Last updated: 20 July 2020

As a valued member of Velocity and a keen traveller like us, we’re committed to keeping you updated throughout these uncertain times of coronavirus and reduced travel.

We understand if you need to make changes to your existing booking or can no longer travel.

 You can find change or refund information below for flights booked on or before 21 April for travel before 30 September 2020, and flights booked on or after 15 May 2020.

Note: Flight redemptions were paused between 22 April and 14 May.


Changes or refunds for Redeption bookings made on or before 21 April for travel before 30 September 2020

Changes and refunds for Redemption bookings made on or after 15th May 2020

Frequently asked questions

We have prepared these FAQ’s to provide you with answers on the common questions you’ve been asking.

Find out more about domestic flight redemptions.


  • A: Although Velocity is owned by the Virgin Australia Group, it is a separate company and it is not in administration.   

    That means Velocity is still operating and you can continue to earn Points with our partners.

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