Last updated: 31 March 2020, 20:05 AEDT

If you have a Velocity Redemption Booking and Virgin Australia or one of Velocity's airline partners has cancelled your flight, you don't need to do anything. Just kick back, we'll be in touch via email soon.

Flight changes and refunds - Velocity Redemption Bookings

Cancel a Velocity Redemption Booking for a flight departing before 30 June 2020

If you are travelling before 30 June 2020 and would like to cancel your Velocity Redemption booking, please use the dedicated cancellation form so we can process your request. We'll waive the cancellation fees.

If you have an Any Seat Booking, we'll provide you with a Travel Credit*. If you have a Reward Seat Booking, your Velocity Points will be returned to your account, and any amount you paid in cash will be refunded to the original form of payment. What's my booking type?

*The Travel Credit will be an amount equal to the original cash value of the fare and can be used for travel dates and destinations available on our network at the time of rebooking. Details on how and where you can use your Travel Credit will be included in your confirmation email.

Change a Velocity Redemption booking

If you have a Reward Seat Booking and you want to change your flights, please contact us at urgent@velocityfrequentflyer.com

In order to help us process your request as quickly as possible, please provide the following information in your email:

  • The date of travel;
  • Your booking reference number;
  • The name or names associated with the booking; and
  • Preferred flight details

Frequently asked questions

We know there’s a lot of uncertainty right now, and we’re sorry that your travel plans might have been impacted. 

We have prepared these FAQ’s to provide you with some answers on some of the questions you’ve been asking.

Reward and Any Seat bookings

Other flight Questions

Points and Status Credits

Virgin Australia bookings

To give you greater peace of mind with your travel plans, we’re providing flexibility on new and existing bookings for travel between 15 March and departing up to 30 June 2020. You can change your flight to a later date and/or to a different destination, without incurring a change fee.

Virgin Australia Updates