Flight changes

We’ll waive fees for any changes you make to redemption bookings made on or before 30 April 2021, for travel on or before 31 January 2022. Changes must be made before the date of travel or 31 January 2022 (whichever is earlier).

Flight cancellations

Reward Seat bookings

For bookings made on or before 30 April 2021 and for travel up to 31 January 2022, we’ll waive cancellation fees for cancellations made by the travel date or 31 January 2022 (whichever is earlier).

The Points used for your booking will be refunded to your Velocity Frequent Flyer account. If your booking was a “Points plus Pay” booking, the “Pay” portion of your booking will be refunded to original form of payment. Refunds will be processed within 21 business days.

Any Seat bookings

For bookings made on or before 30 April 2021 and for travel up to 31 January 2022 we’ll waive cancellation fees for Any Seat bookings credited to Travel Bank for cancellations made by the travel date or 31 January 2022 (whichever is earlier).

Where fare rules permit a refund to original form of payment, standard fare rules will apply (including any cancellation fees).

All standard Velocity terms and conditions will apply.

Flight Cancelled by Virgin Australia

If Virgin Australia cancels your flight and a suitable alternative is not available, we’ll refund your Points/cash in full to the original form of payment (except for any booking or credit card fees) regardless of the date of cancellation.

Member initiated flight changes – Velocity Redemption Bookings made on or before 30 April 2021

  Domestic Travel International Short Haul, Trans Tasman & Long Haul Travel
Can I change my flight date?
Changes must be made before 31 January 2022, otherwise a change fee will apply

Currently unavailable
How many times can I change my flight without a incurring change fee? Multiple changes must be made by the travel date or 30 June 2021 (whichever is earlier), otherwise a change fee will apply.

Currently unavailable
Can I change my booking to a new origin and destination?

Fare, taxes and charges may apply, subject to fare and route availability

Currently unavailable
Is there a limit to how far in advance I can book a new flight? Booking can be changed to any date up to 331 days in advance

Member Initiated Flight Cancellations - Velocity Redemption Bookings made on or before 30 April 2021

Fare Type Travel on or before 31 January 2022
 Travel 1 February 2022 onwards
Reward Seat Booking Cancellation fees waived until 31 January 2022 Standard Reward Seat fare rules apply
Any Seat booking

Refund to Travel Bank

  • Cancellation fees waived until 31 January 2022

Refund to original form of payment (where fare rules permit)

  • As per fare rules
 Standard Any Seat fare rules apply

Flights cancelled by Virgin Australia

If your flight is cancelled by Virgin Australia, we’ll be in touch with your options.  

If the options provided are not suitable, we’ll do our best to help you find an alternative flight that is, and we’ll waive the change fees. 

If we can’t provide you with a suitable alternative, we’ll refund your booking and waive the cancellation fee. The Points paid for your booking will be refunded to your Velocity Frequent Flyer account. If your booking was a “Points plus Pay” booking, the “Pay” portion of your booking will be refunded to original form of payment.

Refunds will be processed within 21 business days.

How to Change or Cancel your Velocity Redemption Booking 

Change or Cancel a Reward Seat Booking

Reward Seats

To change or cancel your Reward Seat booking please call our Membership Contact Centre between 9am and 5pm AEDT Monday to Friday.

Alternatively, if you are travelling within 48hrs and need assistance outside our office hours, you can email us at urgent@velocityfrequentflyer.com. To help us process your request as quickly as possible, please include the following information:

  • The date of travel;
  • Your booking reference number;
  • The name or names associated with the booking;
  • For flight changes, your preferred flight details.

Changes

We’ll waive fees for any changes you make to redemption bookings made on or before 30 April 2021, for travel on or before 31 January 2022. Changes must be made before the date of travel or 31 January 2022 (whichever is earlier).

If you want to change your booking to an origin or destination which requires more Points (or Points + Pay), you’ll need to take care of any differences in the fares, taxes and charges.

Cancellations

For bookings made on or before 30 April 2021 and for travel up to 31 January 2022, we’ll waive cancellation fees. Changes to your booking must be made before the date of travel or before 31 January 2022 (whichever is earlier).

The Points used for your booking will be refunded to your Velocity Frequent Flyer account. If your booking was a “Points plus Pay” booking, the “Pay” portion of your booking will be refunded to original form of payment. Refunds will be processed within 21 business days.

Flight Cancelled by Virgin Australia

For all Velocity Redemption Bookings, if Virgin Australia cancels your flight and a suitable alternative is not available, we’ll refund your Points/cash in full to the original form of payment (except for any booking or credit card fees) regardless of the date of cancellation.

Change or Cancel an Any Seat Booking

Any Seats

Any Seat bookings can be changed or cancelled online if paid by 100% points, if multiple forms of payment were used please call our Membership Contact Centre between 9am and 5pm AEDT Monday to Friday.

Alternatively, if you are travelling within 48hrs and need assistance outside our office hours, you can email us at urgent@velocityfrequentflyer.com. To help us process your request as quickly as possible, please include the following information:

  • The date of travel;
  • Your booking reference number;
  • The name or names associated with the booking.

Changes

We’ll waive fees for any changes you make to Any Seat bookings made on or before 30 April 2021, for travel on or before 31 January 2022. Changes must be made before the date of travel or 31 January 2022 (whichever is earlier).

If you would like to change your flight to a different origin or destination, please contact our Membership Contact Centre between 9am and 5pm AEDT Monday to Friday.

Whilst no change fee applies, you’ll need to take care of any differences in the fare if you want to go to another destination or travel in a different fare class.

Cancellations

For bookings made on or before 30 April 2021 and for travel up to 31 January 2022 , we’ll waive cancellation fees for Any Seat bookings credited to Travel Bank.

Where fare rules permit a refund to original form of payment, standard fare rules will apply (including any cancellation penalties).

Changes to your booking must be made before the date of travel or before 31 January 2022 (whichever is earlier).

Flight Cancelled by Virgin Australia

For all Velocity Redemption Bookings, if Virgin Australia cancels your flight and a suitable alternative is not available, we’ll refund your Points/cash in full to the original form of payment (except for any booking or credit card fees) regardless of the date of cancellation.

To cancel your Any Seat booking please call our Membership Contact Centre between 9am and 5pm AEDT Monday to Friday.

 

How do I know if I have a Reward Seat or Any Seat booking?

On your itinerary, if it says Economy Reward, Premium Reward or Business Reward you’ve got yourself a Reward Seat.
 
If you used points to pay for any part of your booking and it says anything else, like Getaway, Elevate, Freedom, Premium Economy or Business, then you have an Any Seat booking.

Frequently asked questions

New Redemption bookings made after 15 May 2020

  • A. Reward Seats are available across the Virgin Australia domestic network (excluding Christmas Island and the Cocos Islands), while Any Seats are available across the entire Virgin Australia network (including International Short Haul and Trans Tasman routes).