1. Europcar Terms and Conditions

Points values shown are correct as at 01 October 2017 and are subject to change. All car rentals are governed by Europcar's standard Terms and Conditions. To earn Velocity Points you must be both a Velocity member and the main driver on the vehicle rental agreement with all details matching across both partners. Members will not earn Points on Tour Operators and Broker sites such as online third party rental and price comparison sites, Insurance & Leasing Replacement Vehicle Rates, Long term rentals extending beyond 30 days, Complimentary rentals, Supplemental rental products such as optional insurance, ski racks, infant seats, GPS etc. Should a member rent multiple vehicles at the same time, Points will only be earned on the rental of the vehicle returned first. Check the Velocity Membership Terms and Conditions for details about earning Velocity Points with Europcar.

2. Redemptions with Europcar

Car Rental Rewards are governed by Europcar's standard Rental Terms and Conditions applicable to the booking. You must be a Velocity Member to redeem Points for Car Rental Rewards with Europcar.
Redemption for Car Rental Rewards is only available for the following destinations: Australia, New Zealand, Great Britain, France, Italy, Portugal, Germany, Spain, Belgium and Switzerland, and is subject to availability at the time of booking. All redemptions are non-refundable and name changes are not permitted.
Car Rental Rewards can only be booked via  cartrawler.virginaustralia.com
The minimum Points level required to make a booking for a Car Rental Reward with Europcar is 4,000 Velocity Points. The maximum duration for redemption rentals is 28 days. The actual Points required will vary depending on the car type, time of booking and date for which the booking is mad. Redemption levels are subject to change at the discretion of VRPL.
You can use your Points to cover a partial amount or the full amount of the cost of the vehicle rental including taxes and surcharges. Additional costs, such as prepaid fuel, damage liability reduction options, additional kilometres, baby seats and GPS units are not included and must be paid at the time of collection of the vehicle.
Changes to Car Rental Reward bookings can only be made by contacting Cartrawler directly on 02 8015 2643, and must be made at least 24 hours prior to the start date of the rental. Any changes made less than 24 hours prior to the start date of the rental (including not collecting the vehicle) will result in your Points being forfeited.
If you wish to change your rental to a smaller class of vehicle then any Points difference will be forfeited. Alternatively, if you:
a) upgrade your vehicle to a more expensive class; or
b) change your booking; and as a result of that change the price of the rental is greater than the original rental price, then you must pay the difference at the time of collection of the vehicle.
Queries after the time of collection of the vehicle must be directed to Europcar on 1300 13 13 90.

3. Car Hire General Terms and Conditions

In Australia and New Zealand the Points earn rate is based on the base rental cost of the vehicle. For the rest of the world you will earn a flat rate of 800 Points per rental. Members will not earn Points on contract rates, international wholesale rates, staff and industry rates, restricted rate plans, damage liability cover, optional insurance, vehicle registration fee, premium location fee, admin fee, taxes, GST, one way fees, age surcharges, additional driver fees and equipment such ski racks, baby/booster seats or GPS rental costs. Please note that not all car types will be available. 

4. Price Promise

Car Rental Rewards are governed by Europcar's standard Rental Terms and Conditions applicable to the booking. You must be a Velocity Member to redeem Points for Car Rental Rewards with Europcar.  All redemptions are non-refundable and name changes are not permitted. Car Rental Rewards can only be booked via  cartrawler.virginaustralia.com. The actual Points required will vary depending on the car type, time of booking and date for which the booking is mad. Redemption levels are subject to change at the discretion of Virgin Australia. Additional costs, such as prepaid fuel, damage liability reduction options, additional kilometres, baby seats and GPS units are not included and must be paid at the time of collection of the vehicle. Changes to Car Rental Reward bookings can only be made by contacting Cartrawler directly on 02 8015 2643, and must be made at least 24 hours prior to the start date of the rental. Any changes made less than 24 hours prior to the start date of the rental (including not collecting the vehicle) will result in your Points being forfeited. If you wish to change your rental to a smaller class of vehicle then any Points difference will be forfeited.  Velocity Membership and points earned and redemption is subject to the Member Terms and Conditions Velocityrewards.com.au, as amended from time to time.

The Price Promise is only available with our Preferred Suppliers (Thrifty, Hertz and Europcar) for rentals within Australia and New Zealand. The Price Promise does not apply to cancelled bookings or if a guest finds a cheaper rate through a travel agent, or by way of a corporate discount, private membership rate or when purchasing car hire as part of a holiday package. A Price Promise claim must be based on a like-for-like comparison between the retail rate provided through cartrawler.virginaustralia.com or as a Travel Extra while booking flights online via the Virgin Australia website and the retail rate provided online by the same Preferred Supplier with the exact same rental conditions, including:

• The same pick-up and drop-off locations
• The same time and dates
• The same vehicle make and model
• The same inclusions (baby seat, GPS, insurance waiver etc.)
• The same promotion rates or codes
• The same payment terms (Note that prepaid bookings with Preferred Suppliers are not eligible as comparisons for Price Promise claims)

If you are comparing discounted or promotional rates, the exact same discount or promotion must be included on the supplier’s site to form the basis of a valid claim. The vehicle at the lower price must be available online for instant confirmation. The Price Promise may be revised, amended, updated, and/or discontinued at the absolute discretion of Virgin Australia from time to time. The terms of the Price Promise which apply to a claim are those published on the Virgin Australia website at the time a claim is submitted.

Velocity membership terms and conditions apply.

If you are a member of the Velocity Frequent Flyer program, chauffeur services booked directly through Europcar accrue the benefits according to the earn rules and regulations. To ensure the applicable points are attributed to your account you must be the named passenger on the rental and the 'cardholder' of the chosen member rewards program

Please note - not all bookings are eligible for member rewards programs benefits. Exclusions include: bookings made through Tour Operators, Brokers (third parties), Leasing and Insurance Replacement companies. Other ineligible bookings incorporate bookings made utilising international wholesale rates, staff and industry rates, certain negotiated rates, complimentary, subsidised and prize-winning services.