Flight changes
We’ll waive fees for any changes you make to redemption bookings made on or before 30 April 2021, for travel on or before 31 January 2022. Changes must be made before the date of travel or 31 January 2022 (whichever is earlier).
Flight cancellations
Reward Seat bookings
For bookings made on or before 30 April 2021 and for travel up to 31 January 2022, we’ll waive cancellation fees for cancellations made by the travel date or 31 January 2022 (whichever is earlier).
The Points used for your booking will be refunded to your Velocity Frequent Flyer account. If your booking was a “Points plus Pay” booking, the “Pay” portion of your booking will be refunded to original form of payment. Refunds will be processed within 21 business days.
Any Seat bookings
For bookings made on or before 30 April 2021 and for travel up to 31 January 2022 we’ll waive cancellation fees for Any Seat bookings credited to Travel Bank for cancellations made by the travel date or 31 January 2022 (whichever is earlier).
Where fare rules permit a refund to original form of payment, standard fare rules will apply (including any cancellation fees).
All standard Velocity terms and conditions will apply.
Flight Cancelled by Virgin Australia
If Virgin Australia cancels your flight and a suitable alternative is not available, we’ll refund your Points/cash in full to the original form of payment (except for any booking or credit card fees) regardless of the date of cancellation.
Domestic Travel | International Short Haul, Trans Tasman & Long Haul Travel | |
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Can I change my flight date? | ![]() Changes must be made before 31 January 2022, otherwise a change fee will apply |
Currently unavailable |
How many times can I change my flight without a incurring change fee? | Multiple changes must be made by the travel date or 30 June 2021 (whichever is earlier), otherwise a change fee will apply. |
Currently unavailable |
Can I change my booking to a new origin and destination? |
![]() Fare, taxes and charges may apply, subject to fare and route availability |
Currently unavailable |
Is there a limit to how far in advance I can book a new flight? | Booking can be changed to any date up to 331 days in advance |
Fare Type | Travel on or before 31 January 2022 |
Travel 1 February 2022 onwards |
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Reward Seat Booking | Cancellation fees waived until 31 January 2022 | Standard Reward Seat fare rules apply |
Any Seat booking | Refund to Travel Bank
Refund to original form of payment (where fare rules permit)
|
Standard Any Seat fare rules apply |
Change or Cancel a Reward Seat Booking
Reward Seats
To change or cancel your Reward Seat booking please call our Membership Contact Centre between 9am and 5pm AEDT Monday to Friday.
Alternatively, if you are travelling within 48hrs and need assistance outside our office hours, you can email us at urgent@velocityfrequentflyer.com. To help us process your request as quickly as possible, please include the following information:
Changes
We’ll waive fees for any changes you make to redemption bookings made on or before 30 April 2021, for travel on or before 31 January 2022. Changes must be made before the date of travel or 31 January 2022 (whichever is earlier).
If you want to change your booking to an origin or destination which requires more Points (or Points + Pay), you’ll need to take care of any differences in the fares, taxes and charges.
Cancellations
For bookings made on or before 30 April 2021 and for travel up to 31 January 2022, we’ll waive cancellation fees. Changes to your booking must be made before the date of travel or before 31 January 2022 (whichever is earlier).
The Points used for your booking will be refunded to your Velocity Frequent Flyer account. If your booking was a “Points plus Pay” booking, the “Pay” portion of your booking will be refunded to original form of payment. Refunds will be processed within 21 business days.
Flight Cancelled by Virgin Australia
For all Velocity Redemption Bookings, if Virgin Australia cancels your flight and a suitable alternative is not available, we’ll refund your Points/cash in full to the original form of payment (except for any booking or credit card fees) regardless of the date of cancellation.
Change or Cancel an Any Seat Booking
Any Seats
Any Seat bookings can be changed or cancelled online if paid by 100% points, if multiple forms of payment were used please call our Membership Contact Centre between 9am and 5pm AEDT Monday to Friday.
Alternatively, if you are travelling within 48hrs and need assistance outside our office hours, you can email us at urgent@velocityfrequentflyer.com. To help us process your request as quickly as possible, please include the following information:
Changes
We’ll waive fees for any changes you make to Any Seat bookings made on or before 30 April 2021, for travel on or before 31 January 2022. Changes must be made before the date of travel or 31 January 2022 (whichever is earlier).
If you would like to change your flight to a different origin or destination, please contact our Membership Contact Centre between 9am and 5pm AEDT Monday to Friday.
Whilst no change fee applies, you’ll need to take care of any differences in the fare if you want to go to another destination or travel in a different fare class.
Cancellations
For bookings made on or before 30 April 2021 and for travel up to 31 January 2022 , we’ll waive cancellation fees for Any Seat bookings credited to Travel Bank.
Where fare rules permit a refund to original form of payment, standard fare rules will apply (including any cancellation penalties).
Changes to your booking must be made before the date of travel or before 31 January 2022 (whichever is earlier).
Flight Cancelled by Virgin Australia
For all Velocity Redemption Bookings, if Virgin Australia cancels your flight and a suitable alternative is not available, we’ll refund your Points/cash in full to the original form of payment (except for any booking or credit card fees) regardless of the date of cancellation.
To cancel your Any Seat booking please call our Membership Contact Centre between 9am and 5pm AEDT Monday to Friday.