A Qualifying Stay is one or more consecutive nights at the same hotel, whether you check in or out more than once, at the hotel’s Qualifying Room Rates (generally the standard rate, not a discounted or group rate). Qualifying Room Rates generally do not include promotional rates, wholesale packages, conference rates and group tour rates, employee discount rates, rates booked through third party web sites offering discounted 'distressed' inventory or 'last minute' accommodation deals, Member benefits discount rate and award or discount certificates, free or complimentary hotel stays, special rates offered through travel agencies, special rates offered to airline crew, airline employees, travel agent employees, Hotel employees or other industry discount rates. All hotel stays are governed by the individual hotels’ terms and conditions; please refer to the individual hotels’ website for full terms and conditions. Check the Velocity Member Terms and Conditions for details about earning Velocity Points with hotel partners. Please allow 2-8 weeks for Points to be allocated to your Velocity Account. Please ensure the name on the Velocity Account provided matches the name under which the hotel booking is made in order to earn Points for your stay.
The above General Terms and Conditions apply for each hotel partner unless specified in the individual partner terms and conditions listed below.
1Crown Hotels: Velocity Points earn is based on Qualifying Room Rate. Participating hotels include Crown Towers, Crown Metropol, Crown Promenade, Crown Promenade Perth and Crown Metropol Perth. Points are not earned on ancillary hotel spend such as mini bar, room service, food and beverages, telephone, laundry and “pay per view” charges. Velocity Points cannot be earned on free or complimentary hotel stays, stays purchased as part of a packaged holiday, stays at industry discount rates, stays at group rates or special promotion rates, stays in conjunction with any other Reward offer or Reward’s based program, stays booked through travel agencies or special rates offered to industry employees, stays booked using gift vouchers, meeting room hire, weddings or event related expenditures. Velocity Member Terms and Conditions and Crown Hotels terms and conditions apply.
2Hamilton Island: You must stay at a hotel that is operated by Hamilton Island Enterprises (HIE). Eligible Hotels are Palm Bungalows, Reef View Hotel, Beach Club and qualia. Points are only awarded on the dollar-spend on room-inclusive packages (Room-only bookings, Room and breakfast bookings, Bundled accommodation-inclusive packages as advertised on the hamiltonisland.com.au or qualia.com.au websites). Your stay must be booked directly with Hamilton Island Holidays via the following eligible channels, the official Hamilton Island website – hamiltonisland.com.au; the official qualia website – qualia.com.au; or via the Hamilton Island Holidays Call Centre (tel 1300 081 312). Further conditions apply and can be viewed in full at hamiltonisland.com.au/velocity-terms. Velocity Member Terms and Conditions apply.
3TFE Hotels: Adina Apartment Hotels, Medina Serviced Apartments, Vibe Hotels, Rendezvous Hotels, Travelodge Hotels and TFE Hotels Collection - Velocity Points can be earned on accommodation rate only when charged to the Member’s room, when the rate is equal to or above the specified rate threshold for the hotel. To earn Points please remember to quote your Velocity number at the time of booking or upon check-in at the hotel. Consecutive bookings are not eligible for points. Points cannot be split between two or more members occupying the room. Points will only be issued to the person who’s name is on the invoice for the hotel stay. Points are not awarded for no-shows or bookings made through third party channels. Points can only be earned on a maximum of seven nights per stay. Points earn is only eligible for up to 3 paid rooms per member card for any common stay period. Rate exclusions and thresholds apply and are subject to change, please check with the hotel upon booking or visit https://www.tfehotels.com/en/terms-conditions/ for the threshold for your hotel and full terms and conditions. Velocity Member Terms and Conditions apply.
4Accor: The minimum transferrable amount is 4,000 ALL points per conversion, which is equivalent to 4,000 Velocity Points. Members must login to their ALL membership account to transfer their ALL points to Velocity. Please allow up to six weeks for your Points to be credited to your Velocity account. After your ALL points are converted into Velocity Points, these Points are subject to the Velocity Member Terms and Conditions.View terms and conditions of the ALL, Accor’s lifestyle loyalty program terms and conditions
5InterContinental Hotels Group: InterContinental®, Crowne Plaza®, Hotel Indigo®, Holiday Inn®, Holiday Inn Express®, Holiday Inn Resort®, Holiday Inn Club Vacations®, Staybridge Suites® and Candlewood Suites®. To earn Velocity Points whenever you stay within the InterContinental Hotels Group you must be a member of the IHG Rewards Club Program (join at www.ihgrewardsclub.com) and select Virgin Australia as your Preferred Frequent Flyer Program. After your IHG® Rewards Club points are converted into Velocity Points, these Points are subject to the Velocity Member Terms and Conditions. For more instructions please visit Earning Points with IHG. For details on the Velocity Points earning structure including full IHG® Rewards Club Program terms and conditions visit IHG.
6Pan Pacific Hotels and Resorts and PARKROYAL Hotels & Resorts: Points are earned on Qualifying Stays booked directly with the hotel, including online at panpacific.com and parkroyal.com. You must register your Velocity number at the time of booking. Points are not awarded for bookings made through third party channels. Velocity Member Terms and Conditions and Pan Pacific terms and conditions apply.
7The StayWell Hospitality Group: Velocity Frequent Flyer Points are valid for StayWell Holdings brands including The Prince Akatoki, Park Regis and Leisure Inn. Bookings must be made direct with participating properties via the hotel website, email, phone or in person. Velocity Points are not awarded for bookings made via travel agents or other third party channels. Ancillary items such as restaurant dining, mini-bar, telephone charges and laundry are also not eligible to earn Velocity Points. Velocity Member Terms and Conditions and The StayWell Hospitality Group terms and conditions apply.
8Next Story Group: Points are earned on Qualifying Stays booked directly with participating Next Story Group hotels (Chifley, Country Comfort, Sage Hotels, Next Hotels and Ink Hotels), including online bookings. To earn Points please quote your Velocity number at the time of booking or upon arrival/departure of the hotel. If you have booked online, quote your Velocity number upon arrival/departure. Points are not awarded for bookings made through third party channels. Points can only be earned on a maximum of seven nights per stay. Velocity Member Terms and Conditions apply.
9Langham Hospitality Group: Velocity Points are earned on Qualifying Stays under a Qualifying Room Rates at Participating Hotels only. A Qualifying Stay consists of a maximum of 3 rooms on any one night and a maximum of 7 nights per stay (where a stay consists of consecutive nights spent at the same domestic hotel). Velocity Points will not be earned on stays in excess of Qualifying Stays. A maximum of 1,000 Velocity Points may be earned per Qualifying Stay at an international hotel outside of Australia. Qualifying Room Rate means the hotel published room rate for the Qualifying Stay including, but not limited to, rates found on langhamhotels.com or any Langham or affiliate hotel website. Qualifying Room Rates exclude complimentary, free or barter rooms including, but not limited to, any free night awards; travel agent wholesale rate and tour packages including, but not limited to, pre-paid bookings made and paid through tour operators, online travel agents; airline employee and crew rates; group rates; qualified discount rates including travel industry discount rates, family rates and government rates and certain special promotional rates. Advance reservations required and subject to room availability. A valid Velocity membership card must be produced for Points to be credited. Only one Velocity Frequent Flyer member will receive Velocity Points per room booking. Velocity Member Terms and Conditions and The Langham Hospitality Group terms and conditions apply.
10Shangri-La Hotels and Resorts: Velocity Points are earned on Qualifying Stays under a Qualifying Room Rate at Shangri-La hotel, resort, Kerry hotel, Hotel Jen or Traders hotel published on www.shangri-la.com. Your stay must be booked directly at goldencircle.shangri-la.com or by contacting the group Worldwide Reservations Centre. Velocity membership card must be presented or the membership number must be provided upon check-in for Points to be awarded. Velocity membership card details must match the name on the reservation in order for Velocity Points to be credited. Only one member may earn per room booking. If a member reserves multiple rooms, only the non-discounted or corporate rate on the room that the member has physically occupied will be eligible to earn Velocity Points. Velocity Points will be credited to the Member’s Velocity membership account when the preference to earn Velocity Points is selected prior to check-out, and once made, the final selection cannot be amended. Please allow 4-6 weeks for Points to be credited to your account. After such time should Points still not be awarded, contact the hotel with your receipt. Points are not earned on discounted or corporate rates. For more details on earning Velocity Points with Shangri-La please view terms and conditions. Velocity Member Terms and Conditions apply.
11Voyages Ayers Rock Resort: Members will only earn Points for Qualifying Stays booked directly with Voyages at the following participating properties: Sails in the Desert (Ayers Rock Resort), Desert Gardens Hotel ( Ayers Rock Resort), Emu Walk Apartments (Ayers Rock Resort), Outback Pioneer Hotel (Ayers Rock Resort) and Home Valley Station (Western Australia). Excludes stays on which a member earns points under a loyalty program other than the Velocity Program. Points earn is eligible on room rates only. Meals including breakfast (bundled or not), touring and all other charges are excluded. Please ensure you provide your Velocity Membership number at the time of booking or upon check in or departure to earn Points for your stay. Velocity Member Terms and Conditions and Voyages Ayers Rock Resort terms and conditions apply.
12Virgin Limited Edition: Participating properties are listed below. Points will be earned on each Qualifying Stay as outlined below. Qualifying Stay means each night for each room booked at a Participating Property, excluding Necker Island where stay of 7 nights in a double room is required. Bookings are subject to availability and blackout dates may apply. Velocity Member Terms and Conditions and Virgin Limited Edition terms and conditions apply (and can be found at www.virginlimitededition.com).
(a) Necker Island in the British Virgin Islands – 35,000 Points per Qualifying Stay;
(b) Ulusaba Private Game Reserve in South Africa – 4,000 Points per Qualifying Stay;
(c) Mahali Mzuri Kenyan Safari Camp – 4,000 Points per Qualifying Stay;
(d) The Lodge in Verbier, Switzerland – 3,000 Points per Qualifying Stay;
(e) Kasbah Tamadot in Morocco – 1,500 Points per Qualifying Stay;
(f) Mont Rochelle in South Africa – 750 Points per Qualifying Stay;
Ulusaba Private Game Reserve and Kasbah Tamadot only - Points can be evenly split between two Members sharing a room. To split Points, Members must notify the hotel at the time they make a booking that they wish to split the points between Members. The hotel will be responsible for managing Points split. Points can only be earned on one room per night per booking.
The Lodge only - Points cannot be split between Members sharing a room. Points can only be earned on one room per night per booking.
Mahali Mzuri Kenyan Safari Camp - Points can be evenly split between two Members sharing a room. Claims by one member for multiple rooms are not permitted. Points cannot be claimed on ‘free nights’ as part of any applicable Free Night Offers.