020

Virgin Australia has provided an update on their plans to create a stronger airline business to see it through COVID-19 and well into the future, under new ownership. Despite the ongoing challenges as a result of the global pandemic, some domestic travel is starting to resume, so we wanted to provide you with an update on how you can make the most of the Velocity program.

Domestic and short-haul international travel

You can now book Reward Seats and Any Seats for travel on most of Virgin Australia’s domestic network, as well as redeem Points for flight upgrades. 

You can also now redeem your Points for hotel stays at over 15,000 properties across Australia, and redeem Points for car hire with Europcar.

When international travel restrictions ease, you’ll still be able to book redemption flights with global airline partners and to travel to destinations like New Zealand, Bali and Fiji with Virgin Australia.

Long haul international travel

Whilst Virgin Australia is continuing with the suspension of international flights to Los Angeles and Japan for the foreseeable future, they intend resuming these when the global travel market recovers. Members with Virgin Australia international redemption bookings to Los Angeles and Japan will be contacted shortly and will be able to rebook domestic travel or receive a refund. When international travel restrictions ease, you’ll still be able to book redemption flights with global airline partners.

You’ll also continue to be able to enjoy Virgin Australia’s award-winning service and Reward Seat availability. If you’re not yet taking to the skies, you can still continue to earn Points with a number of our program partners on the ground.

Domestic Lounges

Virgin Australia is committed to continuing to provide Velocity members, including business and leisure customers, with a range of frequent flyer benefits including access to a network of domestic lounges.

The airline plans to re-open lounges once travel demand increases.

Flight changes and refunds

If you hold a Virgin Australia international redemption booking to Los Angeles or Japan, you will be contacted shortly and be able to rebook domestic travel or receive a refund. 

If you need to make changes to your existing booking or can no longer travel, you can find change or refund information below.

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