Our pledge to members

In late 2020, we raised the stakes with even more rewards and benefits for our Gold and Platinum Status members. We also offered access to our Discover Gold Status trial for eligible frequent flyer members of oneworld© partner airlines, Emirates and Air New Zealand to fast track to Velocity elite membership. We’ve now made it even easier to secure your tier membership extension and added an extra 2 months* to the Discover Gold membership.

The more you fly, the better it gets

Our Status Extensions at a glance. 

Extensions & Eligibility

Silver

Gold

Platinum

    • Eligible Platinum, Gold and Silver Velocity Members will now have their status locked in until 30 September 2021.

      Eligible members have been awarded the Status extension on 30 April 2021.

      Exclusions apply. See Terms and Conditions~.

    • Eligible Gold and Platinum Velocity Members who booked an eligible flight^ with us by 28 March 2021 will now have their status locked in for up to 18 months.

      Eligible members have been awarded the Status extension on 31 March 2021

      Exclusions apply. See Terms and Conditions*.

^For Status Extension until 30 September 2022 an Eligible Flight is a Virgin Australia marketed and booked by 28 March 2021 for travel from 7 December 2020 (we assess this on an individual member basis) and include Reward Seat bookings. Codeshare services marketed or operated by partner airlines are not eligible for this offer.

You must have added your Velocity number to your booking to be considered for these Status Extensions.


FAQs

With offers this good, we know that there is a lot to take in. So we've compiled some handy FAQs that should clear things up.

Status Reward FAQs

  • Eligible~ Velocity Silver members

    Silver

    My current Status:

    All eligible~ Silver members have been extended until 30 September 2021 

    How do I retain my Status?

    At the end of the review period (30 September 2021) we will assess the previous 12 months.

    During that time you’ll need to earn:

    - Earn 200 Status Credits
    - Fly 2 Eligible Sectors

     Status Credits and Eligible Sectors earned prior to 30 September 2020 will not count towards your Status review. 

    Your Lounge Benefits:

    Eligible Silver members were provided with one additional lounge pass and this is in addition to any of your existing lounge passes, which have a validity of 12 months. 

    What will I see in My Velocity account?

    When you log into your Velocity account you will see “Extension – Silver”

    Eligible~ Gold and Platinum members whom did not book or have flown an eligible flight by 21 March 2021 for travel from 7 December 2020.

    Gold Platinum

    My current Status:

    Eligible~ Gold members have been extended until 30 September 2021

    How do I retain my Status?

    Members have until 30 September 2021 to reach the criteria to maintain Gold.

    You’ll need to:

    - Earn 400 Status Credits
    - Fly 4 Eligible Sectors

    At the end of the Benefit Period (30 September 2021) we will assess the previous 12 months.

    Status Credits and Eligible Sectors earned prior to 30 September 2020 will not count towards your Status review.

    Gold Members:

    You have been provided with an additional four Guaranteed Economy Reward Seats.

    What will I see in My Velocity account?

    When you log into your Velocity account you will see “Extension – Gold”

    My current Status:

    Eligible~ Platinum members have been extended until 30 September 2021

    How do I retain my Status?

    Members have until 30 September 2021 to reach the criteria to maintain Platinum.

    You’ll need to:

    - Earn 800 Status Credits
    - Fly 8 Eligible Sectors

      At the end of the Benefit Period (30 September 2021) we will assess the previous 12 months.

    Status Credits and Eligible Sectors earned prior to 30 September 2020 will not count towards your Status review.

    Platinum Members:

    You have been provided with an additional two complimentary Business Class Upgrades and an additional four Guaranteed Economy Reward Seats.

    What will I see in My Velocity account?

    When you log into your Velocity account you will see “Extension – Platinum”

    Eligible* Gold and Platinum members whom booked or have flown an eligible flight by 21 March 2021 for travel from 7 December 2020.

    Gold Platinum

    My current Status:

    All eligible* Gold members will be extended until 30 September 2022.

    Your extension will be provided in two parts.

    Initially, your Status extension is until 31 March 2022 and you can see this now in your My Velocity account and Velocity App.

    In September 2021, we’ll extend your Status for a further 12 months until 30 September 2022. We’ll let you know once this has been done.

    How do I retain my Status?

    Sit back and relax as we won’t be looking at your Status Credits or Eligible Sectors balance prior to 30 September 2021.

    The Benefit Period for all eligible Gold members is from 30 September 2021 until 30 September 2022 (12 months).

    This means you’ll need to earn:

    - Earn 400 Status Credit s
    - Fly 4 Eligible Sectors

    Gold Members:

    You have been provided with an additional four Guaranteed Economy Reward Seats.

    You will receive another four Guaranteed Economy Reward Seats after 30 September 2021.

    What will I see in My Velocity account?

    When you log into your Velocity account you will see “Gold”

    My current Status:

    All eligible* Platinum members have been extended until 30 September 2022.

    Your extension will be provided in two parts.

    Initially, your Status extension is until 31 March 2022 and you can see this now in your My Velocity account and Velocity App.

    In September 2021, we’ll extend your Status for a further 12 months until 30 September 2022. We’ll let you know once this has been done.

    How do I retain my Status?

    Sit back and relax as we won’t be looking at your Status Credits or Eligible Sectors balance prior to 30 September 2021.

    The Benefit Period for all eligible Platinum members is from 30 September 2021 until 30 September 2022 (12 months).

    This means you’ll need to earn:

    - Earn 800 Status Credits
    - Fly 8 Eligible Sectors

    Platinum Members:

    You have been provided with an additional two complimentary Business Class Upgrades and an additional four Guaranteed Economy Reward Seats.

    You will receive another four complimentary Business Class Upgrades and four Guaranteed Economy Reward Seats after 30 September 2021.

    What will I see in My Velocity account?

    When you log into your Velocity account you will see “Platinum”

Benefits At-A-Glance

Need a refresher on all of the benefits that come as part of your Status membership? Check out our Benefits At-A-Glance to learn more.

Terms and Conditions:

~Status membership extension until 30 September 2021: offer is available to Velocity Frequent Flyer Platinum, Gold and Silver members with a current review date between 29 March 2021 and 29 September 2021 (inclusive). Exclusions apply, including Pilot Gold, Discover Gold, Status Maintain Gold, and Parental Leave Pause memberships. Any individual discretionary Status Extension by Velocity will be excluded. Eligibility will be assessed, and the revised review date of 30 September 2021 will be applied to the member’s account on 30 April 2021. This will be visible via the Velocity app and website and will be notified to you via email. During the extension period, only a digital card will be supplied.
 
Eligible members for the Status Extension are still able to maintain or upgrade their Status to the next Status membership level in accordance with the Velocity membership Terms and ConditionsFind out more about how to maintain or upgrade your Status level. This offer is not transferable. Any Status Credits and Eligible Sectors earned in a member’s account are subject to expiry after 12 months from earn.

*Status membership extension until 30 September 2022: These Status Rewards Terms and Conditions have been updated as at 31 March 2021 to change the eligibility requirement of the Status Extension.

We had previously rewarded existing eligible Gold and Platinum Velocity members (you) with a Status Extension, Points bonus and Gold and Platinum benefits (Status Rewards) in accordance with these offer Terms. We have now provided you with more possibilities to access these Status Rewards, by only requiring you to book an Eligible Flight by 28 March 2021 for travel from 7 December 2020 to be able to access the Status Extension.

Your eligibility for and access to the Status Reward is based on the conditions set out below. You must have added your Velocity number to your booking to be considered for this Status Reward.

For the purpose of the Status Reward below, an Eligible Flight is a Virgin Australia marketed and operated flight with a “VA” flight number that you have booked by 28 March 2021 for travel from 7 December 2020 (we assess this on an individual member basis) including Reward Seat bookings. Codeshare services marketed or operated by partner airlines are not eligible for this offer.

In addition to the above, the following conditions apply:

Status Extension 
Gold and Platinum Velocity Members will be eligible for the Status Extension of up to 18 months when you book an Eligible Flight by 11:59PM AEST 28 March 2021 (Booking Period) for travel from 7 December 2020 (Travel Period), and you meet the below conditions. At the end of the Booking Period, we’ll assess your eligibility, and if you’re eligible, you’ll receive your Status Extension in two parts. Initially, you will receive a new Review Date of 31 March 2022 with a further extension of 6 months applied to your account later this year to update your Review Date to 30 September 2022.

You won’t be eligible for the Status Extension if you:
• are a Pilot Gold, Discover Gold or VIP Velocity member;
• upgraded your Status between 1 April 2020 and 31 March 2021
• were awarded an individual discretionary Status Extension by Velocity
Eligible members for the Status Extension are still able to maintain or upgrade their Status to the next Status level in accordance with the Velocity membership Terms and Conditions. Find out more about how to maintain or upgrade your Status level. This offer is not transferable. Any Status Credits and Eligible Sectors earned in a member’s account are subject to expiry after 12 months from earn.

Velocity membership Terms and Conditions apply.