EARN status credits & Velocity Points
WITH Hawaiian airlines

Hawaiian Airlines plane

Velocity is proud to partner with Hawaiian Airlines, Hawaii's biggest and longest-serving airline.

Our partnership allows you to earn and redeem Velocity Points between Australia and Honolulu and the neighbouring islands on Maui, Kauai, Molokai and the Big Island.  You can also earn Status Credits on all eligible fare types.

Earning Points and Status Credits will allow you to maintain or upgrade your Velocity status level.

How many Status credits will i earn?

Earn Status Credits when you travel in an eligible class on Hawaiian Airlines operated flights, with a HA or VA flight number. The Status Credits you earn will depend on where you fly and fare purchased.

Calculate the number of Status Credits you can earn by:

  • Using our Mileage Calculator to determine the number of miles you are flying
  • Then refer to the table below with your chosen Fare Type
     

You can also keep track of your Status Credits in My Velocity.

Couple on a Hawaiian Airlines business class

Hawaiian Airlines Status Credits earn rate with a VA flight number

one-way miles
(Zone)
Getaway/ Elevate Freedom Premium Saver/ Economy Business Saver/ Business
0 - 750 (1) 10 20 30 40
751 - 1,500 (2) 15 30 45 60
1,501 - 3,000 (3) 20 40 60 80
3,001 - 5,000 (4) 30 60 90 120
5,001 - 8,000 (5) 40 80 120 160
8,001 + (6)
50 100 150 200

Hawaiian Airlines Status Credits earn rate with a HA flight number

one-way miles (Zone) Coach Economy
First / Business Class
0 - 750 (1) 10 40
751 - 1,500 (2) 15 60
1,501 - 3,000 (3) 20 80
3,001 - 5,000 (4) 30 120
5,001 - 8,000 (5) 40 160
8,001 + (6) 50 200

Note: Eligible fare classes for Coach Economy Class are L, B, G, H, I, K, M, N, Q, S, V, W, X, Y, O and Z. Earn on O and Z is applicable from April 1 2019.
Eligible fare classes for First and Business class are F, P, J, C, A.

HOW MANY VELOCITY POINTS WILL I EARN?

Earn Points per mile flown when you travel in an eligible class on Hawaiian Airlines operated flights, with a HA or VA flight number1.

The number of Velocity Points you earn with Hawaiian Airlines is based on the fare class and the number of miles you are travelling, so the higher your fare type, the more Points you earn. ​​​​​​

Use our Mileage calculator to determine the number of miles you will fly. Then, refer to the tables below to check your Points earn rate.

Hawaiian airlines operated flights with a VA flight number

What is a VA flight number?  A VA flight number is a flight where the marketing carrier is Virgin Australia. Your flight number will be listed as VA followed by a set of numbers (e.g. VA 024). You can book a flight with a VA flight number on the Virgin Australia website.

To ensure you earn Velocity Points, make sure you enter your Velocity membership number when making your booking or present your Velocity card at check-in.

Fare Type Virgin Australia (VA) Fare Class Points earn Rate per Mile
First Class F, A 2.5 Velocity Points
Business / business Saver C, J, I, D 2 Velocity Points
Economy Freedom K, H, B, Y  1 Velocity Points
Economy Elevate/ Getaway/ 
Group travel
V, N, E, L , M, S, T, Q, G 0.5 Velocity Points


EARN MORE WITH Velocity Status

Platinum, Gold and Silver members travelling on a Hawaiian Airlines operated flight with a VA flight number, earn a Points bonus on miles flown in addition to the Base Points2 earned. Silver members earn 50% bonus Points; Gold members earn 75% bonus Points and Platinum members earn 100% bonus Points on top of the base Points rate.

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Hawaiian Airlines operated flights with a HA flight number

What is a HA flight number?  A HA flight number is a flight where the marketing carrier is Hawaiian Airlines. Your flight number will be listed as HA followed by a set of numbers (e.g. HA 418). You can book a flight with a HA flight number on the Hawaiian Airlines website.

To ensure you earn Velocity Points make sure you enter your Velocity membership number when making your booking or call the Hawaiian Airlines contact centre directly or present you Velocity membership card at check in.

Inter-Island Flights within Hawaii

Fare type
Hawaiian Airlines (HA) class
Points earn rate per mile

First Class or Business Class
J, P, F, C 1.5 Velocity Points
First Class or Business Class
A 1 Velocity Point
Coach (Economy) Class
Y, W, X, Q, V, B, S, N, M, I, H, G, K, L
1 Velocity Point

 

Flights between Hawaii & north America, and International Flights

Fare type

HAWAIIAN AIRLINES (HA) CLASS
Points earn rate per mile
First Class or Business Class
J, P, F, C 1.5 Velocity Points
First Class or Business Class
A 1 Velocity Point
Coach (Economy) Class
N, B, Q, S, V, W, X, Y, M
1 Velocity Point
Coach (Economy) Class
I, H, G, K, L
0.5 Velocity Points
Coach (Economy) Class O,Z 0.25 Velocity Points

Note: Z. Earn on O and Z is applicable from 1 April 2019.

Velocity Points and Status Credits cannot be earned on:​​​​
- Reward Seat bookings
- Fare classes other than as specified above
- Codeshare flights (any flight with an HA flight number that is operated by an airline other than Hawaiian Airlines or Virgin Australia).
- Upgraded fares: Members travelling on upgraded fares that were purchased with Points or by bidding for an upgrade will earn as per the rules of the original fare class purchased.

redeem Velocity Points with Hawaiian Airlines

Flight attendant helping customer in a Hawaiian plane

redeem points by calling

To redeem Velocity Points for a Rewards Seat on flights with Hawaiian Airlines, you can contact our Membership Contact Centre between 7:30am and 10:30pm AEDT, seven days a week.

Find out more

ENJOY VELOCITY STATUS BENEFITS WITH Hawaiian Airlines

Enjoy benefits that are tailored to your Velocity membership level.

Carry your Velocity membership card with you at all times to ensure seamless access to your travel benefits when travelling with Hawaiian Airlines.

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Silver status

Benefits of flying with a Velocity Silver Status on Hawaiian Airlines:

Up to 50% Bonus Points3

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Gold status

Benefits of flying with a Velocity Gold Status on Hawaiian Airlines:

 Up to 75% Bonus Points3
 Lounge access4

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Platinum status

Benefits of flying with a Velocity Platinum Status on Hawaiian Airlines:

 Up to 100% Bonus Points3
 Lounge access4

Lounge Benefits

Platinum and Gold members travelling on a Hawaiian Airlines operated flight with a VA flight number will benefit from access to pre-departure lounges from the following international airports.

City Lounge Name entry
Honolulu, USA Delta SkyClub You + 1 Guest
Sydney, Australia The House, Home of Etihad Airways & Virgin Australia You + 1 Guest

Claim Missing Points

To ensure you automatically earn Velocity Points on your eligible travel, add your Velocity membership number to your booking prior to travel. You can add your Velocity membership number when you book your flight or call the airline directly to get it added to your booking or present your Velocity membership card at check-in.
It can take up to 14 days after your flight for your Points to be added to your Account.

Flown recently and missing some Points?

If your Points have not been credited after 14 days, or if you forgot to add your Velocity membership number prior to travelling, you can submit a missing Points claim by logging into your Velocity Account and following the steps provided.

Submit a Missing Points Claim

    1.  Earn rates are correct as at 28 May 2018 and are subject to change. Flights are governed by the operating carriers terms and conditions, which can be viewed on the operating carrier's websites. Members travelling on Upgraded fares purchased with Points or any other subsidised means of Upgrades on Virgin Australia or our partner airlines will earn Points based on originally purchased fare classes. Check the Velocity Terms and Conditions for details about earning Points.
    2. Base Points refers to the minimum number of Points that can be earned for an eligible activity or transaction by a Red member.
    3. When travelling on a Hawaiian Airlines operated flight with a VA flight number.
    4. Platinum and Gold members travelling on a Hawaiian Airlines operated flight with a VA flight number have access to pre-departure lounges in Sydney and Honolulu only.