Family Benefits

Get more from being part of a family with Velocity and Virgin Australia. With things like Family Pooling, Points Transfer and Parental Pause, whether you're a solo traveler or a traveling family, we've got you covered!

Discover Velocity's Family Pooling

Family Pooling is an exclusive Velocity benefit that allows members to pool either their Points or Points and Status Credits with family members living at the same address. When you sign up for Family Pooling, you’re working together to accrue all the family’s Velocity Points and or Status Credits into one family member’s account, helping you to reach your Points and Status goals sooner.

  • Fast track your Velocity balance

    Fast track your Velocity balance

    Family Pooling is the best way to fast-track your Points and Status Credit balance

  • Pool up to 6 family members

    Pool up to 6 family members

    A family pool can consist of a max of 6 family members living at the same address

  • Add or remove members

    Add or remove members

    Manage your Family Pooling online. You can start or stop contributing to a Family Pool at any time.

  • Reward yourself with Points

    Reward yourself with Points

    Use your Points on Reward Seats, at the Velocity Reward store or the Velocity Wine Store.

How it works

As a first step, decide which family member will collect the Points and Status Credits. This person is known as the beneficiary.

The other members of the family are known as the contributors. A contributing account member can start or stop contributing to a Family Pool at any time by logging in to your Velocity account and adjusting your Family Pooling settings. As a contributor, only Points and Status Credits earned after setting up Family Pooling in your Velocity account will be transferred to the beneficiary’s account.

What a Family Pool could look like

A family of 4 taking a flight from Sydney to Perth would earn: 

  • 240 Status Credits (4 X 60 Status Credits)
  • 9,200 Points (4 X 2,300 Points)

Based on flying return from Sydney to Perth and earning 60 Status Credits and 2,300 Velocity Points on an Economy Choice fare for $460 per person#.

With just one return trip the beneficiary of the Family Pool would have earned enough Points to book a one way Reward flight and almost earn Silver Status. Silver Status is awarded after earning 250 Status Credits and flying 2 eligible sectors~

#Fare example, as at 21 September 2021.

 You must set up Family Points Pooling before your family members earn Velocity Points and Status Credits as pooling is not backdated (i.e., any existing Velocity Points and Status Credits already in your family members’ accounts will not be transferred after you set up Family Pooling).

Who can be in a Family Pool

A Family Pool can consist of up to 6 family members (including the beneficiary) that are living at the same address, including a maximum of 2 adults over the age of 18 and then up to 4 children under 18. Note that if there are already two adults in a Family Pool and a child in the Family Pool turns 18, then that member would be classed as a third adult and would then be automatically removed from the Family Pool.

How to set up a Family Pool

  •  In order to opt into a Family Pool as a contributor, first make sure you are logged in and then click on ‘Set up Family Pool’ link below or in the ‘Link & Transfer’ section of My Velocity.
  • Select whether or not you would like to pool Points only or pool both Points and Status Credits to the beneficiary’s account.
  • Enter the details of your beneficiary, including your relationship to them.
  • Confirm the details are correct and hit ‘submit request’.
  • All done - Points & or Status Credits will begin to pool from the following day onwards.   
Set up Family Pooling

Only the contributors to a Family Pool can opt in or out and the must do so from their own account.

How to cancel or change a Family Pool

  • Make sure you’re logged in and navigate to  the ‘Link & Transfer’ > ‘Family Points Pooling’ page in My Velocity.
  • Here you will see the details of your Family Pool.
  • Simply press ‘Stop Pooling’ next to the name of your current beneficiary.
  • All done - Points & or Status Credits will stop pooling into the beneficiary’s account from the following day onwards.  

Family Points transfers

Share the love with Points

Transfer Points from your Velocity account to the account of an eligible family member up to four times per membership year. You can transfer between 5,000 and 125,000 Points each time.

Transfer now

Parental pause for parental leave

Expecting a new addition to your family?

You can pause your Platinum, Gold or Silver membership for six months and pick up where you left off with your membership level intact.

Membership Pause applies to the membership level and does not apply to Points and Status Credits.

Members who are approved for Membership Pause can continue to earn and redeem Points and Status Credits, and existing Status Credits will continue to be removed from their membership account, once Status Credits reach their 12 month validity.

All members are entitled to apply for a Membership Pause for Parental Leave once for each child, up until that child reaches the age of two years. There may be up to two member parents on Membership Pause for Parental Leave, for the same child, at any one time.

See Membership Pause for Parental Leave Terms and Conditions.

!

To apply for a Membership Pause, members should call the Membership Contact Centre and may be required to provide documentation of pregnancy, recent or future child birth or adoption of a child in the form of a doctor's certificate; a birth certificate; or an adoption or foster parent registration.

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1800 230 875
International
+61 2 8667 5924

Additional Family Benefits

With Guaranteed Economy Reward Seats for an Annual Family Trips, Companion Gold and Platinum Memberships and Family-friendly Lounge Access theres even more family benefits to be had with Status.

Gold Benefits Platinum Benefits
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Terms & Conditions:

# Earn rates are correct as at21 September 2022 and are subject to change. Status Credit cannot be earned on all fare classes. Status Credits can only be earned on eligible flights, marketed and operated by Virgin Australia and/or a Velocity airline partner. Check the Velocity Terms and Conditions for exclusions and details about earning Status Credits. Velocity members earn 5 Velocity Points per $1 spent on all eligible domestic, Trans-Tasman and International Short Haul flights. Check the Velocity Terms and Conditions for eligibility requirement and details about earning Points.

~ An Eligible Sector is any flight that begins with a VA flight number excluding Reward Seats or Economy Lite fares. Silver Membership will be awarded if these requirements are met within a 365 day period. To maintain Silver membership you will need to earn 200 Status Credits and fly 2 Eligible Sectors within your 12 month benefit period. Click here to learn more about Silver membership.

See full  Family Pooling Terms and Conditions