Virgin Money

Terms and Conditions

Credit Services Disclaimer
The credit services material on this webpage has been prepared by the relevant credit licensees as indicted above and not Velocity Frequent Flyer Pty Ltd (VFF) or Virgin Australia (VA). VFF and VA do not hold an Australian Credit Licence and are not the licensee in relation to the credit activity being engaged in by the relevant credit license/credit representative.

The financial services material on this webpage has been prepared by Virgin Money Financial Services Pty Ltd ABN 51 113 285 395 AFSL 286869 and not by Velocity Frequent Flyer Pty Ltd (VFF) or Virgin Australia (VA). VFF and VA do not hold an Australian Financial Services Licence to provide financial product advice and does not exercise control over the Financial Services content of this email. VFF does not take responsibility for any financial product advice contained in this email. 

Credit Cards:

1. Virgin Australia Velocity High Flyer Card 100,000 bonus Velocity Points offer, and 100 Status Credits offer
Up to 100,000 bonus Velocity Points offer, and 100 Status Credits is available to new approved Virgin Australia Velocity High Flyer Card account holders who apply by 30 June 2021. 25,000 bonus Velocity Points will be awarded for every month $3,500 or more is spent on Eligible Transactions for 4 months from card approval. 100 Status Credits will be awarded when $500 (including GST) or more is spent on Virgin Australia flight bookings made via www.virginaustralia.com using your Virgin Australia Velocity High Flyer Card within the 4 months from card approval. Eligible Transaction means any purchase excluding (but not limited to) Cash Advances, Balance Transfers, Special Promotions, BPAY payments, purchases of foreign currency and travellers cheques, transactions made in operating a business, bank fees and charges such as interest and ATM charges and government related transactions. Government related transactions include transactions with government or semi-government entities, or relating to services provided by or in connection with government (for example but not limited to transactions made at Australia Post, payments to the Australian Taxation Office, council rates, motor registries, tolls, parking stations and meters, fares on public transport, fines and court related costs). See  Velocity Rewards Program for High Flyer and Flyer Cardholders Terms and Conditions for full details and definition. Please note that if you have a balance transfer, you will be charged interest on any spend you make. Credit Card application must be submitted through this page or by calling 1300 771 634 and indicating that you would like the High Flyer Card 100,000 Velocity Points offer and 100 Status Credits offer. Points will be credited to the Primary Cardholder's Velocity account up to 60 days after the qualifying purchases. 100 Velocity Status Credits will be awarded to the eligible Card Member’s account up to 60 days after the Virgin Australia spend criteria has been met. Any Status Credits earned through this Offer are subject to expiry after 12 months from earn. Where a Velocity member has enrolled in Family Pooling and elected to pool their Status Credits, any Status Credits earned as part of this offer will be pooled to the elected Family Pooling beneficiary in accordance with section 5.1 of the Velocity membership Terms and Conditions. To earn and redeem Velocity Points there must be an active Velocity Frequent Flyer membership linked to the Virgin Australia Velocity High Flyer Card account. Velocity membership Terms and Conditions apply. This offer can't be used in conjunction with other Virgin Australia Velocity High Flyer Point promotions or offers. Offer is not available to existing Virgin Money Credit Card holders (including upgrades).

2. Virgin Australia Velocity Flyer Card 100,000 bonus Velocity Points offer
Up to 100,000 bonus Velocity Points offer is available to new approved Virgin Australia Velocity Flyer Card account holders who apply by 30 June 2021. 25,000 bonus Velocity Points will be awarded for every month $1,500 or more is spent on Eligible Transactions for 4 months from card approval. Eligible Transaction means any purchase excluding (but not limited to) Cash Advances, Balance Transfers, Special Promotions, BPAY payments, purchases of foreign currency and travellers cheques, transactions made in operating a business, bank fees and charges such as interest and ATM charges and government related transactions. Government related transactions include transactions with government or semi-government entities, or relating to services provided by or in connection with government (for example but not limited to transactions made at Australia Post, payments to the Australian Taxation Office, council rates, motor registries, tolls, parking stations and meters, fares on public transport, fines and court related costs). See Velocity Rewards Program for High Flyer and Flyer Cardholders Terms and Conditions for full details and definition. Please note that if you have a balance transfer, you will be charged interest on any spend you make. Credit Card application must be submitted through this page or by calling 1300 771 634 and indicating that you would like the Flyer Card 100,000 Velocity Points offer. Points will be credited to the Primary Cardholder's Velocity account up to 60 days after the qualifying purchases. Velocity membership Terms and Conditions apply. This offer can't be used in conjunction with other Virgin Australia Velocity Flyer Point promotions or offers. Offer is not available to existing Virgin Money Credit Card holders (including upgrades).

Virgin Australia Velocity High Flyer and/or Flyer Credit Cards

3. Earn Rates 
Standard Velocity Point earn rate on the Virgin Australia Velocity High Flyer Card is 1 Point per dollar spent on Eligible Transactions on your first $8,000 spend per monthly statement period, then 0.5 Points per dollar spent on Eligible Transactions per monthly statement period thereafter. Standard Velocity Point earn rate on the Virgin Australia Velocity Flyer Card is 0.66 Points per dollar spent on Eligible Transactions on your first $1,500 spend per monthly statement period, then 0.5 Points per dollar spent on Eligible Transactions per monthly statement period thereafter. To earn and redeem Velocity Points, you must be a Velocity Frequent Flyer member. Velocity membership Terms and Conditions apply. Velocity Points are earned on Eligible Transactions only.

4. $129 Virgin Australia Gift Voucher 
The Virgin Australia Gift Voucher is available to Primary Cardholders only and provides one Virgin Australia Gift Voucher to the value of $129 (AUD) each year, in the form of a $129 travel credit in a Virgin Australia Travel Bank. You will become eligible for your $129 Virgin Australia Gift Voucher 30 days after card approval in your first year and 30 days after your card anniversary thereafter provided you have made a retail purchase as the Primary Cardholder in the 2 months prior to requesting your voucher online at online at https://virginmoney.com.au/products/credit-card/gift-voucher, your account is active and in good standing and you are a Velocity Frequent Flyer member. Gift voucher is not redeemable for cash and is not reloadable. See Virgin Australia Gift Voucher Benefit Terms & Conditions and Terms of use for full details.

5. Complimentary Lounge Pass 
The complimentary Lounge pass benefit is available to Primary Virgin Australia Velocity High Flyer Cardholders only and provides two Single-Entry Virgin Australia domestic Lounge passes each year. You will become eligible for your two Single-Entry Virgin Australia domestic Lounge passes upon card activation in your first year and then each anniversary thereafter. See Virgin Australia Lounge Pass Benefit Terms & Conditions for full details. Get the latest information on Virgin Australia lounge access. The Virgin Australia lounge is operated by Virgin Australia Airlines Pty Ltd in selected domestic airports in accordance with the Virgin Australia Lounge Terms and Conditions, and as amended from time to time.

6. Balance Transfer  
Your total Balance Transfers may not exceed 80% of your credit limit. The Balance Transfer interest rate applies to balances transferred with this offer for the period shown, from the date the Balance Transfer is processed. At the end of the balance transfer period, the interest rate on any outstanding transferred balance will revert to the interest rate for cash advances, currently 20.99% p.a. on the Virgin Australia Velocity Flyer Card, Virgin Australia Velocity High Flyer Card and Virgin Money No Annual Fee Card, and 21.69% p.a. for the Virgin Money Low Rate Card. Interest rates are variable and subject to change. The interest rates are current as at 29 January 2021. This offer is valid until  30 June 2021. Please note that unless advertised otherwise, you are not entitled to any interest free days whilst you have a balance transfer. This means that all spend will be charged interest at the applicable ongoing purchase rate. Velocity Points are not issued on Balance Transfers. View more information about Balance Transfers.

PROMOTER DISCLAIMER​
Promoter: Virgin Money (Australia) Pty Limited ABN 75 103 478 897 ("Virgin Money") Credit Representative number 369377 promotes and distributes the Virgin Money Credit Cards ("Credit Cards") as an authorised credit representative of Bank of Queensland Limited ABN 32 009 656 740 (“BOQ”), Australian credit licence 244616. Citigroup Pty Ltd ABN 88 004 325 080 ("Citibank") AFSL/Australian credit licence 238098 is the credit provider and issuer of the Credit Cards. BOQ does not and will not guarantee or otherwise support Citibank's obligations under the contracts or agreements connected with the Credit Cards.​

Fees, charges, terms, conditions and credit criteria apply. See our full terms and conditions.​

The material on this webpage has not been prepared by Velocity Frequent Flyer Pty Ltd (VFF) or Virgin Australia (VA). VFF and VA do not hold an Australian Financial Services licence to

provide financial product advice and does not exercise control over the material or take responsibility for any financial product advice. VFF and VA does not hold an Australian credit services licence and is not the licensee in relation to the credit activity being engaged in by the applicable Virgin Money and Citibank credit licensee​.

The Velocity Membership Terms and Conditions apply.

Home and Content Insurance

11. Offer of up to 10,000 Velocity Points is available to eligible customers who purchase a new Virgin Home and/or Contents Insurance policy and have not previously received points for that same policy (not available for renewals). This offer is valid for new policy purchases from 1 December 2020 – 31 August 2021 and is subject to change or removal at the discretion of Virgin Money.  Insurance not available in Northern Territory, North Queensland and Northern Western Australia. Offer is only valid to customers who purchase directly through the website https://experience.velocityfrequentflyer.com or an email sent by Velocity Frequent Flyer (velocity@e.velocityfrequentflyer.com). A valid Velocity membership number must be provided at the time of application. If you’re not a Velocity member you can join Velocity for free. Maximum of 10,000 Velocity Points per policy.  In order to receive the Points, the policy holder's name must match the Velocity name and membership number provided. Eligible policy holders will be entitled to up to 2 x 5,000 Velocity Points subject to the following conditions: the policy holder will be entitled to 5,000 Velocity Points if the insurance is held for more than 65 days (credited to the eligible Velocity account up to 90 days after the policy has been purchased); the policy holder will be entitled to the remaining 5,000 Velocity points if the policy is still active 6 months after purchase (credited to the eligible Velocity account up to 10 months after the policy was purchased).  This offer cannot be used in conjunction with any other Virgin Money Home and Contents Insurance Velocity offers, is not redeemable for cash and is not transferable. The Velocity membership Terms and Conditions apply. 

Exclusions and conditions apply. See the Product Disclosure Statement for full details. Approved applications only.

12. The discounts apply to new Virgin Home and Contents Insurance Price Saver policies purchased online on or after 30 March 2017. We reserve the right to change the offer without notice. Base rate premiums subject to change. The discount does not apply to any renewal offer of insurance. Discount applies only to the insurance portion of the premium before any fees, charges or levies that may apply. This may impact the full extent of the discount.

Promoter: Virgin Money (Australia) Pty Limited (Virgin Money) Authorised Representative No. 280884 of Virgin Money Financial Services Pty Ltd AFSL 286869. Auto & General Services Pty Ltd (AFSL 241411) arranges the insurance on behalf of the product issuer Auto & General Insurance Company Ltd (AFSL 285571)(Auto & General). As we don't know your personal financial situation, needs or objectives we can't advise if this insurance will suit you. Consider your needs and the Product Disclosure Statement (PDS) before making a decision to buy this product. Auto & General pays Virgin Money a commission which is a percentage of your premium. For further details see the Financial Services Guide (FSG). View a copy of the PDS and Financial Services Guide at virginmoney.com.au.

This information is of a general nature only and does not take into account your personal financial situation, needs or objectives. As we don't know your financial needs we can't advise if any of these products will suit you. Please consider the relevant Product Disclosure Statements and Financial Services Guides available at virginmoney.com.au before deciding whether to buy or continuing to hold a product. 

The financial services material on this webpage has been prepared by Virgin Money Financial Services Pty Ltd ABN 51 113 285 395 AFSL 286869 and not by Velocity Frequent Flyer Pty Ltd (VFF) or Virgin Australia (VA). VFF and VA do not hold an Australian Financial Services Licence to provide financial product advice and does not exercise control over the Financial Services content of this webpage. VFF does not take responsibility for any financial product advice contained webpage.

Car Insurance

13. Offer of up to 10,000 Velocity Points is available to eligible customers who purchase a new Virgin Car Insurance comprehensive policy and have not previously received points for that same policy number (not available for renewals). This offer is valid for new policy purchases from 19 January 2021 – 31 August 2021 and is subject to change or removal at the discretion of Virgin Money. Offer is only valid to customers who purchase directly through the website https://experience.velocityfrequentflyer.com or an email sent by Velocity Frequent Flyer (velocity@e.velocityfrequentflyer.com). A valid Velocity membership number must be provided at the time of application. If you’re not a Velocity member you can join Velocity for free. Maximum of 10,000 Velocity Points per policy (even if multiple cars are insured under a single policy).  In order to receive the Points the policy holder must be the main driver and their name must match the Velocity account name and membership number provided. Eligible policy holders will be entitled to up to 10,000 Velocity Points to be awarded in two stages, 1 x 5,000 Velocity Points and 1 x 5,000 Bonus Velocity Points, subject to the following conditions: the policy holder will be entitled to 5,000 Velocity Points if the insurance is held for more than 65 days (credited to the eligible Velocity account up to 90 days after the policy has been purchased); the policy holder will be entitled to the remaining 5,000 Bonus Velocity Points if the policy is still active 6 months after purchase (credited to the eligible Velocity account up to 10 months after the policy was purchased). This offer cannot be used in conjunction with any other Virgin Money Car insurance offers, is not redeemable for cash and is not transferable.  The Velocity membership Terms and Conditions apply. 

Exclusions and conditions apply. See the Product Disclosure Statement for full details. Approved applications only. 

14. The discounts apply to the premium paid for a new Virgin Car Insurance Price Saver policy initiated online on or after 30 March 2017. The discount applies to Comprehensive, Third Party Property and Third Party Fire and Theft Car policies. We reserve the right to change the offer without notice. Base rate premiums subject to change. The discount does not apply to any renewal offer of insurance. Discount applies only to the insurance portion of the premium before any fees, charges or levies that may apply. This may impact the full extent of the discount.

This information is of a general nature only and does not take into account your personal financial situation, needs or objectives. As we don't know your financial needs we can't advise if any of these products will suit you. Please consider the relevant Product Disclosure Statements and Financial Services Guides available at virginmoney.com.au before deciding whether to buy or continuing to hold a product. 

Promoter: Virgin Money (Australia) Pty Limited (Virgin Money) Authorised Representative No. 280884 of Virgin Money Financial Services Pty Ltd AFSL 286869. Auto & General Services Pty Ltd (AFSL 241411) arranges the insurance on behalf of the product issuer Auto & General Insurance Company Ltd (AFSL 285571)(Auto & General). As we don't know your personal financial situation, needs or objectives we can't advise if this insurance will suit you. Consider your needs and the Product Disclosure Statement (PDS) before making a decision to buy this product. Auto & General pays Virgin Money a commission which is a percentage of your premium. For further details see the Financial Services Guide (FSG). View a copy of the PDS and Financial Services Guide at virginmoney.com.au.

The financial services material on this webpage has been prepared by Virgin Money Financial Services Pty Ltd ABN 51 113 285 395 AFSL 286869 and not by Velocity Frequent Flyer Pty Ltd (VFF) or Virgin Australia (VA). VFF and VA do not hold an Australian Financial Services Licence to provide financial product advice and does not exercise control over the Financial Services content of this webpage. VFF does not take responsibility for any financial product advice contained webpage.

15. Virgin Money Super Offer Terms and Conditions

Velocity Points are available to new and existing Virgin Money Super customers. 1 Velocity Frequent Flyer Point will be awarded for every $5 of Net Super contribution during the Points Earn Period.  The maximum number of Velocity Points you may earn in respect of any financial year is 250,000 Velocity Points. The number of Velocity Points Virgin Money will allocate to you for a Points Earn Period is based on the net contributions in your Virgin Money Super account during that period. Points are allocated to your account approximately 3½ months after the Points Period end. See Virgin Money’s Super Engagement Program Page  for more details. To be eligible to earn Velocity Points for a given Points Earn Period, you must be a member of Virgin Money Super on the relevant Points Issue Date , you must have updated your Virgin Money Super account with your Velocity membership number, name and surname before the last business day of the relevant Points Earn Period; you must have had a superannuation guarantee contribution or a voluntary contribution received into your Virgin Money Super account during the relevant Points Earn Period and you must be an individual who is an Australian permanent resident or citizen and you must be an active member of Velocity Frequent Flyer. You must not have made a rollover out of your Virgin Money Super account in the 18 months before the relevant Points Issue Date.

Before you rollover or consolidate your superannuation, you should check to see if insurance or other benefits will be impacted or lost. Some funds may also charge withdrawal or exit fees. You should consider our Product Disclosure Statement . Please note this information does not constitute personal financial product advice, and you may wish to consult your financial adviser before making a decision about whether Virgin Money Super fits your objectives, financial situation and needs. If you are considering making voluntary contributions into your Virgin Money Super account, you should consider your personal circumstances, the impact of such contributions to your contribution caps, as well as associated taxation issues before making any decision on making voluntary contributions. Concessional tax rates do not apply on contributions which exceed government contribution limits. See the ‘How Super is Taxed’ section of the Virgin Money Super Product Guide and the contribution fact sheet on our website for more information about contribution types and limits.

This information is of a general nature only and does not take into account your personal financial situation, needs or objectives. As we don't know your financial needs we can’t advise if Virgin Money Super will suit you.  Please consider the Product Disclosure Statement , Product Guide , Insurance Guide and Financial Services Guide  before taking any action in relation to your superannuation.

It is very important to note that superannuation is generally a long term investment. Past investment performance is not a reliable indicator of future performance and should never be the sole factor considered when selecting a fund.

To earn and redeem Velocity Points, you must be a Velocity member. Velocity Frequent Flyer issues Velocity Points on instruction from Virgin Money. Velocity membership and Points earn and redemption are subject to the Member Terms and Conditions , as amended from time to time. 

Virgin Money Financial Services Pty Ltd ABN 51 113 285 395 (Virgin Money) provides and operates Virgin Money's Super Engagement Program. Virgin Money reserves the right to change or withdraw Virgin Money’s Super Engagement Program at any time in line with the Virgin Money Super Engagement Program Terms & Conditions. Virgin Money Super is a plan in the Mercer Super Trust ABN 19 905 422 981. Virgin Money Super is issued by Mercer Superannuation (Australia) Limited (MSAL) ABN 79 004 717 533 AFSL 235906 as trustee of the Mercer Super Trust. For more information about Virgin Money Super, please refer to the PDS which is available free of charge on our website or by calling the Customer Care team on 1300 652 770.

The material on this webpage has not been prepared by Velocity Frequent Flyer Pty Ltd (VFF) or Virgin Australia (VA). VFF and VA do not hold an Australian Financial Services licence to provide financial product advice and does not exercise control over the material or take responsibility for any financial product advice. VFF and VA does not hold an Australian credit services licence and is not the licensee in relation to the credit activity being engaged in by the applicable Virgin Money credit licensee.