United Airlines

Travel with United Airlines and set your Velocity Points flying

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Important information

Access to United Airlines Owned and Operated Lounges

Domestic lounge access into United Airlines owned and operated lounges within the USA is only available to Platinum and Gold Velocity members in conjunction with an International journey, where both flight sectors are booked on a single ticket. Lounge access is not available where a Velocity member is holding a domestic flight and an international flight on separate tickets.

International lounge access into United Airlines owned and operated lounges is only available to Platinum and Gold Velocity members in conjunction with an international same day boarding pass. Access to 3rd party lounges (e.g. Star Alliance owned and operated) lounges is currently not included in your ticket unless you travel in Business Class on a United Airlines operated flight.

Velocity Gold and Platinum members departing on a same day United Airlines operated service in Economy or Premium Economy Class from either Melbourne or Sydney will have access to the Singapore Airlines lounges, whereas travellers in Business Class will have lounge access based on United Airlines’ own policy. 

Earn Velocity Points with United Airlines

Velocity is proud to partner with United Airlines. United has the most comprehensive route network among North American carriers, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C.

Our partnership allows you to earn Velocity Points between Australia and USA, Mexico, the Caribbean, South America and other destinations in the United Airlines network. Earn Points when you travel in an eligible fare class flying on United Airlines operated flights with a UA or VA flight number. Velocity members can fly with United Airlines directly from Australia to Los Angeles, Houston and San Francisco, with connecting points across United’s network.

How many Points will I earn?

Image of woman loading baggage into overhead compartment on united airlines

Earn Points per mile flown when you travel in an eligible fare class on United1

The number of Velocity Points you earn with United is based on the fare class and the number of miles you are travelling, so the higher your fare type, the more Points you earn. ​​​​​​Use our Mileage calculator to determine the number of miles you will fly then refer to the tables below to know your Points earn rate.

To make a booking please visit United.com, Virginaustralia.com or contact your preferred travel agent and enter your Velocity Frequent Flyer Member details at the time of booking.

United Airlines operated flight with a VA flight number for travel from 24 May 2022

Fare Type Virgin Australia (VA) Fare Class Points Earn Rate Per Mile
Business J, C, D 2
Economy Y, B, W, H, K, L 1
Economy R, E, O, N, V, P, Q, T, I, S 0.5

United Airlines operated flight with a UA flight number for travel from 24 May 2022

Fare Type United Airlines (UA) Fare Class Points Earn Rate Per Mile
Business J, C 1.5
Discount Business D, Z, P 1.25
Premium Economy O 1.25
Discounted Premium Economy A, R 1
Economy (fully refundable) Y, B 1
Economy M, E 1
Economy U, H 0.75
Economy Q, V, W 0.5
Economy S, T, L, K, G, N 0.25

Note: The above earn rates also apply to flights operated by Virgin Australia with a UA flight number.

To ensure you earn Velocity Points make sure you enter your Velocity membership number when making your booking or call the United Airlines contact centre directly or present your Velocity membership card at check in.

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Earn more with Status

Platinum, Gold and Silver members travelling on a United Airlines operated flight with a UA or VA flight number, earn a Points bonus on miles flown in addition to the Base Points2 earned. Silver members earn 50% bonus Points; Gold members earn 75% bonus Points and Platinum members earn 100% bonus Points in addition to the Base Points earned.

Popular Destinations

In need of a holiday? See some destinations to fly to, along with the number of Points you will earn when flying on United Airlines with a VA flight number below.

Velocity Points cannot be earned on:

  • Reward Seat bookings
  • Charter Flight bookings
  • Fare classes other than as specified in tables above
  • Codeshare flights (other than a United Airlines operated flight with a VA flight number or a Virgin Australia operated flight with an UA flight number)
  • Upgraded fares: Members travelling on upgraded fares that were purchased with Points or by bidding for an upgrade will earn as per the rules of the original fare class purchased.

Claim missing Points

To ensure you automatically earn Velocity Points on your eligible travel, add your Velocity membership number to your booking prior to travel. You can add your Velocity membership number when you book your flight or call the airline directly to get it added to your booking or present your My Velocity Card at check-in.

It can take up to 14 days after your flight for your Points to be added to your Account.

Flown recently and missing some Points?

If your Points have not been credited after 14 days, or if you forgot to add your Velocity membership number prior to travelling, you can submit a missing Points claim by logging into your Velocity Account and following the steps provided.

Terms and Conditions - 
 
  1. Earn rates are correct as at 11 May 2022, with an effective date of 24 May 2022 and are subject to change. Flights are governed by the operating carrier's terms and conditions, which can be viewed on the operating carrier's websites. Members travelling on Upgraded fares purchased with Points or any other subsidised means of Upgrades on Virgin Australia or our partner airlines will earn Points based on originally purchased fare classes. Check the Velocity Member Terms and Conditions for details about earning Points.
  2. Base Points refers to the minimum number of Points that can be earned for an eligible activity or transaction by a Red member.

Important information

Access to United Airlines Owned and Operated Lounges

Domestic lounge access into United Airlines owned and operated lounges within the USA is only available to Platinum and Gold Velocity members in conjunction with an International journey, where both flight sectors are booked on a single ticket. Lounge access is not available where a Velocity member is holding a domestic flight and an international flight on separate tickets.

International lounge access into United Airlines owned and operated lounges is only available to Platinum and Gold Velocity members in conjunction with an international same day boarding pass. Access to 3rd party lounges (e.g. Star Alliance owned and operated) lounges is currently not included in your ticket unless you travel in Business Class on a United Airlines operated flight.

Velocity Gold and Platinum members departing on a same day United Airlines operated service in Economy or Premium Economy Class from either Melbourne or Sydney will have access to the Singapore Airlines lounges, whereas travellers in Business Class will have lounge access based on United Airlines’ own policy. 

Earn Status with United

Earn Status Credits when you travel in an eligible fare class on United operated flights with a UA or VA flight number. The Status Credits you earn will depend on where you fly and the fare purchased.

Calculate the number of Status Credits you can earn by using our Mileage Calculator to determine the number of miles you are flying. Then refer to the table below with your chosen Fare Type.

To make a booking please visit United.com, Virginaustralia.com or contact your preferred travel agent and enter your Velocity Frequent Flyer Member details at time of booking.

How many Status Credits will I earn?

United Airlines operated flight with a VA flight number for travel from 24 May 2022

One-way Miles (zone)
Choice
Flex Business
0 - 750 (1) 15 20 40
751 - 1,500 (2) 20 30 60
1,501 – 3,000 (3) 25 50 80
3,001 – 5,000 (4) 35 60 120
5,001 – 8,000 (5) 45 80 160
8,001 + (6) 55 100 200

Note -

  • Eligible fare classes for Choice are R, E, O, N, V, P, Q, T, I, S and Flex are Y, B, W, H, K, L
  • Eligible fare classes for Business are J, C, D.

United Airlines operated flight with a UA flight number for travel from 24 May 2022

One-way Miles (zone)
Discount Economy Economy
Premium Economy Business
0 - 750 (1) 10 20 30 40
751 - 1,500 (2) 15 30 45 60
1,501 – 3,000 (3) 20 40 60 80
3,001 – 5,000 (4) 30 60 90 120
5,001 – 8,000 (5) 40 80 120 160
8,001 + (6) 50 100 150 200

Note -

  • Eligible fare classes for Discount Economy U, H, Q, V, W, S, T, L, K, G, N
  • Eligible fare classes for Economy Y, B, M, E
  • Eligible fare classes for Premium Economy O, A, R
  • Eligible fare classes for Business J, C, D, Z, P
  • The above earn rates also apply to flights operated by Virgin Australia with a UA flight number

Popular Destinations

In need of a holiday? See some destinations to fly to, along with the number of Status Credits you will earn when flying on United Airlines with a VA flight number below.

Velocity Status Benefits with United Airlines

Enjoy benefits that are tailored to your Velocity membership level.

Simply carry your My Velocity Card with you at all times to ensure seamless access to your travel benefits when travelling with United Airlines.

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    Benefits for Silver Status members

    • 50% Bonus Points on miles flown

      50% Bonus Points on miles flown

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    Benefits for Gold Status members

    • 75% Bonus Points on miles flown

      75% Bonus Points on miles flown

    • Additional Baggage Allowance (one additional bag up to 23kgs)

      Additional Baggage Allowance (one additional bag up to 23kgs)

    • Lounge Access
    • Priority Check-In

      Priority Check-In

    • Priority Boarding

      Priority Boarding

    • Priority Baggage

      Priority Baggage

    • Priority Security

      Priority Security

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    Benefits for Platinum members

    • 100% Bonus Points on miles flown

      100% Bonus Points on miles flown

    • Additional Baggage Allowance (one additional bag up to 23kgs)

      Additional Baggage Allowance (one additional bag up to 23kgs)

    • Lounge Access
    • Priority Check-In

      Priority Check-In

    • Priority Boarding

      Priority Boarding

    • Priority Baggage

      Priority Baggage

    • Prioritiy Security

      Prioritiy Security

Velocity Status Credits cannot be earned on

  • Reward Seat bookings
  • Charter Flight bookings
  • Fare classes other than as specified above
  • Codeshare flights (other than a United Airlines operated flight with a VA flight number or a Virgin Australia operated flight with a UA flight number)
  • Upgraded fares: Members travelling on upgraded fares that were purchased with Points or by bidding for an upgrade will earn as per the rules of the original fare class purchased.
Terms and Conditions - 
 
  1. Earn rates are correct as at 11 May 2022, with an effective date of 24 May 2022 and are subject to change. Flights are governed by the operating carrier's terms and conditions, which can be viewed on the operating carrier's websites. Members travelling on Upgraded fares purchased with Points or any other subsidised means of Upgrades on Virgin Australia or our partner airlines will earn Points based on originally purchased fare classes. Check the Velocity Member Terms and Conditions for details about earning Points.
  2. Base Points refers to the minimum number of Points that can be earned for an eligible activity or transaction by a Red member.

Important information

Access to United Airlines Owned and Operated Lounges

Domestic lounge access into United Airlines owned and operated lounges within the USA is only available to Platinum and Gold Velocity members in conjunction with an International journey, where both flight sectors are booked on a single ticket. Lounge access is not available where a Velocity member is holding a domestic flight and an international flight on separate tickets.

International lounge access into United Airlines owned and operated lounges is only available to Platinum and Gold Velocity members in conjunction with an international same day boarding pass. Access to 3rd party lounges (e.g. Star Alliance owned and operated) lounges is currently not included in your ticket unless you travel in Business Class on a United Airlines operated flight.

Velocity Gold and Platinum members departing on a same day United Airlines operated service in Economy or Premium Economy Class from either Melbourne or Sydney will have access to the Singapore Airlines lounges, whereas travellers in Business Class will have lounge access based on United Airlines’ own policy. 

Redeem your Velocity Points with United Airlines

From 24 May 2022 Velocity members can redeem Points for flights across the United Airlines network. Note that the routes operated by United may be subject to COVID-19 restrictions, and not all flights will have Reward Seats available. Available travel dates will vary for each route.

How many Points do I need for a Reward Seat?
 

  • Use our Mileage Calculator to determine the number of Points you will need, based on the distance you will fly
  • Refer to the tables to see the minimum amount of Points required for each fare class

Redeem Velocity Points with United Airlines

In need of a holiday? See some of our most popular destinations to fly to, along with the number of Points you will need to book a Reward Seat on United Airlines

*The quoted redemption fares are correct as at 10 January 2023 and are subject to change. Fares are subject to availability. Points values are based on one-way Economy Class Reward Seat fares with United Airlines and must be booked on the Velocity website (https://experience.velocityfrequentflyer.com/flying-status/use-points-for-flights). Taxes, fees and carrier charges are payable in addition to Velocity Points redeemed. Price may vary until ticketed. Reward Seats and associated charges are not eligible for Points earn. Seats are limited and may not be available at peak times or on all flights. Payment surcharge may apply.  You can change or get a refund for your booking by paying a fee and any fare difference, at least 24 hours before scheduled departure. You may also request a refund for other reasons, including under the Australian Consumer Law. View the Velocity Rewards Seat fare rules for more information. Some flights may be operated by a partner airline. Different baggage allowances and conditions may apply to these flights. Full terms and conditions at velocityfrequentflyer.com. To learn exact taxes, fees and carrier charges applicable to your route, please visit virginaustralia.com and select ‘Use Points’ when searching your flight or contact our Membership Contact Centre.

Short on Points to get to your next reward?

Buy Points with Points Booster and get there sooner. T&Cs apply

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Important Information for travelling overseas

Australian Government Travel Restrictions

The Australian Government has currently implemented international travel restrictions for Australia.

We recommend checking the latest information and advice on the relevant Government websites. The Australian Government information is available at the Border Force websiteDepartment of Health website and Smartraveller.

United Airlines Travel Requirements

When flying with United, we recommend you check travel requirements for entering the U.S. and any requirements before boarding your flight. Click here to find out more.

Heading Overseas?

We've introduced international redemptions with some of our partners. Find out how we're getting our members back in the air with our airline partners.

Terms and Conditions - 
 
  1. Earn rates are correct as at 11 May 2022, with an effective date of 24 May 2022 and are subject to change. Flights are governed by the operating carrier's terms and conditions, which can be viewed on the operating carrier's websites. Members travelling on Upgraded fares purchased with Points or any other subsidised means of Upgrades on Virgin Australia or our partner airlines will earn Points based on originally purchased fare classes. Check the Velocity Member Terms and Conditions for details about earning Points.
  2. Base Points refers to the minimum number of Points that can be earned for an eligible activity or transaction by a Red member.