A: We’re sorry that your travel plans have been affected.  Given that the service has been cancelled, we’ll be in touch via email to let you know your re-accommodation options.  If we cannot re-accommodate you, we’ll be returning your Velocity Points to you.. 

If you used a credit card to pay for any part of your booking, we will refund the amount to the original form of payment. This will be processed within 21 business days from when the request is submitted.

A: We are sorry that your travel plans have been affected.  Given that the service has been cancelled, we’ll be in touch to let you know if we can reaccommodate you.

If you wish to change your flight no change fee applies, however, you’ll need to take care of any differences in the fare if you want to go to a different destination or travel in a different fare class.

Any Seat bookings can be changed online where change fees are now being waived.   

Alternatively, if you no longer wish to travel, you can request a Travel Credit using our online form.

*The Travel Credit will be an amount equal to the original cash value of the fare and can be used for travel dates and destinations available on our network at the time of rebooking. Details on how and when you can use your Travel Credit will be included in your confirmation email.

A: For guests travelling from 01 July 2020 please note that if you no longer wish to travel or if wish to change your flight, then normal fare rules and fees will apply.

For Reward Seat bookings please contact us at urgent@velocityfrequentflyer.com

For Any Seat bookings please visit Manage Your Booking

A: If you’ve paid for your entire booking in Velocity Points you can cancel by completing our online form. At this stage this form is only accepting cancellations for bookings before June 30.

A: Velocity Points expire 24 months after the last date you earned, redeemed, transferred (with our partner Singapore Airlines) or purchased Points.  Note that Family Pooling and Family Transfer transactions do not count as eligible transactions.

A: We’ve announced that we will be rewarding all Silver, Gold and Platinum members with a Status gift in April, May and June 2020. We will also be preserving and extending all review periods for 12 months. We will be in touch shortly with more information. See our latest updates

A: You’ve got plenty of time! As long as you're earning, redeeming, transferring (with our partner, Singapore Airlines) or purchasing Points with us at least once every 24 months, your Velocity Points won't expire. Please note that Family Pooling and Family Transfer transactions don’t count as eligible transactions.