Guests requiring special assistance:

If you require special assistance, you will need to contact our Membership Contact Centre to make a redemption booking. Further details on special assistance can be accessed via the 'Special Assistance' link above.

Terms and Conditions:

The quoted redemption fares are correct as at 21 August 2019 and are subject to change. Fares are subject to availability, and seats are limited and may not be available at peak times or on all flights. Price is based on a one way economy Reward Seat fare and must be booked on the Velocity website. Taxes, fees and carrier charges are payable in addition to Velocity Points redeemed and are not eligible for Points earn. A Virgin Australia Carrier Charge is payable per sector, per person, view more information here. Price may vary until ticketed. All payments made by debit/credit card are subject to a payment surcharge. Add $40 or 5,200 Points per person for bookings made on the phone. A checked baggage allowance is included in your fare, view Reward Seat Baggage Allowances for details. Name changes are not permitted. Other changes, refunds and cancellation are permitted prior to travel and may incur a fee and any applicable fare difference. *You may also be entitled to a refund under the Australian Consumer Law in certain circumstances. View the Velocity Rewards Seat fare rules for more information. Some flights may be operated by a partner airline. Full terms and conditions at velocityfrequentflyer.com

* Domestic Australia Economy Class Reward Seat Sale: On sale from 12:01am AEST 13 October 2020 until 11:59pm AEST 20 October 2020 unless sold out prior. Reward seats are subject to availability. For travel from 13 October 2020 until 08 September 2021.  30% discount applies to year round Economy Class Reward Seat levels and cannot be used in conjunction with any other promotion. Discount does not apply to fees and taxes whether paid in Points or cash. Redemption bookings are available for travel from today across our Australian domestic network (excluding Christmas Island & Cocos Island). View destinations and find out more. Due to Covid-19 Virgin Australia lounges are temporarily closed and we are continuing to assess their re-opening as travel restrictions ease. Inflight catering is currently limited to complimentary water and a snack. Complimentary meals and the purchase of additional food and drinks will not be available on board.

Discount is applied automatically at the time of booking. All fares are for instant purchase while Rewards Seats are made available on most flights, availability is limited and may not be available at peak times or on all flights. Velocity Points and Status Credits cannot be earned on Reward Seat bookings. A checked baggage allowance is included in your fare. Add $40 or 5,200 Points for bookings made on the phone. Payments made by debit/credit card are subject to a payment surcharge. Taxes, fees and surcharges can be paid with Points and are not eligible for Points earn. Changes and cancellations incur a fee. See Virgin Australia’s domestic Fees page for Reward Seats. Name changes are not permitted. Itinerary changes made after 20 October 2020 will cause your discount to be lost. A fare difference payment may apply, reward seat cancellation policy applies and Velocity Membership Terms and Conditions apply.

Check your fare rules for more information. Full terms and conditions at www.virginaustralia.com.