To ensure you automatically earn Velocity Points on your eligible travel, add your Velocity membership number to your booking prior to travel. You can add your Velocity membership number when you book your flight or call the airline directly to get it added to your booking or present your My Velocity Card at check-in.
It can take up to 14 days after your flight for your Points to be added to your Account.
Flown recently and missing some Points?
If your Points have not been credited after 14 days, or if you forgot to add your Velocity membership number prior to travelling, you can submit a missing Points claim.
If your flight number starts with FC, please submit your missing Points claim by completing the missing Point claim form on the Link Airways website.
Velocity Account and select Virgin Australia in the drop down list.If your flight number starts with VA and is operated by Link Airways, please submit a missing Points claim form by logging into your
Please note that for Link Airways flights flown between 22 August 2022 and 15 September 2022, Velocity Points will only be allocated after 15 September 2022.