Important information: Please be aware that from 5 August 2020, Tigerair Australia redemption will no longer be available. International flight redemptions are unavailable for the time being.

Guests requiring special assistance:

If you require special assistance, you will need to contact our Membership Contact Centre to make a redemption booking. Further details on special assistance can be accessed via the 'Special Assistance' link above.

Terms and Conditions:

The quoted redemption fares are correct as at 21 August 2019 and are subject to change. Fares are subject to availability, and seats are limited and may not be available at peak times or on all flights. Price is based on a one way economy Reward Seat fare and must be booked on the Velocity website. Taxes, fees and carrier charges are payable in addition to Velocity Points redeemed and are not eligible for Points earn. A Virgin Australia Carrier Charge is payable per sector, per person, view more information here. Price may vary until ticketed. All payments made by debit/credit card are subject to a payment surcharge. Add $40 or 5,200 Points per person for bookings made on the phone. A checked baggage allowance is included in your fare, view Reward Seat Baggage Allowances for details. Name changes are not permitted. Other changes, refunds and cancellation are permitted prior to travel and may incur a fee and any applicable fare difference. *You may also be entitled to a refund under the Australian Consumer Law in certain circumstances. View the Velocity Rewards Seat fare rules for more information. Some flights may be operated by a partner airline. Full terms and conditions at velocityfrequentflyer.com

* Domestic Australia Business Class Reward Seats and UpgradeMe Points Sale:

On sale from 12:01am AEST 8 September 2020 until 11:59pm AEST 24 October 2020 unless sold out prior. Reward Seats and UpgradeMe Seats are subject to availability. For travel from 8 September 2020 until 24 October 2020. 30% discount applies to year round Business Class Reward Seat and UpgradeMe Point levels and cannot be used in conjunction with any other promotion. Discount does not apply to fees and taxes whether paid in Points or cash. Redemption bookings are available for travel from today to our most popular Australian destinations. View destinations and find out more. Due to Covid-19 Virgin Australia lounges are temporarily closed and we are continuing to assess their re-opening as travel restrictions ease. Inflight catering is currently limited to complimentary water and a snack. Complimentary meals and the purchase of additional food and drinks will not be available on board.
Discount is applied automatically at the time of booking. All fares are for instant purchase while Rewards Seats are made available on most flights, availability is limited and may not be available at peak times or on all flights. For operational reasons not all Business Class seats are made available for upgrades, this means that there may still be empty seats on departure. Velocity Points and Status Credits cannot be earned on Reward Seat bookings.
A checked baggage allowance is included in your fare. Add $40 or 5,200 Points for bookings made on the phone. Business Class Reward Seats include Taxes, fees and surcharges and payments made by debit/credit card are subject to a payment surcharge. Taxes, fees and surcharges can be paid with Points and are not eligible for Points earn. Changes and cancellations incur a fee. See Virgin Australia’s domestic Fees page for Business Reward Seats or Velocity Frequent Flyer Terms and Conditions for UpgradeMe. Name changes are not permitted. Itinerary changes made after 24 October 2020 will cause your discount to be lost. A fare difference payment may apply and Velocity membership Terms and Conditions apply.

Check your fare rules for more information. Full terms and conditions at www.virginaustralia.com.