Family Points Pooling

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Get reward ready by pooling your family's Velocity Points or Velocity Points and Status Credits.

  • Create a Family Pool to fast track your way to the next reward
  • Pool up to 6 family members (4 children under the age of 18 and 2 adults 18 years or older, living under the same roof) 
  • Remember you can always add, change or opt out of Family Points Pooling from My Velocity.

I want to pool to

What would you like to pool?

Select whether you'd like to transfer Points or Points and Status Credits.

How to get your pool set up

You'll need your family members to join your family pool.

1

Round up your family. If they're not already a Velocity member, get them to join Velocity Frequent Flyer.

2

Get your family to log in to their My Velocity & nominate to send their Points or Points and Status Credits to you.

3

Any Points or Points and Status Credits they earn after this will be transferred directly to your account.

  • 1.1 All Members are entitled to participate in a Points or Points and Status Credits Family Pooling arrangement consisting of one Beneficiary Account and up to five Contributing Accounts (Family Pool), in which Points or Points and Status Credits may be pooled from Contributing Accounts to the Beneficiary Account.

    1.2 Subject to clauses 14.3 and 14.4, a Family Pool may consist of a maximum of six Members, one of which is the Beneficiary Account.

    1.3 A maximum of two Members of the Family Pool may be 18 years or over in age. If the Beneficiary Account belongs to a Member aged 18 years or over, they can have a maximum of one Contributing Account belonging to a Member aged 18 years or over.

    1.4 A maximum of four Members of the Family Pool may be under 18 years of age. If the Beneficiary Account belongs to a Member aged 17 years or under, they can have a maximum of three Contributing Accounts belonging to Members aged 18 years or under.

    1.5 A maximum of five (5) new Contributing Accounts may be linked to a Beneficiary Account in any Calendar Year.

    1.6 A Contributing Account may be linked to a maximum of two (2) new Beneficiary Accounts in any Calendar Year.

    1.7 Once a Contributing Account has nominated a new Beneficiary Account, there are no restrictions on the number of times that Contributing Account may be added to, or removed from the Beneficiary Account.

    1.8 If a Member of a Family Pool relationship turns 18 years of age and this results in the Family Pool having three Members 18 years or older, that Member will be automatically removed from the pool. If the family prefers to remove a different adult Member from the Family Pool, they may modify the Family Pool prior to the Member turning 18 years of age under in accordance with clause 14.14.

    1.9 The Beneficiary Account and Contributing Accounts must be held by Members of a family living at the same residential address.

    1.10 The Family Pool is for the use of Eligible Family Members only and cannot be used for commercial purposes or by commercial entities.

    1.11 Contributing Accounts must pool all of their Points or Points and Status Credits to the Beneficiary Account.

    1.12 When a Contributing Account is added to a Family Pool, the change will be effective from 00:01 (AEST) on the date the Family Pool is established. All of a Contributing Account’s Points or Points and Status Credits will be pooled to the Beneficiary Account from this date.

    1.13 When a Contributing Accounts is removed from a Family Pool, the change will be effective from 23:59 (AEST) on the date the change is made. The Contributing Account’s Points or Points and Status Credits will no longer be pooled to the Beneficiary Account from this date.

    1.14 Points or Points and Status Credits, which are earned by a Contributing Account by:

    1.14.1 a Points Transfer under clause 12 and/or 13; or

    1.14.2 from Retro Claims, where the Family Pool was in existence at the time of travel, will be automatically transferred to the Beneficiary Account.

    1.15 A Member with a Beneficiary Account may only participate in one Family Pool but is entitled to perform Points Transfers in accordance with clauses 12 and 13.

    1.16 Points and Status Credits allocated to a Membership Account prior to nomination of that Membership Account as a Contributing Account will not be transferred to the Beneficiary Account.

    1.17 Only Points and Status Credits earned from eligible flights and eligible transactions, which are flown or completed after a Family Pool has been created, will be transferred to a Beneficiary Account.

    1.18 VRPL may, at any time and at its discretion, determine that a Family Pool is not compliant with the Terms and Conditions and cancel any part or all of the Family Pool.

    1.19 Members can create, modify or cancel a Family Pool at any time on the My Account section of the Velocity Website, so long as the modified Family Pool remains compliant with this clause. The Beneficiary Account and Contributing Accounts will be notified by email to the email address associated with the Membership Account when any update is made to a Family Pool to which the Beneficiary Account or Contributing Account belongs.

    1.20 Points or Points and Status Credits automatically transferred to a Beneficiary Account cannot be reversed.

  • To swap from Points & Status Credits to just Points, or just Points to Points & Status Credits,
    you need to set up Family Points Pooling again.

    1

    Stop Pooling

    2

    Set up Family Points Pooling again

    3

    Choose what you want to pool

Be the star of your family pool

  • 1.1 All Members are entitled to participate in a Points or Points and Status Credits Family Pooling arrangement consisting of one Beneficiary Account and up to five Contributing Accounts (Family Pool), in which Points or Points and Status Credits may be pooled from Contributing Accounts to the Beneficiary Account.

    1.2 Subject to clauses 14.3 and 14.4, a Family Pool may consist of a maximum of six Members, one of which is the Beneficiary Account.

    1.3 A maximum of two Members of the Family Pool may be 18 years or over in age. If the Beneficiary Account belongs to a Member aged 18 years or over, they can have a maximum of one Contributing Account belonging to a Member aged 18 years or over.

    1.4 A maximum of four Members of the Family Pool may be under 18 years of age. If the Beneficiary Account belongs to a Member aged 17 years or under, they can have a maximum of three Contributing Accounts belonging to Members aged 18 years or under.

    1.5 A maximum of five (5) new Contributing Accounts may be linked to a Beneficiary Account in any Calendar Year.

    1.6 A Contributing Account may be linked to a maximum of two (2) new Beneficiary Accounts in any Calendar Year.

    1.7 Once a Contributing Account has nominated a new Beneficiary Account, there are no restrictions on the number of times that Contributing Account may be added to, or removed from the Beneficiary Account.

    1.8 If a Member of a Family Pool relationship turns 18 years of age and this results in the Family Pool having three Members 18 years or older, that Member will be automatically removed from the pool. If the family prefers to remove a different adult Member from the Family Pool, they may modify the Family Pool prior to the Member turning 18 years of age under in accordance with clause 14.14.

    1.9 The Beneficiary Account and Contributing Accounts must be held by Members of a family living at the same residential address.

    1.10 The Family Pool is for the use of Eligible Family Members only and cannot be used for commercial purposes or by commercial entities.

    1.11 Contributing Accounts must pool all of their Points or Points and Status Credits to the Beneficiary Account.

    1.12 When a Contributing Account is added to a Family Pool, the change will be effective from 00:01 (AEST) on the date the Family Pool is established. All of a Contributing Account’s Points or Points and Status Credits will be pooled to the Beneficiary Account from this date.

    1.13 When a Contributing Accounts is removed from a Family Pool, the change will be effective from 23:59 (AEST) on the date the change is made. The Contributing Account’s Points or Points and Status Credits will no longer be pooled to the Beneficiary Account from this date.

    1.14 Points or Points and Status Credits, which are earned by a Contributing Account by:

    1.14.1 a Points Transfer under clause 12 and/or 13; or

    1.14.2 from Retro Claims, where the Family Pool was in existence at the time of travel, will be automatically transferred to the Beneficiary Account.

    1.15 A Member with a Beneficiary Account may only participate in one Family Pool but is entitled to perform Points Transfers in accordance with clauses 12 and 13.

    1.16 Points and Status Credits allocated to a Membership Account prior to nomination of that Membership Account as a Contributing Account will not be transferred to the Beneficiary Account.

    1.17 Only Points and Status Credits earned from eligible flights and eligible transactions, which are flown or completed after a Family Pool has been created, will be transferred to a Beneficiary Account.

    1.18 VRPL may, at any time and at its discretion, determine that a Family Pool is not compliant with the Terms and Conditions and cancel any part or all of the Family Pool.

    1.19 Members can create, modify or cancel a Family Pool at any time on the My Account section of the Velocity Website, so long as the modified Family Pool remains compliant with this clause. The Beneficiary Account and Contributing Accounts will be notified by email to the email address associated with the Membership Account when any update is made to a Family Pool to which the Beneficiary Account or Contributing Account belongs.

    1.20 Points or Points and Status Credits automatically transferred to a Beneficiary Account cannot be reversed.

Keep on top of your pool

  • Check with your contributors to see if they have any current Points to transfer via Family Points Transfer
  • Contributors can be any age. All eligible Points can be pooled directly to you.
  • Keep your address up to date, as contributors will be removed if their address is different to yours.
  • Ensure there are no more than 2 adults (over the age of 18) and 4 children under the age of 18 in a pool.

Is someone in your pool turning 18?

If you already have 2 adults in your Family Pool and a child turns 18, they will automatically be removed from the Pool.

If you are under 18, and there are already 2 adults in your Family Pool, when you turn 18 the entire Pool will be discontinued.

Please note: We check Family Pools each night to ensure all members are still eligible.

  • 1.1 All Members are entitled to participate in a Points or Points and Status Credits Family Pooling arrangement consisting of one Beneficiary Account and up to five Contributing Accounts (Family Pool), in which Points or Points and Status Credits may be pooled from Contributing Accounts to the Beneficiary Account.

    1.2 Subject to clauses 14.3 and 14.4, a Family Pool may consist of a maximum of six Members, one of which is the Beneficiary Account.

    1.3 A maximum of two Members of the Family Pool may be 18 years or over in age. If the Beneficiary Account belongs to a Member aged 18 years or over, they can have a maximum of one Contributing Account belonging to a Member aged 18 years or over.

    1.4 A maximum of four Members of the Family Pool may be under 18 years of age. If the Beneficiary Account belongs to a Member aged 17 years or under, they can have a maximum of three Contributing Accounts belonging to Members aged 18 years or under.

    1.5 A maximum of five (5) new Contributing Accounts may be linked to a Beneficiary Account in any Calendar Year.

    1.6 A Contributing Account may be linked to a maximum of two (2) new Beneficiary Accounts in any Calendar Year.

    1.7 Once a Contributing Account has nominated a new Beneficiary Account, there are no restrictions on the number of times that Contributing Account may be added to, or removed from the Beneficiary Account.

    1.8 If a Member of a Family Pool relationship turns 18 years of age and this results in the Family Pool having three Members 18 years or older, that Member will be automatically removed from the pool. If the family prefers to remove a different adult Member from the Family Pool, they may modify the Family Pool prior to the Member turning 18 years of age under in accordance with clause 14.14.

    1.9 The Beneficiary Account and Contributing Accounts must be held by Members of a family living at the same residential address.

    1.10 The Family Pool is for the use of Eligible Family Members only and cannot be used for commercial purposes or by commercial entities.

    1.11 Contributing Accounts must pool all of their Points or Points and Status Credits to the Beneficiary Account.

    1.12 When a Contributing Account is added to a Family Pool, the change will be effective from 00:01 (AEST) on the date the Family Pool is established. All of a Contributing Account’s Points or Points and Status Credits will be pooled to the Beneficiary Account from this date.

    1.13 When a Contributing Accounts is removed from a Family Pool, the change will be effective from 23:59 (AEST) on the date the change is made. The Contributing Account’s Points or Points and Status Credits will no longer be pooled to the Beneficiary Account from this date.

    1.14 Points or Points and Status Credits, which are earned by a Contributing Account by:

    1.14.1 a Points Transfer under clause 12 and/or 13; or

    1.14.2 from Retro Claims, where the Family Pool was in existence at the time of travel, will be automatically transferred to the Beneficiary Account.

    1.15 A Member with a Beneficiary Account may only participate in one Family Pool but is entitled to perform Points Transfers in accordance with clauses 12 and 13.

    1.16 Points and Status Credits allocated to a Membership Account prior to nomination of that Membership Account as a Contributing Account will not be transferred to the Beneficiary Account.

    1.17 Only Points and Status Credits earned from eligible flights and eligible transactions, which are flown or completed after a Family Pool has been created, will be transferred to a Beneficiary Account.

    1.18 VRPL may, at any time and at its discretion, determine that a Family Pool is not compliant with the Terms and Conditions and cancel any part or all of the Family Pool.

    1.19 Members can create, modify or cancel a Family Pool at any time on the My Account section of the Velocity Website, so long as the modified Family Pool remains compliant with this clause. The Beneficiary Account and Contributing Accounts will be notified by email to the email address associated with the Membership Account when any update is made to a Family Pool to which the Beneficiary Account or Contributing Account belongs.

    1.20 Points or Points and Status Credits automatically transferred to a Beneficiary Account cannot be reversed.