Important Information: Members can redeem their Velocity Points for flights across the entire Virgin Australia Domestic Network, except for Christmas Island and Cocos Islands. International flight redemptions are unavailable for the time being.
Redeem Points for flights
We understand if you need to make changes to your existing redemption booking or can no longer travel.
As a Velocity member, you can redeem your Points for flights to some of our most popular Australian destinations, or use Points to upgrade to Business Class.
As a Velocity member, you can redeem your Velocity Points to travel to destinations around Australia, and when the time is right you’ll be able to redeem Points for travel to your favourite locations overseas with Virgin Australia and Velocity’s international airline partners. Rewards Seats start from 7,800 Points¹, plus taxes, carrier charges and fees.
Purchase thousands of products and gift cards from the Velocity Rewards Store. Choose products from popular brands like Dyson, Bose, Apple, Samsonite, Swarovski, and gift cards from Rebel Sport, Westfield and many more.
Use your Points at Velocity Wine store by Laithwaite's
Velocity Wine Store by Laithwaite's is your home for a huge range of premium vinos, beers and spirits that you won't find at your local. The best bit? Everything in the store can be purchased using your Velocity Points4.
Redeem Points or use a combination of Points + Pay with Europcar via our direct online booking system, and pick up a vehicle in Australia, New Zealand, Great Britain, France, Italy, Portugal, Germany, Spain, Belgium, or Switzerland6.
Use your Velocity Points to redeem your next hotel stay or use a combination of Points + Pay to cover the difference. You’ll also earn 3 Points per $1 on any cash component of your booking. Minimum of 4,000 Points required.
*Change or cancel to travel credit without a fee for travel up to 31 January 2022. Changes must be made prior to travel date. Fare differences may apply. Cancellations with refund to other forms of payment as per fare rules. See virginaustralia.com for full terms and conditions.
1. The Points prices displayed are correct as at 1 June 2016 and are subject to change. Redemption bookings are based on a one-way Reward Seat, are subject to availability and to the Velocity membership Terms and Conditions and must be booked through the Velocity website. Taxes, fees and surcharges are payable at the time of booking. Taxes vary depending on carrier, city pair, fare class date and time of booking. A card payment fee may apply.
3. Accepted payment methods: The following payment methods are accepted by onsport.com.au: a) Velocity Points (redemption); b) Credit card; c) onsport.com.au Gift Vouchers (redemption); d) A combination a), b) or c).
Velocity Points redemptions and refunds: Where a Customer purchases Products or Experiences by redeeming Velocity Points, or a combination of redeeming Velocity Points and any other accepted payment method, through onsport.com.au and subsequently returns the Products or Experiences in accordance with the terms and conditions set out in the Returns Policy available at the time on onsport.com.au, a refund will be processed for the Customer. Returned Products must be received by onsport.com.au at the return address specified within 21 days from the date of purchase for a refund to be processed.
Refunds will only be processed via Electronic Funds Transfer (EFT) into a bank account nominated by the Customer or via onsport.com.au Gift Vouchers. Under no circumstances will Velocity Points be refunded or reallocated to the members’ Velocity accounts. Where a refund is processed via EFT or Gift Vouchers, the dollar amount refunded will be the price as listed in dollars on the Product detail or Experience detail page on onsport.com.au at the time of the original purchase.
Combination of Velocity Points + any other payment method: Where Products or Experiences are purchased using a combination of Velocity Points redemption and any other accepted payment method, Velocity Points will be earned on the portion of the purchase made by credit card only and will not be earned on the portion of the purchase where Velocity Points or onsport.com.au Gift Vouchers are redeemed.
4. The Velocity Wine Store by Laithwaite's is operated by Wine People Pty Ltd (ABN: 41 105 657 154) trading as Velocity Wine Store by Laithwaite's (LIQP770016550), Level 2, 407 Elizabeth Street Sydney NSW 2010.
Orders will not be accepted (nor will alcohol be delivered to) persons under the age of 18 years. You are purchasing product(s) from Laithwaite's not Velocity Frequent Flyer Pty Ltd. Your contract with Laithwaite's will be formed when they dispatch your product(s).
Laithwaite's deliver to most addresses in Australia including PO Boxes except the Northern Territory, dry zones across Australia and Parcel Lockers. Orders are usually fulfilled within a week but please allow up to 14 days. Delivery to outlying areas will be to the agent’s nearest depot. If an offered wine becomes unavailable, a similar wine of greater value may be supplied. If you are unhappy with the substitute, Laithwaite's will provide you a refund.
Laithwaite's wines are covered by a quality guarantee subject to certain conditions if a wine fails to satisfy, for whatever reason, and assuming it has been stored in suitable conditions, and has met Laithwaite's wine handling conditions, it will be collected and refunded or replaced (subject to the Velocity Wine Store by Laithwaite's Terms and Conditions). Subject to applicable law, Laithwaite's does not offer refunds and returns on older vintages and fine wines.
5. Purchasing Points with Velocity Points Booster is facilitated by Points Inc. Purchasing Points is subject to the membership Terms and Conditions. Prices are in Australian Dollars and are inclusive of GST. The applicable price will be the price published at the time of purchase and is subject to change without notice. Purchased Points are non-refundable (subject to your statutory rights). Points Booster transactions are processed outside of Australia. You are responsible for any additional fees charged by your financial institution in connection with your Points Booster transaction. The purchase of Points does not guarantee the availability of your desired reward. If you have any enquiries in relation to Points Booster, please contact the Membership Contact Centre
6. Car Rental Rewards are governed by Europcar's standard Rental Terms and Conditions applicable to the booking. You must be a Velocity Member to redeem Points for Car Rental Rewards with Europcar.
7. Redemption for Car Rental Rewards is only available for the following destinations: Australia, New Zealand, Great Britain, France, Italy, Portugal, Germany, Spain, Belgium and Switzerland, and is subject to availability at the time of booking. All redemptions are non-refundable and name changes are not permitted.
Car Rental Rewards can only be booked via cartrawler.virginaustralia.com The minimum Points level required to make a booking for a Car Rental Reward with Europcar is 4,000 Velocity Points. The maximum duration for redemption rentals is 28 days. The actual Points required will vary depending on the car type, time of booking and date for which the booking is mad. Redemption levels are subject to change at the discretion of VRPL.
You can use your Points to cover a partial amount or the full amount of the cost of the vehicle rental including taxes and surcharges. Additional costs, such as prepaid fuel, damage liability reduction options, additional kilometres, baby seats and GPS units are not included and must be paid at the time of collection of the vehicle. Changes to Car Rental Reward bookings can only be made by contacting Cartrawler directly on 02 8015 2643, and must be made at least 24 hours prior to the start date of the rental. Any changes made less than 24 hours prior to the start date of the rental (including not collecting the vehicle) will result in your Points being forfeited.
If you wish to change your rental to a smaller class of vehicle then any Points difference will be forfeited. Alternatively, if you: a) upgrade your vehicle to a more expensive class; or b) change your booking; and as a result of that change the price of the rental is greater than the original rental price, then you must pay the difference at the time of collection of the vehicle. Queries after the time of collection of the vehicle must be directed to Europcar on 1300 13 13 90.
8. Velocity Points’ values shown are correct as at the time of publication and are subject to change without prior notice. Velocity Points may be used by you for (a) redemption of any product or service offered on the Virgin Australia Holidays website (other than a Mystery Breaks package), including without limitation a Qualifying Holiday packages or for redemption of a gift voucher to be used at a later time in relation to the booking of a Holiday Package (“Voucher”). You cannot redeem Velocity Points on a Mystery Breaks booking.
All Holiday Packages booked with Virgin Australia Holidays are governed by these terms and conditions and all related terms and conditions found on the Virgin Australia Holidays website. By using the Velocity Points and/or the Voucher to book a Holiday Package, you expressly acknowledge and agree to these terms and conditions and all related terms and conditions.
Under no circumstances shall the use of the Velocity Points and/or Voucher earn any Velocity Points. The Velocity Points and Voucher are strictly non-refundable and non-exchangeable for cash, and is non-transferable. In the event the Velocity Points and/or Voucher has been utilised on a booking of a Qualifying Holiday Package that is later cancelled or amended, the value of the Velocity Points and/or Voucher redeemed shall not be refunded, and all cancellation and amendment fees will still apply. In the event the Holiday Package exceeds the value of the Velocity Points and/or Voucher, you undertake to pay for the difference between the purchase price for the Holiday Package and the value of the Velocity Points and/or the Voucher redeemed. If the Voucher is not used in full when booking a Holiday Package, the unused value of the Voucher will be forfeited. If you quote an incorrect Voucher number during the booking of the Holiday Package, the booking may be considered invalid and Virgin Australia Holidays shall not be liable in any manner whatsoever for any loss resulting there from. All Holiday Packages are subject to availability, and seasonal and peak black-out periods may apply. In the event of a ‘no-show’ for a redeemed booking, the Velocity Points or Voucher used will be forfeited, or where applicable, the equivalent of one night’s room rate (ie. the minimum room rate applicable for that date) plus applicable taxes, fees and surcharges will be charged. A charge for a ‘no-show’ will not be eligible to earn Velocity Points, and where the charge is imposed, the Velocity Points or Voucher can be used for another booking so long as it remains unexpired. In addition to the Velocity Points and/or Voucher used for booking of a Holiday Package, you must pay any and all identified surcharges, charges, fees, GST and taxes.
The Vouchers shall strictly be valid for a period of up to 6 months from the date of issue. The Velocity Points and Voucher are not valid for use where payment for the booking of the Holiday Package is required to be made directly to the supplier of the Holiday Package, such as the hotel. Multiple Vouchers may be claimed on a single Holiday Package. The Velocity Points and Voucher cannot be used as payment for any incidental or additional charges accrued as part of your holiday stay, including without limitation, room service, minibar, food and beverages, telephone, laundry, pay per view movies, optional activities or excursions, passports and gratuities (“Additional Charges”). These Additional Charges must be paid by you at time of stay directly to the supplier of the Holiday Package and under no circumstances will Virgin Australia Holidays be liable to you or a third party for these Additional Charges. The Additional Charges will not earn any Velocity Points. The Velocity Points and Voucher shall not be transferred or sold after redeemed from Velocity Frequent Flyer, and shall be exclusively used by you only. You shall not tamper with or in any manner modify, alter, deface or damage the Voucher, or act in any manner which would be in violation of these terms and conditions, including all related terms and conditions. Virgin Australia Holidays reserves the right to refrain from accepting any Voucher that has been tampered with or which has been modified, altered, defaced or damaged. Virgin Australia Holidays further reserves the right to pursue legal action against you or any person who it believes has acted in contravention of these terms and conditions, including all related terms and conditions. Virgin Australia Holidays shall not responsible to you or to any other party for compensation as a result of the above-mentioned breaches or any other breach of these terms and conditions, including all related terms and conditions. Virgin Australia Holidays reserve the right to amend any part of the terms and conditions, including all related terms and conditions, without prior notice and the decision of Virgin Australia Holidays and Velocity Frequent Flyer, shall be final with respect to all matters, queries and disputes concerning the use of Velocity Points and Voucher, and these terms and conditions. Virgin Australia Holidays reserves the right to withdraw, cancel, withhold, deny access to, or use of, or in any way change any of the redemption rights advertised, offered to or accepted by you at any time without liability. If you have selected a redemption option which subsequently becomes unavailable, your consent will be obtained for a substituted redemption option. The Velocity Points and Voucher redemption may be subject to applicable laws and regulations, such as personal income or other tax assessment, and you are advised to seek independent advice from your legal, financial or tax advisors.