Travel with Hong Kong Airlines and set your Velocity Points flying
Earn Velocity Points with Hong Kong Airlines
Velocity is proud to partner with Hong Kong Airlines, Hong Kong’s second largest long-haul airline serving the world’s major cities. Our partnership allows you to earn Velocity Points when flying on eligible Hong Kong Airlines flights across their network (excluding flights to or from North Americas).
How many Points will I earn?
Earn Points per mile flown when you travel in an eligible class on Hong Kong Airlines operated flights, with a HX flight number1.
The number of Velocity Points you earn with Hong Kong Airlines is based on the fare class and the number of miles you are travelling, so the higher your fare type, the more Points you earn.
Use our Mileage calculator to determine the number of miles you will fly. Then, refer to the tables below to check your Points earn rate.
Hong Kong Airlines operated flights with an HX flight number
Q. What is an HX flight number? A. An HX flight number is a flight where the marketing carrier is Hong Kong Airlines. Your flight number will be listed as HX followed by a set of numbers (e.g. HX 232). You will have a HK flight number if you booked your flight with Hong Kong Airlines.
To ensure you earn Velocity Points, make sure you enter your Velocity membership number when making your booking. Alternatively, call the Hong Kong Airlines contact centre directly or present your My Velocity Card at check in.
Velocity Points cannot be earned on:
Reward Seat bookings
Fare classes other than as specified above
Codeshare flights (any flight with a HX flight number that is operated by an airline other than Hong Kong Airlines or Virgin Australia)
Hong Kong Airlines flights to or from North America.
Upgraded fares: Members travelling on upgraded fares that were purchased with Points or by bidding for an upgrade will earn as per the rules of the original fare class purchased.
Claim missing Points
To ensure you automatically earn Velocity Points on your eligible travel, add your Velocity membership number to your booking prior to travel. You can add your Velocity membership number when you book your flight or call the airline directly to get it added to your booking or present your My Velocity Card at check-in.
It can take up to 14 days after your flight for your Points to be added to your Account.
Flown recently and missing some Points?
If your Points have not been credited after 14 days, or if you forgot to add your Velocity membership number prior to travelling, you can sumbit a missing Points claim by logging into your Velocity Account and following the steps provided.
Earn Status Credits when you travel in an eligible fare class on Hong Kong Airlines operated flights, with an HX flight number1 . The Status Credits you earn will depend on where you fly and the fare purchased.
Calculate the number of Status Credits you can earn by using our Mileage Calculator to determine the number of miles you are flying. Then refer to the table below with your chosen Fare Type
A. An HX flight number is a flight where the marketing carrier is Hong Kong Airlines. Your flight number will be listed as HX followed by a set of numbers (e.g. HX 232). You will have a HK flight number if you booked your flight with Hong Kong Airlines.
1. Earn rates are correct as at 8 May 2019 and are subject to change. Flights are governed by the operating carrier's terms and conditions, which can be viewed on the operating carrier's websites. Members travelling on Upgraded fares purchased with Points or any other subsidised means of Upgrades on Virgin Australia or our partner airlines will earn Points based on originally purchased fare classes. Check the Velocity Terms and Conditions for details about earning Points.
2. Status benefits are received on all eligible Hong Kong Airlines operated flights, except flights to or from North America. Members need to present their My Velocity Card to receive the benefits.