Claiming missing Points - what you need to know
Have your flight details handy
Have your flight details handy

Including your flight number and date of travel. You can find these on your electronic ticket or boarding pass.

Claim for Points & Status Credits
Claim for Points & Status Credits

Points can be claimed on flights taken within the last 6 months*.

*Provided you were a Velocity member at the time of travel.

Just joined Velocity?
Just joined Velocity?

Claims can be made for travel complete up to 30 days before your join date.

Member of multiple programs?
Member of multiple programs?

Points can only be earned with one loyalty program per flight.

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CLAIM MISSING POINTS FROM A NON-AIRLINE PARTNER

If you are missing Velocity Points from one of our non airline partners, please contact the respective partner directly within 3 months of the eligible transaction. Your claim will be assessed and processed by the respective partner. If you have any questions relating to the claim you must follow up directly with the partner.

Were you a member at the time?
Were you a member at the time?

You must have been a Velocity member at the time of activity, however you can claim missing Points for an activity completed within the 30 days prior to joining Velocity Frequent Flyer.

Get in contact
Get in contact

Contact details for each partner are listed below. Please note that not all partners accept retrospective Points claims. If the partner is not listed, retrospective Points claim is not available.

Processing time
Processing time

Successful claims for non airline partners will be credited to your account between 7 days to 6 weeks of submission, depending on the processing time of the partner.

Find out how to claim your missing Points