Important Information

The dedicated cancellation form below will allow you to cancel existing Reward or Any Seat bookings if you booked a flight on or before 21 April 2020 for travel until 30 September 2020 on flights with Virgin Australia or any of Velocity’s partners.
  • Cancellations must be requested prior to flight departure.
  • This will process a full cancellation of your booking for all passengers on the booking.
  • Even if you do not hear from us prior to your departure, your cancellation will still be processed.
  • You will receive your refund within 21 business days. 

What will happen once you submit the form:

  • Once you have successfully completed and submitted the form, you will receive an on-screen confirmation message. 
  • We’ll then process your cancellation within 21 business days.
  • For your Reward Seat and Any Seat Booking, we’ll waive the cancellation fee and your Velocity Points will be returned to your Velocity account. If your booking was a Points + Pay booking, the “pay” portion of your booking will be refunded to the original form of payment. 

Velocity booking cancellation form


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