Claim missing Points from a non-airline partner

If you are missing Velocity Points from one of our non-airline partners, please contact the respective partner directly within 3 months of the eligible transaction. Your claim will be assessed and processed by the respective partner, with successful claims being credited to your account within 7 days and 6 weeks of submission, depending on the processing time of the partner.  

You must have been a Velocity member at the time of activity, however, you can claim missing Points for an activity completed within the 30 days prior to joining Velocity Frequent Flyer.

search by partner category

Select a category below to explore the partners and find out how to claim your missing Points: