Upgrade to Optus

Get paid up to 20,000 Velocity Points when you sign up to an Eligible Optus Service, or recontract to an Eligible Optus Service with a 12, 24 or 36 month Handset Payment Plan, and stay connected for 3 months* (for recontracts cancellation fees and device payments for your old plan may apply).
  • Offer is exclusively available online at optus.com.au/velocity until 29 January 2020.
  • Points vary depending on the Eligible Optus Service selected.

Upgrade Online

How to get paid Points with Optus

1

Go online
To optus.com.au/velocity and select the plan you want to sign up to.

2

Enter your details
Grab your Velocity membership number and enter it in the order form.

3

Purchase
Complete your purchase, stay connected for 3 months and you’ll get paid your Points within 2 weeks*.

  • Q: Who is eligible?
    A: This Velocity Points offer is available to Velocity Members who sign-up to any of the plans listed on optus.com.au/velocity as a new service, or recontract as an existing Optus mobile customer to an Optus Choice Packaged Plan with a 12, 24 or 36 month Handset Payment Plan listed on optus.com.au/velocity under Mobile Phones, and stay connected to Optus for 3 months (89 days) by 29 January 2020.

    Q: How do I take up the Velocity Frequent Flyer Points offer?
    A: Before 29 January 2020, you must verify your Velocity Frequent Flyer number on the website www.optus.com.au/velocity before signing-up to a plan, and then stay connected to that same Optus plan for 3 months (89 days) in order to receive the Velocity Points.

    Q: How many Velocity Points can I receive?
    A: Visit optus.com.au/velocity to see the Velocity Points available for each Eligible Optus Service.

    Q: How do I activate my Optus service?
    A: Your Eligible Optus Service will automatically activate up to 2-24 hours after the SIM card is inserted into a device. For more information visit Activate your SIM card - https://offer.optus.com.au/activate-sim.

    Q: What happens to the Velocity Frequent Flyer Points if I cancel my Optus service?
    A: If you cancel your Eligible Optus Service within 3 months (89 days) from service activation, you will not receive the Velocity Frequent Flyer Points. After 3 months (89 days) of being connected, you will receive the Points.

    Q: How many times can I earn Velocity Frequent Flyer Points?
    A: You can earn Velocity Frequent Flyer Points for every new activation of an Eligible Optus Service as listed on optus.com.au/velocity. You can also earn Velocity Points for every recontract of an existing Optus mobile service to an Optus Choice Packaged Plan with a 12, 24 or 36 month Handset Payment Plan as listed on the optus.com.au/velocity.

    Q: What is the definition of recontracting?
    A: For the purposes of the Existing Optus Customer Velocity Frequent Flyer Points offer a recontract is when you switch your existing Optus mobile service from an existing Optus postpaid mobile plan to an Optus Choice Packaged Plan with a 12, 24 or 36 month Handset Payment Plan, via www.optus.com.au/velocity. Note, a recontract is subject to payout of existing contract including applicable device payment plan, fees and charges.

    Q: Will any cancellation fees apply if I am recontracting?
    A: As part of your recontracting to an Optus Choice Packaged Plan you will also need to take up a 12, 24 or 36 month Handset Payment Plan. If you are still in contract with your existing Optus mobile service, you will need to pay out your existing handset and any associated cancellation fees.  If you are out of contract on your existing Optus mobile service, you will not be charged a handset or cancellation fee when you recontract.

    Q: What should I do if I have an issue with Velocity Frequent Flyer Points?
    A: Please contact our customer care on https://optus.com.au/support.

    Q: How long will it take before Velocity Frequent Flyer Points are allocated?
    A: Your Eligible Optus Service must be active for 3 months (89 days) to be eligible for Velocity Points. It may take up to 103 days from activation of your Eligible Optus Service for your Velocity Points to be awarded to your Velocity account. Velocity Points cannot be claimed retrospectively.

    To login to your Velocity account visit www.velocityfrequentflyer.com.

    Q: Can I receive this offer in conjunction with other offers?
    A: This offer is not available with any other offers, unless specified.

    Q: Do I need a Velocity membership to be eligible for the Velocity offer?
    A: Yes. An active Velocity membership is required in order to be eligible for this offer. Members must provide their Velocity membership number at time of sign up or recontract to be eligible to receive Velocity Points. Your Velocity account must be registered with the same name as your Optus account.

    Q: Can I still receive Velocity Points if my Velocity account and Optus account are registered under different names?
    A: No. Your Velocity account must be registered with the same name as your Optus account.

    Q: Is this offer available through all Optus channels?
    A: The Velocity Points offer is only available for Eligible Optus Services purchased via optus.com.au/velocity. The offer is not available in store, over the phone or any other website including optus.com.au.

    Q: Do Velocity Points expire?
    A: A member’s Points will expire 24 months after the date of last account activity.  Account activity is earning or redeeming Points, transferring Points to or from their Membership Account using Points Transfer – Airlines, or purchasing Points using Velocity Points Booster, but excludes transferring Points to or from an Eligible Family Member or participating in a Family Pool. See the Velocity Frequent Flyer Terms and Conditions for details.

    Q: What can Velocity Points be redeemed for?
    A: Velocity Points may be redeemed for flights, online shopping, fuel, cars, hotels, holiday and travel. For more information visit  www.velocityfrequentflyer.com.

    Q: When will my Optus product be delivered?
    A: Delivery timeframes will be dependent on several factors, such as stock availability and delivery location. For more information visit https://www.optus.com.au/for-you/support/answer?id=7686.

    Q: How can I check the Optus mobile coverage in my area?
    A: Visit www.optus.com.au/coverage to check the Optus mobile network coverage in your area.   

    Q: Does this offer apply to Small to Medium Business (SMB) Customers?
    A: Yes, an SMB customer (excludes Tech Fund and Fleet) can take up this offer with a consumer plan. They can also include their ABN/ACN to receive Business Fast Lane and Premium Support.

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*Terms and conditions:

New Service Velocity Frequent Flyer Points offer:

New Service Velocity Frequent Flyer Points Offer is available until 29 January 2020 for customers, residing in Australia, who are current Velocity members, who sign up to an Eligible Service (set out below) as a new service, via optus.com.au/velocity, and stay connected for 3 months (89 days). Eligible Services are: a) the $39 (4,000 Points), $49 (8,000 Points), $59 (10,000 Points), $79 (20,000 Points) Optus Choice Packaged Plans;  b) the $15 (2,000 Points), $25 (3,000 Points), $50 (7,000 Points) Data Plan; or c) $10  (1,000 Points) Connected Device Plan (Tablets, Watches and Data Sims) on a 12, 24 or 36 month Handset Payment Plan. Customer must stay connected for 3 months (89 days) after activation to be eligible to receive Points (Qualification Period). Points will be applied to your Velocity Account within 14 days of the Qualification Period (103 days in total from activation). If you cancel before the end of the Qualification Period, you will not be eligible to receive any Points. Your Velocity account must be registered with the same name as your Optus account. Offer not available with any other offers, unless specified. Members must provide their Velocity membership number at time of sign up to be eligible to receive Velocity Points. Velocity Points cannot be claimed retrospectively. Optus terms and conditions for the selected Eligible Service apply. A member's Velocity Points will expire 24 months after the date of last Velocity account activity. Members are subject to the Velocity Membership Terms and Conditions as amended from time to time.

Existing Optus Customer Velocity Frequent Flyer Points offer:

Existing Customer Velocity Frequent Flyer Points Offer available until 29 January 2020, for existing Optus customers residing in Australia, who are current Velocity members, who recontract their existing service via optus.com.au/velocity to the $39 (4,000 Points), $49 (8,000 Points), $59 (10,000 Points) or $79 (20,000 Points) Optus Choice Packaged Plans with a 12, 24 or 36 month Handset Payment Plan and stay connected for 3 months (89 days). If you recontract to an Optus Choice Package Plan, you may need to pay out any remaining device repayment or cancellation fees related to your previous service on your next bill. Customer must stay connected for 3 months (89 days) in order to be eligible to receive Points (Qualification Period). Points will be applied to your Velocity Account within 14 days of the Qualification Period (103 days in total from recontract).  If you cancel before the end of the Qualification Period, you will not be eligible to receive any. Offer not available with any other offers, unless specified.  Your Velocity account must be registered with the same name as your Optus account. Offer not available with any other offers, unless specified. Members must provide their Velocity membership number at time of recontract to be eligible to receive Velocity Points. Velocity Points cannot be claimed retrospectively. Optus terms and conditions for the selected Eligible Service apply. A member's Velocity Points will expire 24 months after the date of last Velocity account activity. Members are subject to the Velocity Membership Terms and Conditions as amended from time to time.

Optus Changes to Plans (month to month) Optus may make changes to your month-to-month mobile plan, options and add-ons, including changes to the plan price or inclusions. This could include moving you to a new plan, option or add-on which may cost more. If Optus increase your plan price or add-on fees (additional data, international talk & text or roaming), decrease your included data or move you to a new plan, Optus will give you at least 30 days’ notice of these changes. If you don’t like the changes, you can choose a new plan (once per billing period) or cancel your plan. For any other changes Optus make to your plan that Optus reasonably believe may adversely impact on you, Optus will give you reasonable notice of those changes. See your plan’s CIS for more information.

Optus Choice Plans (month to month) You can change your mobile plan to another eligible plan once per billing period or cancel your plan at any time. If you change your plan and you also have a related device payment plan, your device payment plan will remain in place and your device payments will remain the same. You may lose your existing add-ons and/or options if you change to a plan that is not eligible for these add-ons and/or options, and these will still be charged in full for your current billing period. If you need to cancel your mobile plan, there are no plan cancellation fees. However, if you have a related device payment plan then this will be cancelled and you’ll have to pay out any remaining payments for your device under that device payment plan and any device credits or discounts will be forfeited. You will also need to pay all charges, inclusive of those outside of your plan inclusions (including for services or accessories), which have been incurred up until the date of cancellation. This is subject to your Australian Consumer Law rights.

Device Payment Plans You can buy an eligible device on a device payment plan and pay for it over a selected term by monthly instalments. You will need to remain on an eligible Optus plan for the term of your device payment plan. If you cancel your eligible plan or move to an ineligible plan, your related device payment plan will also be cancelled. You’ll need to pay out any remaining device payments in full. Any applicable device credits or discounts will be forfeited. This is subject to your Australian Consumer Law rights. Limit of one device payment plan per eligible device and per Optus plan. See your plan’s CIS for more information.