Your Points expire after 24 months of account inactivity. That means no eligible earnings or redemptions for 24 whole months – not a single Point in or a single Point out.
Due to the impacts of Covid we’re protecting your Points balance, so your Points won’t expire before 30 June 2023. Staying active in our program will ensure your Points don’t expire, as from 1 July 2023 we will be looking at your previous 24 months activity to determine if your Points expire.
It’s easy to prevent your Points from expiring - every time you earn, redeem or buy Points, you’re renewing your Points for another 24 months.
Ineligible transactions: If you’re part of a Family Pool, receiving Points via family pool transfers won’t count as account activity, nor will Points transferred to or from your Family Members, or the earning of Status Credits. These activities won’t stop your Points expiring.
We’ll send you an email a few months before your Points expiry date, so you’ll have plenty of time to get yourself back into the game – just make sure you’ve got your most up-to-date email address on your Velocity profile!
Your Points expiry will not result in closure of your membership Account and once Points have expired they cannot be reinstated.