Claiming missing Points - what you need to know

Claiming on past flights
Claiming on past flights

Please wait 14 days after a flight to make a claim. Points and Status credits can be claimed on flights taken within the last 6 months*.

How to claim
How to claim

Fill out the form below, including the flight number and departure date found on your e-Ticket or boarding pass.

New Velocity members
New Velocity members

You can claim on flights taken 30 days before you joined Velocity Frequent Flyer.

Members of multiple programs?
Members of multiple programs?

You can only earn on one loyalty program per flight.

Loader Created with Sketch.

Claim missing Points from a Non-Airline partner

If you are missing Velocity Points from one of our non airline partners, please contact the respective partner directly within 3 months of the eligible transaction. Your claim will be assessed and processed by the respective partner. If you have any questions relating to the claim you must follow up directly with the partner.

Were you a member at the time?
Were you a member at the time?

You must have been a Velocity member at the time of activity, however you can claim missing Points for an activity completed within the 30 days prior to joining Velocity Frequent Flyer.

Get in contact
Get in contact

Contact details for each partner are listed below. Please note that not all partners accept retrospective Points claims. If the partner is not listed, retrospective Points claim is not available.

Processing time
Processing time

Successful claims for non airline partners will be credited to your account between 7 days to 6 weeks of submission, depending on the processing time of the partner.

Find out how to claim your missing Points