Terms and Conditions:
^Car Rental Rewards are governed by Europcar's standard Rental Terms and Conditions applicable to the booking. You must be a Velocity Member to redeem Points for Car Rental Rewards with Europcar.
Redemption for Car Rental Rewards is only available for the following destinations: Australia, New Zealand, Great Britain, France, Italy, Portugal, Germany, Spain, Belgium and Switzerland, and is subject to availability at the time of booking. All redemptions are non-refundable and name changes are not permitted.
Car Rental Rewards can only be booked via cartrawler.virginaustralia.com
The minimum Points level required to make a booking for a Car Rental Reward with Europcar is 4,000 Velocity Points. The maximum duration for redemption rentals is 28 days. The actual Points required will vary depending on the car type, time of booking and date for which the booking is mad. Redemption levels are subject to change at the discretion of VRPL.
You can use your Points to cover a partial amount or the full amount of the cost of the vehicle rental including taxes and surcharges. Additional costs, such as prepaid fuel, damage liability reduction options, additional kilometres, baby seats and GPS units are not included and must be paid at the time of collection of the vehicle.
Changes to Car Rental Reward bookings can only be made by contacting Cartrawler directly on 02 8015 2643, and must be made at least 24 hours prior to the start date of the rental. Any changes made less than 24 hours prior to the start date of the rental (including not collecting the vehicle) will result in your Points being forfeited.
If you wish to change your rental to a smaller class of vehicle then any Points difference will be forfeited. Alternatively, if you:
a) upgrade your vehicle to a more expensive class; or
b) change your booking; and as a result of that change the price of the rental is greater than the original rental price, then you must pay the difference at the time of collection of the vehicle.
Queries after the time of collection of the vehicle must be directed to Europcar on 1300 13 13 90.
8. Velocity Points’ values shown are correct as at the time of publication and are subject to change without prior notice. Velocity Points may be used by you for (a) redemption of any product or service offered on the Virgin Australia Holidays website (other than a Mystery Breaks package), including without limitation a Qualifying Holiday packages or for redemption of a gift voucher to be used at a later time in relation to the booking of a Holiday Package (“Voucher”). You cannot redeem Velocity Points on a Mystery Breaks booking.
Other redemption opportunities aren’t available for the time being, but we’ll update you as that changes.