Before claiming

  • If you provided your Velocity number when you booked your flight, please ensure you have allowed up to 14 days for your Points to land in your account before submitting a claim. 
  • Have your flight details handy, including your flight number and date of travel. You can find these on your electronic ticket or boarding pass.

How to claim

  1. Call Velocity Member Services within 30 days of flying.
  2. Answer a few questions about your flight. Have your electronic ticket handy to assist. 
  3. If eligible, your Points and Status Credits will land in your account within 4 to 6 weeks

Membership Enquiries


08:00 to 20:00 (AEDT)

Monday to Friday