More time to enjoy your status rewards
Our pledge to members
In late 2020, we raised the stakes with even more rewards and benefits for our Gold and Platinum Status members. We also offered access to our Discover Gold Status trial for eligible frequent flyer members of oneworld© partner airlines, Emirates and Air New Zealand to fast track to Velocity elite membership.
With the travel situation continuing to change, we wanted to give you more time to enjoy Virgin Australia’s award-winning service. We’ve made it even easier to secure your tier membership extension and given more time to enjoy your Economy X seating benefit or your Business class upgrade benefit. We have also added an extra 2 months* to the Discover Gold membership.
Quick links
Status Rewards for our existing Gold and Platinum Status members start when you book one eligible flight with us before the 28th of March 2021
Unlock Status Rewards the more you fly
Gold
Platinum
Simply book 1 eligible flight* by 28 March 2021.
Your Status locked in until 31 March 2022. Exclusions apply. See Terms and Conditions.
Fly 2 eligible flights* by 30 May 2021 and enjoy 5,000 bonus Velocity Points to redeem on whatever you like.
Available for Gold or Platinum Velocity Frequent Flyer members.
Fly 3 eligible flights* by 30 May 2021.
Once you complete these 3 flights you will receive unlimited access to Economy X seating, until by 30 May 2021. Up to 9 people included in the booking will be able to enjoy Economy X seating too.
Available for Gold Velocity Frequent Flyer members. Economy X upgrades are subject to availability, see Terms and Conditions.
Fly 3 eligible flights* by 30 May 2021.
Once you complete these 3 flights you can then use your complimentary Business Class upgrades on any Virgin Australia Economy fare (even Getaway!) until 30 May 2021.
Available for Platinum Velocity Frequent Flyer members. Upgrades are subject to availability, see Terms and Conditions.
You must have added your Velocity number to your booking to be considered for these Status Rewards. You could be eligible for all 3 Status Rewards, but in some instances, you may only be eligible for one or two.
An Eligible Flight is a Virgin Australia marketed and operated flight with a “VA” flight number that you have flown during the Flying Period (we assess this on an individual member basis) and that is not a Reward Seat. Codeshare services marketed or operated by partner airlines are not eligible for this offer.
Discover Velocity Gold
With the travel situation continuing to change, we realise that 3 months may not be enough time for you to reach your travel goals and enjoy your Discover Gold membership. So that you can enjoy Virgin Australia’s award-winning service we’ve added an extra 2 months* to your Discover Gold membership.
Enjoy access to these benefits
during your trial
Enjoy Priority Check-in, Priority Boarding and Priority Baggage
Enjoy access to the Virgin Australia Lounges for you and your guests
Enjoy additional baggage allowances
Request to Fly Ahead to get home sooner
FAQs
With offers this good, we know that there is a lot to take in. So we've compiled some handy FAQs that should clear things up.
Status Reward FAQs
A: To be eligible for the Status extension, you must have a Review Date between 1 January 2021 and 31 December 2021 inclusive. To maintain again, you must have booked an eligible flight between 12:01AM AEST 7 December 2020 and 11:59PM AEST 28 March 2021. Eligibility criteria and exclusions apply. See the Status extension Terms and Conditions.
A: An Eligible Flight is a Virgin Australia marketed and operated flight with a “VA” flight number that you have flown during the Flying Period (we assess this on an individual member basis) and that is not a Reward Seat. Codeshare services marketed or operated by partner airlines are not eligible for this offer. You must have added your Velocity number to your booking to be considered for these Status Rewards.
A: We’ll assess your eligibility between 28 March 2021 and 31 March 2021, and if you’re eligible, you’ll receive a new Review Date of 31 March 2022. You will notice that these changes will be updated in your My Velocity account on the Velocity Frequent Flyer website and in the Velocity Frequent Flyer app.
A: All flights are included except for Reward Seat bookings. You can pay however you choose.
A: Your eligibility for and access to each of the Status Rewards varies depending on whether you book 1 Eligible flight by 28 March 2021 or fly 2 or 3 Eligible Flights with Virgin Australia between 12:01AM AEST 7 December 2020 and 11:59PM AEST 28 March 2021.
A: Any Points or Points and Status Credits transferred to a beneficiary account member from contributing account members as part of an eligible Family Pool will continue to be transferred in accordance with that Family Pooling arrangement. However, the individual member will need to fly in order to be eligible for these Status Rewards.
A: If you are/ were eligible for the Status gift and extension announced in March 2020, you might be eligible again to enjoy our Status Rewards. However, if you have a Review Date outside of 1 January 2021 and 31 December 2021, you will not be eligible to participate in the second Status extension.
See more on the Status Rewards Terms and Conditions
See more on the Status Extension announced in March 2020
A: If your Review Date occurs prior to 28 March 2021 you might experience a downgrade. In this instance, we’ll assess your eligibility between 28 March 2021 and 31 March 2021 and reinstate you to the previous Status level you held at 7 December 2020.
A: If your Status is upgraded during the Flying Period because of your eligible Status activity, you won’t be eligible for the Status extension. However, if you’ve taken 2 Eligible Flights, you’ll be eligible to receive the 5,000 bonus Points offer. Similarly, if you take 3 eligible flights, you’ll be eligible for the Gold and/or Platinum benefits.
A: If you're eligible for the Status extension, once we have applied the extension, you will see your new Status expiry date on your My Velocity Card in the Velocity Frequent Flyer app. To view it in the Velocity Frequent Flyer app, click on the card icon which appears on the top right hand side of the home screen.
A: Yes. Velocity Frequent Flyer physical Gold and Platinum membership cards can be requested through your My Velocity account.
A: It depends. If your flight is booked between 7 December 2020 and 28 March 2021 for travel up until 22 February 2022, and you have met all other eligibility requirements, then you may be eligible to maintain your Gold membership or Platinum membership until 31 March 2022. We’ll assess your eligibility between 28 March and 31 March 2021, so keep an eye out on your Velocity account or Velocity Frequent Flyer app.
A: If you flew an Eligible Flight prior to the announcement of the changes to the Status Rewards program, and you have met all other eligibility requirements, then you may be eligible to maintain Gold membership or Platinum membership until 31 March 2022. We’ll assess your eligibility between 28 March 2021 and 31 March 2021, so keep an eye out on your Velocity account or Velocity Frequent Flyer app.
Discover Gold FAQs
A: If you earn 80 Status Credits and fly at least one Eligible Sector during your 5 month Discover Gold trial, you’ll be eligible for these 2 benefits
you can maintain full Gold Status for 12 months.
We’ll assess your eligibility at the end of your 5 month Discover Gold trial, and if you’re eligible, we’ll notify you and you’ll receive 12 months of full Gold status.
If you aren’t eligible for this benefit, your Status level will be assessed in accordance with the Velocity membership Terms and Conditions. To see more on the benefits of Gold visit our Status webpage.
you can nominate a family member or friend, who is a Velocity member, to receive Companion Gold Status membership for 12 months.
You need to nominate the person who’ll receive your Companion Gold membership benefit within 5 months of starting your full Gold status membership Benefit Period (as assessed in accordance with these Discover Gold Terms and Conditions).
A: In addition to all the benefits associated with our Gold membership, were also awarding members a Companion Gold membership so that you can enjoy the benefits of Gold with a family member or friend for 12 months. To see more on the benefits of Gold visit our Status webpage.
A: If you earn 80 Status Credits and fly at least one Eligible Sector during your 5 month Discover Gold trial, you’ll be eligible for full Gold Status. We’ll assess your eligibility at the end of your 5 month Discover Gold trial, and if you’re eligible, we’ll notify you and you’ll receive 12 months of full Gold status. We’ll check your eligibility automatically at the end of your Discover Gold Status trial and let you know.
A: You will be downgraded to Velocity Silver membership. To see more on the benefits of Silver visit our Status webpage.
A: We have already awarded eligible Velocity members with two months of trialling Gold Status, and now we are extending that for another two months. This means you will be assessed after a total of five months from when your Gold Status trial commenced. After this time, we will review whether you have hit the eligible requirements to maintain a full Gold membership and upgrade you then.
A: You will notice that your benefit period will be updated in my Velocity account on the My Velocity website and in the Velocity Frequent Flyer app. This will reflect a five-month benefit period from when you nominated your start date to the Discover Gold program.
A: Status Credits expire every 365 days. Therefore, if you earned Status Credits and Eligible Sectors towards your Discover Gold membership, they should not expire before your review date.
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These Status Rewards Terms and Conditions have been updated as at 4 March 2021 to change the eligibility requirement of the Status extension and to extend the eligibility period for the Points bonus and Gold and Platinum benefits.
We had previously rewarded existing eligible Gold and Platinum Velocity members (you) with a Status extension, Points bonus and Gold and Platinum benefits (Status Rewards) in accordance with these offer Terms. We have now provided you with more possibilities to access these Status Rewards, by only requiring you to book an Eligible Flight by 28 March 2021 to be able to access the Status extension, and by extending the eligibility date for the Points bonus and the Gold and Platinum benefits to 30 May 2021.
Your eligibility for and access to each of these Status Rewards varies depending on the Status Reward, as set out below. You must have added your Velocity number to your booking to be considered for these Status Rewards. You could be eligible for all 3 Status Rewards, but in some instances, you may only be eligible for one or two.
For the purpose of the Status Rewards below, an Eligible Flight is a Virgin Australia marketed and operated flight with a “VA” flight number that you have booked or flown during the relevant periods set out below (we assess this on an individual member basis) and that is not a Reward Seat. Codeshare services marketed or operated by partner airlines are not eligible for this offer.
In addition to the above, the following conditions apply:
1. Status extension
Gold and Platinum Velocity Members will be eligible for the Status extension when you book an Eligible Flight between 12:01AM AEST 7 December 2020 and 11:59PM AEST 28 March 2021 (Booking Period) for travel up until 22 February 2022 (Travel Period), and you meet the below conditions.
At the end of the Booking Period, we’ll assess your eligibility, and if you’re eligible, you’ll receive a new Review Date of 31 March 2022.
Your membership Review Date (being the last day of your Benefit Period) must fall between 1 January 2021 and 31 December 2021. If your Review Date occurs prior to 28 March 2021, you might experience a downgrade. In this instance, we’ll assess your eligibility between 28 March 2021 and 31 March 2021 and reinstate you to the previous Status level you held at 7 December 2020. Your new Review Date will be 31 March 2022. If your Review Date occurs after 28 March 2021, we’ll assess your eligibility between 28 March 2021 and 31 March 2021 and extend your Review Date until 31 March 2022.
You won’t be eligible for the Status extension if you:
are a Pilot Gold or VIP Velocity member;
have a Review Date in 2022
have a Review Date in 2021, were eligible for the first Status extension announced in March 2020 and have not yet had your extra year of Status applied to your Velocity membership
upgraded your Status between 1 April 2020 and 31 March 2021
were awarded an individual discretionary Status extension by Velocity
Eligible members for the Status extension are still able to maintain or upgrade their Status to the next Status level in accordance with the Velocity membership Terms and Conditions. Find out more about how to maintain or upgrade your Status level. This offer is not transferable. Any Status Credits and Eligible Sectors earned in a member’s account are subject to expiry after 12 months from earn.
2. Points bonus
Gold and Platinum Velocity members will be eligible for a once off 5,000 bonus Points (Points bonus) when you take 2 Eligible Flights between 12:01AM AEST 7 December 2020 and 11:59PM AEST 30 May 2021. If you are eligible, the Points bonus will be awarded to your Velocity account by 1 June 2021.
3. Gold and Platinum benefit
Gold and Platinum Velocity members who take 3 or more Eligible Flights between 12:01AM AEST 7 December 2020 and 11:59PM AEST 30 May 2021 are eligible to receive the following benefit based on their Status level:
Gold members: Will receive unlimited access to Economy X seating, where space is available, for travel until 30 May 2021. Up to 9 people included in the eligible Gold member’s booking will be able to enjoy Economy X seating.
Platinum members: Can use their current Complimentary Business Class Upgrade benefits (4 issued per membership year) on any eligible Virgin Australia Economy class ticket (normally Complimentary upgrades are only applicable on Economy Freedom fare tickets). This benefit will be available for Platinum members for travel until 30 May 2021 and is subject to clause 9.2 of the Velocity Membership Terms and Conditions.
After the Flying Period, both the Economy X member benefit and Complimentary Platinum benefit will return to the standard offering in accordance with the Velocity Membership Terms and Conditions.
These Discover Gold Terms and Conditions have been updated as at 4 March 2021 to include a two-month extension to Velocity members’ benefit period.
Discover Gold Terms and Conditions
Velocity (we) had offered eligible Velocity Frequent Flyer members (you) the ability to trial Gold Status for three months (Discover Gold, when you demonstrated your Eligible Frequent Flyer Membership with an Eligible Airline between 12:01AM AEST 7 December 2020 and 11:59PM AEST 4 January 2021. We have now extended the trial period for the Discover Gold to five months.
Eligible Airlines and the corresponding Eligible Frequent Flyer Membership include:
Eligible Airline | Eligible Frequent Flyer Membership |
---|---|
Qantas Frequent Flyer |
Gold Platinum Platinum One |
Air New Zealand | Airpoints Gold Airpoints Elite |
American Airlines | AAdvantage Executive Platinum AAdvantage Platinum Pro AAdvantage Platinum |
British Airways |
Executive Club Gold Executive Club Silver |
Cathay Pacific |
Marco Polo Club Diamond Marco Polo Club Gold |
Emirates | Skywards Gold Skywards Platinum |
Fiji Airways | Tabua Club Plus |
Finnair |
Plus Platinum Plus Gold |
Iberia |
Plus Infinita Prime Plus Infinita Singular Plus Platinum Iberia Plus Gold |
Japan Airlines | JMB Diamond JGC Premier JMB Sapphire |
Malaysia Airlines | Enrich Platinum Enrich Gold |
Qatar Airways | Privilege Club Platinum Privilege Club Gold |
Royal Air Maroc | Safar Flyer Platinum Safar Flyer Gold |
Royal Jordanian | Platinum HAWK Gold SPARROW |
S7 Airlines | Priority Platinum Priority Gold |
SriLankan Airlines | FlySmiLes Platinum FlySmiLes Gold |
To be considered for Discover Gold, you must complete the expression of interest form, and provide the information we require, to evidence your Eligible Frequent Flyer Membership. We require a colour copy of the loyalty side of your Eligible Frequent Flyer Membership card to review your application for Discover Gold. You’ll need to log in to your Velocity account to complete the expression of interest form.
If we approve your application, we’ll notify you and your 5 month Discover Gold trial will start on your nominated Discover Gold start date. Your nominated Discover Gold start date needs to be provided to us at least 7 days before that requested start date and it must be no later than 11 January 2021. Once your start date is nominated, it can't be changed. We offer this benefit in our discretion and we don’t guarantee that you’ll be offered it.
During your Discover Gold Status trial:
you’ll receive some member benefits connected with Gold Status;
benefits you won’t receive include: Gold member baggage tag, a physical membership card, complimentary partner memberships, guaranteed economy Reward Seat, membership pause for parental leave;
you’ll continue to earn Status Credits, Points and Eligible Sectors in the same way as other members; and
your Status Credits balance will reflect the number of Status Credits, Points and Eligible Sectors you’ve earned since receiving this Discover Gold trial.
If you earn 80 Status Credits and fly at least one Eligible Sector during your 5 month Discover Gold trial, you’ll be eligible for these 2 benefits:
you can maintain full Gold Status for 12 months.
We’ll assess your eligibility at the end of your 5 month Discover Gold trial, and if you’re eligible, we’ll notify you and you’ll receive 12 months of full Gold status.
If you aren’t eligible for this benefit, your Status level will be assessed in accordance with the Velocity membership Terms and Conditions.
you can nominate a family member or friend, who is a Velocity member, to receive Companion Gold Status membership for 12 months.
You need to nominate the person who’ll receive your Companion Gold membership benefit within 3 months of starting your full Gold Status Benefit Period (as assessed in accordance with these offer Terms). Companion Gold membership is valid for 12 months from the date of the relevant upgrade. On expiry of the 12 month period, the nominated member’s Status level will be assessed in accordance with the Velocity membership Terms and Conditions. Companion Gold members are able to enjoy all membership benefits connected with Gold Status, in accordance with the Velocity membership Terms and Conditions.
Eligible members for the Companion Gold membership benefit offered in accordance with these offer Terms are still able to maintain or upgrade their Status to the next Status level in accordance with the Velocity membership Terms and Conditions.
Find out more about how to maintain or upgrade your Status level. This offer is not transferable. Any Status Credits and Eligible Sectors earned in a member’s Velocity account are subject to expiry after 12 months from earn.
Velocity Frequent Flyer is collecting your personal information to operate the Discover Gold Status trial. If you don’t provide your personal information, you won’t be able to participate in the Discover Gold Status trial. By submitting the expression of interest form, you agree that we can contact you in relation to your application, which may include asking you for further information so we can assess your application or to provide you with more information about the Discover Gold Status trial.
Once collected, your personal information will form part of your Member Data (which is defined in our Privacy Policy) and will be used and disclosed as outlined in the Privacy Policy. Our Privacy Policy also contains details about how we will handle your personal information, our likely overseas disclosures and how you can access or correct your personal information or make a privacy complaint.