We are experiencing temporary delays in processing partner airline retro claims, please allow an additional 2-4 weeks for partner claims to display in your account.
Things to know about tracking your claims
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Claims can take up to 72hrs to process to your Velocity account
Velocity partner airline operated flights
Claims can take up to 21 days to process to your Velocity account
If successful, they will appear in your Transaction Activity
Claims made from the Membership Call Centre won't appear here.
See claims with Virgin Australia and our airline partners made online.