Hawaiian Airlines

Travel with Hawaiian Airlines and set your Velocity Points flying

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Important Information: There have been some changes to the Velocity member benefits when travelling with our Airline Partners. Find out more

Earn Velocity Points with Hawaiian Airlines

Velocity is proud to partner with Hawaiian Airlines, Hawaii's biggest and longest-serving airline.

Our partnership allows you to earn Velocity Points between Australia and Honolulu and the neighbouring islands on Maui, Kauai, Molokai and the Big Island.

How many Points will I earn?

Earn Points per mile flown when you travel in an eligible class on Hawaiian Airlines1.

The number of Velocity Points you earn with Hawaiian Airlines is based on the fare class and the number of miles you are travelling, so the higher your fare type, the more Points you earn. ​​​​​​Use our Mileage calculator to determine the number of miles you will fly then refer to the tables below to know your Points earn rate.

To make a booking please visit the Hawaiian Airlines website or contact your preferred travel agent and enter your Velocity Frequent Flyer Member details at time of booking.

Inter-Island Flights within Hawaii

Fare Type Hawaiian Airlines (HA) Fare Class
Points Earn Rate Per Mile
First Class / Business Class J, P, F, C
1.5
First Class / Business Class
A 1
Coach (Economy) Class Y, W, X, Q, V, B, S, N, M, I, H, G, K, L
1
Coach (Economy) Class
O, Z
0.25

Note:
Earn on O and Z is applicable from 1 April 2019
The above earn rates also apply to flights operated by Virgin Australia with a HA flight number.

Flights between Hawaii & North America, and International Flights

Fare Type Hawaiian Airlines (HA) Fare Class
Points Earn Rate Per Mile
First Class / Business Class J, P, F, C
1.5
First Class / Business Class
A 1
Coach (Economy) Class N, B, Q, S, V, W, X, Y, M
1
Coach (Economy) Class
I, H, G, K, L
0.5
Coach (Economy) Class O, Z 0.25

Note:
Earn on O and Z is applicable from 1 April 2019
The above earn rates also apply to flights operated by Virgin Australia with a HA flight number.

To ensure you earn Velocity Points make sure you enter your Velocity membership number when making your booking or call the Hawaiian Airlines contact centre directly or present your My Velocity Card at check in.

Popular Destinations

In need of a holiday? See our most popular destinations to fly to, along with the number of Points you will earn when flying on Hawaiian Airlines with a HA flight number.

Velocity Points cannot be earned on:

  • Reward Seat bookings
  • Fare classes other than as specified above
  • Codeshare flights (any flight with an HA flight number that is operated by an airline other than Hawaiian Airlines or Virgin Australia).
  • Upgraded fares: Members travelling on upgraded fares that were purchased with Points or by bidding for an upgrade will earn as per the rules of the original fare class purchased.

Claim missing Points

To ensure you automatically earn Velocity Points on your eligible travel, add your Velocity membership number to your booking prior to travel. You can add your Velocity membership number when you book your flight or call the airline directly to get it added to your booking or present your My  Velocity Card at check-in.
It can take up to 14 days after your flight for your Points to be added to your Account.

Flown recently and missing some Points?

If your Points have not been credited after 14 days, or if you forgot to add your Velocity membership number prior to travelling, you can submit a missing Points claim by logging into your Velocity Account and following the steps provided.

Important Information: There have been some changes to the Velocity member benefits when travelling with our Airline Partners. Find out more

Earn Status Credits with Hawaiian Airlines

Earn Status Credits when you travel in an eligible fare class on Hawaiian Airlines. The Status Credits you earn will depend on where you fly and fare purchased. 

Calculate the number of Status Credits you can earn by using our Mileage Calculator to determine the number of miles you are flying. Then refer to the table below with your chosen Fare Type.

To make a booking please visit the Hawaiian Airlines website or contact your preferred travel agent and enter your Velocity Frequent Flyer Member details at the booking screen.

How many Status Credits will I earn?

One-way Miles (zone) Coach Economy First / Business Class
0 - 750 (1) 10 40
751 - 1,500 (2) 15 60
1,501 - 3,000 (3) 20 80
3,001 - 5,000 (4) 30 120
5,001 - 8,000 (5) 40 160
8,001 + (6) 50 200

Note:
Eligible fare classes for Coach Economy Class are L, B, G, H, I, K, M, N, Q, S, V, W, X, Y, O and Z. Earn on O and Z is applicable from April 1 2019.
Eligible fare classes for First and Business class are F, P, J, C, A.
The above earn rates also apply to flights operated by Virgin Australia with a HA flight number.

Popular Destinations

In need of a holiday? See our most popular destinations to fly to, along with the number of Status Credits you will earn when flying on Hawaiian Airlines with a HA flight number.

Velocity Status Credits cannot be earned on:

  • Reward Seat bookings
  • Fare classes other than as specified above
  • Codeshare flights (any flight with an HA flight number that is operated by an airline other than Hawaiian Airlines or Virgin Australia).
  • Upgraded fares: Members travelling on upgraded fares that were purchased with Points or by bidding for an upgrade will earn as per the rules of the original fare class purchased.

Redeem your Velocity Points with Hawaiian Airlines

Hawaiian Airlines is restarting services between Sydney and Honolulu on 15 December 2021 and is planning to restart services between Brisbane and Honolulu in 2022.  From 2 November 2021 Velocity members are able to redeem Points for flights across the Hawaiian Airlines network.  Note that the routes operated by Hawaiian Airlines may be subject to COVID-19 restrictions, and not all flights will have Reward Seats available.

Reward Seats on Hawaiian Airlines must be booked through our Membership Contact Centre. Available travel dates will vary for each route. 

How many Points do I need for a Reward Seat?
 
  • Use our Mileage Calculator to determine the number of Points you will need, based on the distance you will fly
  • Refer to the tables to see the minimum amount of Points required for each fare class

International flight changes and cancellations

With evolving border changes and restrictions, it is important you have flexibility when booking and flying.

To give you greater peace of mind when booking your next Reward Seat, we’ve extended our Flexible Flying policy for international Reward Seats for travel up to 31 December 2022. We're offering unlimited changes and waiving the change or cancellation fees. Changes must be made prior to your travel date, and fare differences may apply. Where you choose to cancel under the Flexible Flying policy, your Points redeemed for the Reward Seat booking will be recredited to your Velocity account (excluding any booking fees). Cancellations must be made 24 hours before your scheduled departure date  

 To change or cancel your flight contact our membership contact centre.

  • Reward Seat bookings for travel up to 31 December 2022

    Reward Seat bookings for travel up to 31 December 2022

  • Unlimited changes permitted with no change fee

    Unlimited changes permitted with no change fee*

  • Cancel with no cancellation fee

    Cancel your flight with no cancellation fee*

Contact us

*Change or cancel without a fee for International Reward Seats for travel up to 31 December 2022. Changes must be made prior to travel date. Fare differences may apply. Cancellations must be made 24 hours prior to departure date. Cancellations with refund to other forms of payment as per fare rules.

Redeem Velocity Points with Hawaiian Airlines

In need of a holiday? See our most popular destinations to fly to, along with the number of Points you will need to book a Reward Seat on Hawaiian Airlines

*Taxes, fees and carrier charges on Hawaiian Airlines flights range from $7.50 on direct flights between Honolulu and Maui, to $114.68 on direct flights between Sydney and HonoluluCorrect as at 16th November 2021 and subject to change. To learn exact taxes, fees and carrier charges applicable to your route, please visit virginaustralia.com and select ‘Use Points’ when searching your flight or contact our Membership Contact Centre.

Important Information for travelling overseas

Australian Government Travel Restrictions

The Australian Government has currently implemented international travel restrictions for Australia.

We recommend checking the latest information and advice on the relevant Government websites. The Australian Government information is available at the Border Force website, Department of Health website and Smartraveller.
 

Hawaiian Airlines Travel Regulations

When flying with Hawaiian Airlines, we recommend you check travel requirements for the Hawaiian Islands or your destination of choice, and any requirements before boarding your flight. Click here to find out more.

Heading overseas?

We've re introduced international redemptions with some of our partners. Find out how we're getting our members back in the air with our airline partners

Terms & Conditions:

 1. Earn rates are correct as at 28 May 2018 and are subject to change. Flights are governed by the operating carriers terms and conditions, which can be viewed on the operating carrier's websites. Members travelling on Upgraded fares purchased with Points or any other subsidised means of Upgrades on Virgin Australia or our partner airlines will earn Points based on originally purchased fare classes. Check the Velocity Terms and Conditions for details about earning Points.

2. Base Points refers to the minimum number of Points that can be earned for an eligible activity or transaction by a Red member.