Before claiming

  • If you provided your Velocity number when you booked your flight, please ensure you have allowed up to 14 days for your Points to land in your account before submitting a claim. 
  • Have your flight details handy, including your flight number and date of travel. You can find these on your electronic ticket or boarding pass.

How to claim

  1. Complete the missing Points claim below.
  2. If eligible, your Points and Status Credits will land in your account within 72 hours.
  3. You can also track missing Points claims online
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Add your Velocity membership number to your booking prior to travel

Flying with Virgin Australia? You can can add your Velocity membership number to your booking online so that you'll automatically earn Velocity Points for your eligible travel.

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