To ensure you automatically earn Velocity Points on your eligible travel, add your Velocity membership number to your booking prior to travel. You can add your Velocity membership number when you book your flight or call the airline directly to get it added to your booking or present your Velocity membership card at check-in.
It can take up to 4 weeks after your flight for your Points and Status Credits to be added to your Account.
Flown recently and missing some Points?
If your Points have not been credited after 30 days, or if you forgot to add your Velocity membership number prior to travelling, you can submit a missing Points claim by logging into your Velocity Account and following the steps provided.