Economy Reward, Premium Reward or Business Reward fare types are Reward Seats.
If you used points to pay for any part of your booking and your itinerary says anything else, like Getaway, Elevate, Freedom, Premium Economy or Business, then you have an Any Seat booking.
To change or cancel your Reward or Any Seat booking please call our Membership Contact Centre between 9am and 5pm AEST Monday to Friday.
Alternatively, if you are travelling in the next 48 hours and need urgent assistance you can email us at email@example.com. To help us process your request as quickly as possible, please include the following information:
- The date of travel;
- Your booking reference number;
- The name or names associated with the booking; and
- For flight changes, your preferred flight details.
If you cancel your Reward Seat booking for travel up to 30 April 2022, we’ll waive cancellation fees. Changes to your booking must be made before the date of travel or before 28 February 2022 (whichever is earlier).
The Points used for your booking will be refunded to your Velocity Frequent Flyer account. If your booking was paid in part by credit card, this portion of your booking will be refunded to original form of payment. Refunds will be processed within 21 business days. Refund amount excludes booking and credit card fees.
If you cancel an Any Seat booking for travel up to 30 April 2022, we’ll waive cancellation fees for Any Seat bookings credited to Travel Bank.
Where fare rules permit a refund to original form of payment, standard fare rules will apply (including any cancellation penalties). Refund or credit amount excludes booking and credit card fees.
Changes to your booking must be made before the date of travel or before 30 April 2022 (whichever is earlier).