A refresh on what we announced to our members in March 2020
Status Extension and Preservation
If you were a Platinum, Gold or Silver Status member between 4 March 2020 and 29 March 2020, you received a 12-month extension to your benefit period, starting from your Review Date (your Review Date is the last day of your Benefit Period). E.g. If you had a Benefit Period end date of 25 April 2020 we would have extended it to 25 April 2021.
If you were a Platinum, Gold or Silver Status member and you downgraded between 4 March 2020 and 29 March 2020, you would have had your previous Status reinstated for a further 12 months.
When the extension or preservation is applied you would have / will receive a new set of Silver, Gold or Platinum benefits in accordance with the membership Terms and Conditions
Q: How does this extension now work with the new Status extension announced in December 2020?
A: If you are/ were eligible for the Status gift and extension announced in March 2020, you might be eligible again to enjoy our Status Rewards. However, if you have a review period outside of 1 January 2021 and 31 December 2021, you will not be eligible to participate in the second Status extension.
All Pilot Gold members who downgraded between 4 March 2020 and 29 March 2020, have since been upgraded to a full Gold membership (and can continue to enjoy Gold benefits for a further 12 months).2
All Pilot Gold members on 31 March 2020, who have since been maintained to full Gold membership (can continue to enjoy Gold benefits for a further 12 months).2
Q: I was previously a Pilot Gold Velocity member, can I be a Pilot Gold member again?
A: Yes, if you meet the eligible requirements for the Trial Gold membership you will be able to enjoy Pilot Gold once again.
If you were a Silver, Gold or Platinum member on 29 March 2020, you would have received a Status credit gift in April, May and June 2020. The below table outlines the total amount of Status Credits you were gifted.3