1. Hertz Terms and Conditions
Points values shown are correct as at 26 June 2014 and are subject to change. It will take approximately 30 business days for Velocity Points to be credited to the Velocity member’s account from date of hire. Members will earn Points on Hertz passenger and luxury vehicles, commercial, 4WD and minibuses. All car rentals are governed by Hertz's standard Terms and Conditions which differ by rental location. Check the individual terms and conditions of a rental location and enter the location name. Check the Velocity Membership Terms and Conditions for details about earning Velocity Points with Hertz.
2. Car Hire General Terms and Conditions
In Australia and New Zealand the Points earn rate is based on the base rental cost of the vehicle. For the rest of world you will earn a flat rate of 800 Points per rental. Members will not earn Points on contract rates, international wholesale rates, staff and industry rates, restricted rate plans, damage liability cover, optional insurance, vehicle registration fee, premium location fee, admin fee, taxes, GST, one way fees, age surcharges, additional driver fees and equipment such ski racks, baby/booster seats or GPS rental costs. Please note that not all car types will be available.
3. Price Promise
The Price Promise is only available with our Preferred Suppliers (Thrifty, Hertz and Europcar) for rentals within Australia and New Zealand. The Price Promise does not apply to cancelled bookings or if a guest finds a cheaper rate through a travel agent, or by way of a corporate discount, private membership rate or when purchasing car hire as part of a holiday package. A Price Promise claim must be based on a like-for-like comparison between the retail rate provided through cartrawler.virginaustralia.com or as a Travel Extra while booking flights online via the Virgin Australia website and the retail rate provided online by the same Preferred Supplier with the exact same rental conditions, including:
- The same pick-up and drop-off locations
- The same time and dates
- The same vehicle make and model
- The same inclusions (baby seat, GPS, insurance waiver etc.)
- The same promotion rates or codes
- The same payment terms (Note that prepaid bookings with Preferred Suppliers are not eligible as comparisons for Price Promise claims)
If you are comparing discounted or promotional rates, the exact same discount or promotion must be included on the supplier’s site to form the basis of a valid claim. The vehicle at the lower price must be available online for instant confirmation. The Price Promise may be revised, amended, updated, and/or discontinued at the absolute discretion of Virgin Australia from time to time. The terms of the Price Promise which apply to a claim are those published on the Virgin Australia website at the time a claim is submitted.
