Before claiming

  • If you provided your Velocity number when you booked your flight, please ensure you have allowed up to 14 days for your Points to land in your account before submitting a claim. 
  • Have your flight details handy, including your flight number and date of travel. You can find these on your electronic ticket or boarding pass.

How to claim

  1. Get started and complete the missing Points claim below.
  2. If eligible, your Points and Status Credits will land in your account within 72 hours.
  3. You can also track missing Points claims online. 

    Please note: Velocity members are eligible to earn or claim Velocity Points on Hainan Airlines operated flights when travelling within or between Australia, New Zealand, Hong Kong and greater China (China, Hong Kong, Macau and Taiwan). Any other flights are ineligible for earn.

Add your Velocity membership number to your booking prior to travel

Travelling on one of our airline partners? Call the airline directly to get your Velocity membership number added to your booking, add your membership number online or present your Velocity membership card at check-in so that you'll automatically earn Velocity Points for your eligible travel.