A: To be eligible for the Status Extension, you must have booked an eligible flight by 11:59PM AEST 28 March 2021 for travel from 12:01AM AEST  7 December 2020. Eligibility criteria and exclusions apply. See the Status extension Terms and Conditions.

A: An Eligible Flight is a Virgin Australia marketed and operated flight with a “VA” flight number that you have booked  by 28 March 2021 for travel from 7 December 2020 (we assess this on an individual member basis) and includes Reward Seat bookings. Codeshare services marketed or operated by partner airlines are not eligible for this offer.

A: We’ll assess your eligibility between 28 Mach 2021 and 31 March 2021, and if you’re eligible, you’ll receive an 18 month extension, from 1 April 2021. This will be applied in two stages. Initially, you will receive a new Review Date of 31 March 2022 with a further extension of 6 months applied to your account later this year to update your Review Date to 30 September 2022. We’ll let you know when this happens. You will notice that these changes will be updated in your My Velocity account on the Velocity Frequent Flyer website and in the Velocity Frequent Flyer app. 

A: All Virgin Australia marketed and operated flights are included, including Reward Seat and bookings. You can pay however you choose.

A: Your eligibility for and access to each of the Status Rewards varies depending on whether you book 1 Eligible flight by 28 March 2021 for travel from 7 December 2020 or fly 2 or 3 Eligible Flights with Virgin Australia between 12:01AM AEST 7 December 2020 and 11:59PM AEST 30 May 2021.  

A: Any Points or Points and Status Credits transferred to a beneficiary account member from contributing account members as part of an eligible Family Pool will continue to be transferred in accordance with  that Family Pooling arrangement. However, the individual member will need to fly in order to be eligible for these Status Rewards.

A: If you are/ were eligible for the Status gift and extension announced in March 2020, you might be eligible again to enjoy our Status Rewards. 

See more on the Status Rewards Terms and Conditions

See more on the Status Extension announced in March 2020

A: If your Review Date occurs prior to 28 March 2021 you might experience a downgrade. In this instance, we’ll assess your eligibility between 28 March 2021 and 31 March 2021 and reinstate you to the previous Status level you held at 7 December 2020.

A: If your Status is upgraded during the Flying Period because of your eligible Status activity, you won’t be eligible for the Status extension. However, if you’ve taken 2 Eligible Flights, you’ll be eligible to receive the 5,000 bonus Points offer. Similarly, if you take 3 eligible flights, you’ll be eligible for the Gold and/or Platinum benefits.

A: If you're eligible for the Status extension, once we have applied the extension, you will see your new Status expiry date on your My Velocity Card in the Velocity Frequent Flyer app.  To view it in the Velocity Frequent Flyer app, click on the card icon which appears on the top right hand side of the home screen. 

A: Yes. Velocity Frequent Flyer physical Gold and Platinum membership cards can be requested through your My Velocity account. 

A: If you earn 80 Status Credits and fly at least one Eligible Sector during your 5 month Discover Gold trial, you’ll be eligible for these 2 benefits 

• you can maintain full Gold Status for 12 months. 

We’ll assess your eligibility at the end of your 5 month Discover Gold trial, and if you’re eligible, we’ll notify you and you’ll receive 12 months of full Gold status. 

If you aren’t eligible for this benefit, your Status level will be assessed in accordance with the Velocity membership Terms and Conditions.  To see more on the benefits of Gold visit our Status webpage.

• you can nominate a family member or friend, who is a Velocity member, to receive Companion Gold Status membership for 12 months.

You need to nominate the person who’ll receive your Companion Gold membership benefit within 5 months of starting your full Gold status membership Benefit Period (as assessed in accordance with these Discover Gold Terms and Conditions).

A: In addition to all the benefits associated with our Gold membership, were also awarding members a Companion Gold membership so that you can enjoy the benefits of Gold with a family member or friend for 12 months. To see more on the benefits of Gold visit our Status webpage.

A: If you earn 80 Status Credits and fly at least one Eligible Sector during your 5 month Discover Gold trial, you’ll be eligible for full Gold Status. We’ll assess your eligibility at the end of your 5 month Discover Gold trial, and if you’re eligible, we’ll notify you and you’ll receive 12 months of full Gold status. We’ll check your eligibility automatically at the end of your Discover Gold Status trial and let you know.

A: You will be downgraded to Velocity Silver membership. To see more on the benefits of Silver visit our Status webpage.

A: We have already awarded eligible Velocity members with two months of trialling Gold Status, and now we are extending that for another two months. This means you will be assessed after a total of five months from when your Gold Status trial commenced. After this time, we will review whether you have hit the eligible requirements to maintain a full Gold membership and upgrade you then. 

A: You will notice that your benefit period will be updated in my Velocity account on the My Velocity website and in the Velocity Frequent Flyer app. This will reflect a five-month benefit period from when you nominated your start date to the Discover Gold program. 

A: Status Credits expire every 365 days. Therefore, if you earned Status Credits and Eligible Sectors towards your Discover Gold membership, they should not expire before your review date.