Flight changes, cancellations and refunds

We all know COVID-19 is causing unprecedented change and uncertainty in our world, but at Virgin Australia, our guests have always been, and will always be our first priority.

We understand if you can no longer travel and you need to make changes to your existing Velocity booking. Your options will depend on when you booked, when your travel is, if you booked using Velocity Points or directly through Virgin Australia and your type of booking.

If you need to make changes to your existing booking or can no longer travel, you can find change or refund information below.

 

Changes, cancellations or refunds for bookings made using Velocity Points

Changes, cancellations or refunds for bookings paid in full with Virgin Australia


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Flying to 30 destinations

As state travel restrictions begin to ease, Virgin Australia is proud to enable more travellers to return to the skies. Virgin Australia will continue to review its network in line with travel demand and as states as borders reopen. 

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Domestic and short-haul international travel

You can book Reward Seats and Any Seats for travel on most of Virgin Australia’s domestic network, as well as redeem Points for flight upgrades. 

You can also redeem your Points for hotel stays at over 15,000 properties across Australia, and redeem Points for car hire with Europcar.

When international travel restrictions ease, you’ll still be able to book redemption flights with global airline partners and to travel to destinations like New Zealand, Bali and Fiji with Virgin Australia.

Long haul international travel

Whilst Virgin Australia is continuing with the suspension of international flights to Los Angeles and Japan for the foreseeable future, we intend on resuming these when the global travel market recovers. Members with Virgin Australia international redemption bookings to Los Angeles and Japan will be contacted shortly and will be able to rebook domestic travel or receive a refund. When international travel restrictions ease, you’ll still be able to book redemption flights with global airline partners.

You’ll also continue to be able to enjoy Virgin Australia’s award-winning service and Reward Seat availability. If you’re not yet taking to the skies, you can still continue to earn Points with a number of our program partners on the ground.

Domestic Lounges

Virgin Australia’s lounges have re-opened with a reduced service offering. Visitors to the lounge will be able to select from Barista made coffee, light pre-packaged meals, a selection of alcoholic and non-alcoholic beverages and snacks are also on offer. Outside food is not permitted in the Virgin Australia lounge.

Inflight Service

We have simplified our inflight catering to reduce contact between guests and our crew during the COVID-19 pandemic.

Business cabin: Each guest will receive a snack box containing a selection of delicious pre-packaged foods appropriate to the time of day. A range of hot and cold drinks, including beer and wine, are available on all flights.

Economy cabin: A complimentary snack and water will be offered on all flights. The sale of food and beverages onboard has been temporarily paused.

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Status Extension and Rewards

Any airline can match a member's status, but no airline can match our service. Find out how we're rewarding our Status members with Status Extensions and rewards.

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