Upgrade to Optus

Get paid up to 40,000 Velocity Points when you upgrade to an eligible Optus plan.
  • Offer is exclusively available online at optus.com.au/velocity
  • Optus have a range of eligible new plans available for Mobile handsets, SIM only, Tablets, watches and Data SIMs.
  • Offer extended until 16 December 2019

Upgrade Online

How to get paid Points with Optus

1

Go online
To optus.com.au/velocity and select the plan you want to sign up to.

2

Enter your details
Grab your Velocity membership number and enter it in the order form.

3

Purchase
Complete your purchase and you'll get paid your Points within 6 weeks.

Plus, you'll get access to:

Optus Network
Super-Fast 4G Plus network in more places.

Data Share
Share the total monthly data across eligible mobile services that are on the same bill.

Optus Perks
Enjoy discounted movies, exclusive competitions and more.

  • Q: Who is eligible for this introductory Velocity Points offer?
    A: This introductory Velocity Points offer is available to Velocity Members who sign-up as a new Optus customer to any of the plans listed on www.optus.com.au/velocity or recontract as an existing Optus customer to any of the “SIM only” or “Mobile Phones” plans listed on www.optus.com.au/velocity. Offer extended until 16 December 2019

    Q: Which Optus services are eligible to receive Velocity Points?
    A: The introductory Velocity Points offer is available on the Optus plans listed on www.optus.com.au/velocity.   Please note that for existing recontracting Optus customers, the introductory Velocity Points offer is only available for the “SIM only” or “Mobile Phones” plans listed at www.optus.com.au/velocity

    Q: Which Optus services can I recontract to receive Velocity Points?
    A: Only available on eligible My Plan Plus 24 Month handset plan (as listed under “Mobile Phones” on www.optus.com.au/velocity) and My Plan Plus 12 Month SIM only plan (as listed under “SIM Only” on www.optus.com.au/velocity). Velocity Points are not available when recontracting to Optus Connected Device Plan over 12 or 24 months (under “Watches”), Optus Data Plan with a device over 12 or 24 months (under “Tablets”) or Optus Data month to month plan (under “Data SIMs”) (as listed on www.optus.com.au/velocity).  

    Q: How many Velocity Points can I receive?
    A: Visit www.optus.com.au/velocity to see Velocity Points available for each eligible Optus service. Members must provide their Velocity membership number at time of sign up or recontract to be eligible to receive Velocity Points. Your Velocity account must be registered with the same name as your Optus account.

    Q: Can I receive Velocity Points on multiple Optus services?
    A: Yes. A Velocity member may purchase multiple eligible Optus services and may receive Points for these services as listed on www.optus.com.au/velocity

    Q: How do I activate my Optus service?
    A: The service will automatically activate up to 4 hours after the SIM card is inserted into a device. For more information visit Activate your SIM card.

    Q: Where else is the Velocity offer available?
    A: The Velocity offer is only available for eligible Optus services purchased via www.optus.com.au/velocity. The offer is not available in store, over the phone or  any other website including www.optus.com.au

    Q: Do I need a Velocity membership to be eligible for the Velocity offer?
    A: Yes. An active Velocity membership is required in order to be eligible for this offer. Members must provide their Velocity membership number at time of sign up or recontract to be eligible to receive Velocity Points. Your Velocity account must be registered with the same name as your Optus account.  

    If you are not a current Velocity member, you can join the Velocity Frequent Flyer program for free at www.optus.com.au/velocity prior to purchase. Members are subject to the Velocity Membership Terms and Conditions as amended from time to time.

    Q: Can I still receive Velocity Points if my Velocity account and Optus account are registered under different names?
    A: No. Your Velocity account must be registered with the same name as your Optus account.  

    Q: When will I receive my Velocity Points?
    A: Your Optus service must be active for 30 days to be eligible for Velocity Points. It may take up to 6 weeks from activation of your Eligible Optus Service for your Velocity Points to be awarded to your Velocity account. Velocity Points cannot be claimed retrospectively.

    To login to your Velocity account visit www.velocityfrequentflyer.com

    Q: What can I do if I haven’t received my Velocity Points?
    A: Velocity Points may take up to 6 weeks to be awarded after activating your eligible Optus Service. If after this time, Points have not been awarded, please contact Optus at https://optus.com.au/support

    Q: What happens if I cancel my Optus service?
    A: If you cancel your Optus service within 30 days from service activation, you will not receive any Velocity Points. Optus cancellation fees may apply.

    Q: Is the Apple Music trial offer included in eligible Optus services?
    A: Yes. The 6 or 12 month Apple Music trial offer is included in selected Mobile Handset and Mobile SIM Only plans. The trial offer length depends on the eligible plan.  For full terms, visit optus.com.au/applemusic/fullterms.

    Q: How many times can I receive Velocity Points?
    A: The Velocity Points can be received once per activated eligible Optus service via the Points Earning Website https://optus.com.au/velocity.

    Q: How do I check my Velocity Points balance?
    A: You can check your Points balance by logging into your Velocity account  on www.velocityfrequentflyer.com  

    Q: Can I redeem this Velocity Points offer in conjunction with other offers?
    A: No. This offer is not available with any other offers, unless specified.

    Q: Do Velocity Points expire?
    A: member’s Points will expire 24 months after the date of last account activity.  Account activity is earning or redeeming Points, transferring Points to or from their Membership Account using Points Transfer – Airlines, or purchasing Points using Velocity Points Booster, but excludes transferring Points to or from an Eligible Family Member or participating in a Family Pool. See the Velocity Frequent Flyer Terms and Conditions for details.

    Q: What can Velocity Points be redeemed for?
    A: Velocity Points may be redeemed for flights, online shopping, fuel, cars, hotels, holiday and travel. For more information visit  www.velocityfrequentflyer.com

    Q: When will my Optus product be delivered?
    A: Delivery timeframes will be dependent on several factors, such as stock availability and delivery location. For more information visit https://www.optus.com.au/for-you/support/answer?id=7686

    Q: How can I check the Optus mobile coverage in my area?
    A: Visit www.optus.com.au/coverage to check the Optus mobile network coverage in your area.

READY TO UPGRADE?

With up to 40,000 Points* available with an eligible Optus plan, you could be sipping coconuts in no time.^

UPGRADE today

Terms and conditions:

*This introductory offer is only available to Velocity Members who sign-up, as a new Optus customer, to Optus My Plan Plus 24 month handset Plan (under “Mobile Phones”), Optus My Plan Plus 12 month SIM only plan (under “SIM Only”), Optus Connected Device Plan over 12 or 24 months (under “Watches”), Optus Data Plan with a device over 12 or 24 months (under “Tablets”) or Optus Data month to month plan (under “Data SIMs”) listed on www.optus.com.au/velocity (‘Eligible Optus Services’), or (ii) sign-up to a new contract term, as an existing Optus customer, to Optus My Plan Plus 24 month handset Plan (under “Mobile Phones”) or Optus My Plan Plus 12 month SIM Only plan (under “SIM Only”) listed on www.optus.com.au/velocity (“Eligible Optus Recontract Services”). Only available online at www.optus.com.au/velocity. Offer extended until 16/12/19. The Velocity Points on Eligible Optus Services and Eligible Optus Recontract Services are listed on www.optus.com.au/velocity. This offer is not available with other offers, unless specified.

Members must provide their Velocity membership number at time of sign up or recontract to be eligible to receive Velocity Points. Your Velocity account must be registered with the same name as your Optus account. Your Optus service must be active for 30 days to be eligible for Velocity Points. It may take up to 6 weeks from activation of your Eligible Optus Service for your Velocity Points to be awarded to your Velocity account. Velocity Points cannot be claimed retrospectively. Optus terms and conditions for the selected Eligible Optus Service apply. Cancellation fees may apply. A member’s Points will expire 24 months after the date of last Velocity account activity. Members are subject to the Velocity Membership Terms and Conditions as amended from time to time.

^To view the Velocity Points required for one-way or return fares from Australia to Fiji visit here. The quoted redemption fares are correct as at 9 October 2019 and are subject to change. Fares are subject to availability, and seats are limited and may not be available at peak times or on all flights. Price is based on a one way economy Reward Seat fare and must be booked on the Velocity website. Taxes, fees and carrier charges are payable in addition to Velocity Points redeemed and are not eligible for Points earn. Price may vary until ticketed. All payments made by debit/credit card are subject to a payment surcharge. For Rewards Seat bookings on: (i) Virgin Australia operated flights; (ii) Delta Air Lines operated and marketed flights between Sydney and Los Angeles; or, (iii) Etihad Airways operated flights, a carrier charge will apply, and will be increased on 8 January 2020, view more information here. Add $40 or 5,200 Points
for international short haul bookings or $70 or 8,800 Points for international long haul booking per person for bookings made on the phone. A checked baggage allowance is included in your fare, view Reward Seat Baggage Allowances for details. Name changes are not permitted. Other changes, refunds and cancellation are permitted prior to travel and may incur a fee and any applicable fare difference. You may also be entitled to a refund under the Australian Consumer Law in certain circumstances. View the Velocity Rewards Seat fare rules for more information. Some flights may be operated by a partner airline. Different baggage allowances and conditions may apply to these flights. Full terms and conditions at velocityfrequentflyer.com.

Optus Network: Coverage availability will vary depending on your device and location. Check coverage at optus.com.au/coverage based on your address and device.

Data Share: If you have more than one eligible plan that shares data on the same billing account, the included monthly data allowance will combine into one data pool, which will be shared by all eligible services on that account. This data can also be shared with any existing Share Data Plan. Any unused data in the data pool expires at the end of each billing month.