Family Benefits

Get more from being part of a family with Velocity and Virgin Australia. With things like Family Pooling, Points Transfer and Parental Pause, whether you're a solo traveler or a traveling family, we've got you covered!

Discover Velocity's Family Pooling

Family Pooling is an exclusive Velocity benefit that allows members to pool either their Points or Points and Status Credits with family members living at the same address. When you sign up for Family Pooling, you’re working together to accrue all the family’s Velocity Points and or Status Credits into one family member’s account, helping you to reach your Points and Status goals sooner.

  • Fast track your Velocity balance

    Family Pooling is the best way to fast-track your Points and Status Credit balance

  • Pool up to 6 family members

    A family pool can consist of a max of 6 family members living at the same address

  • Add or remove members

    Manage your Family Pooling online. You can start or stop contributing to a Family Pool at any time.

  • Reward yourself with Points

    Use your Points on Reward Seats, at the Velocity Reward store or the Velocity Wine Store.

How it works

As a first step, decide which family member will collect the Points and Status Credits. This person is known as the beneficiary.

The other members of the family are known as the contributors. A contributing account member can start or stop contributing to a Family Pool at any time by logging in to your Velocity account and adjusting your Family Pooling settings. As a contributor, only Points and Status Credits earned after setting up Family Pooling in your Velocity account will be transferred to the beneficiary’s account.

Set up Family Pooling

You must set up Family Points Pooling before your family members earn Velocity Points and Status Credits as pooling is not backdated (i.e., any existing Velocity Points and Status Credits already in your family members’ accounts will not be transferred after you set up Family Pooling).

Who can be in a Family Pool

A Family Pool can consist of up to 6 family members (including the beneficiary) that are living at the same address, including a maximum of 2 adults over the age of 18 and then up to 4 children under 18. Note that if there are already two adults in a Family Pool and a child in the Family Pool turns 18, then that member would be classed as a third adult and would then be automatically removed from the Family Pool.

How to set up a Family Pool

Family Points transfers

Share the love with Points

Transfer Points from your Velocity account to the account of an eligible family member up to four times per calendar year. You can transfer between 5,000 and 125,000 Points each time.

Transfer now

Parental pause for parental leave

Expecting a new addition to your family?

You can pause your Platinum, Gold or Silver membership for six months and pick up where you left off with your membership level intact.

Membership Pause applies to the membership level and does not apply to Points and Status Credits.

Members who are approved for Membership Pause can continue to earn and redeem Points and Status Credits, and existing Status Credits will continue to be removed from their membership account, once Status Credits reach their 12 month validity.

All members are entitled to apply for a Membership Pause for Parental Leave once for each child, up until that child reaches the age of two years. There may be up to two member parents on Membership Pause for Parental Leave, for the same child, at any one time.

See Membership Pause for Parental Leave Terms and Conditions.

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To apply for a Membership Pause, members should call the Membership Contact Centre and may be required to provide documentation of pregnancy, recent or future child birth or adoption of a child in the form of a doctor's certificate; a birth certificate; or an adoption or foster parent registration.

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