- If you provided your Velocity number when you booked your flight, please ensure you have allowed up to 14 days for your Points to land in your account before submitting a claim.
- Have your flight details handy, including your flight number and date of travel. You can find these on your electronic ticket or boarding pass.
How to claim
- Get started and complete the missing Points claim below.
- If eligible, your Points and Status Credits will land in your account within 72 hours.
- You can also track missing Points claims online.
Please note: Velocity members can earn or claim Velocity Points on all Hong Kong operated flights except flights to and from North America.