TAKE ADVANTAGE OF VELOCITY'S UNIQUE FAMILY BENEFITS
Family Points Pooling is a benefit exclusive to Velocity members where members can choose to pool either just their Velocity Points or their Points and Status Credits, with family members living at the same address. A Family Pool can consist of a maximum of six family members (including the beneficiary). Velocity has a unique range of program features designed to cater to members with families. Plus, our Platinum & Gold Velocity members have access to additional benefits that will make travelling with the family more rewarding than ever.
THE POINT OF FAMILY POINTS POOLING
Family Points Pooling is the best way to fast-track your Points and Status Credit balance. Every time your partner, child or family member flies and/or earns with a Velocity program partner, their Velocity Points (or Points and Status Credits) will be transferred automatically to your account.
Do some family members still need to join Velocity? Joining is free and our online form only takes minutes to complete.
HOW TO SET UP FAMILY POINTS POOLING
Decide who will be the beneficiary of the Points or the Points and Status Credits and grab their Velocity membership number.
Follow the three easy prompts to confirm the details of your Family Pooling. It’s so easy to do; even a kid could set it up!
FAQs - IMPORTANT THINGS TO KNOW ABOUT FAMILY POINTS POOLING
You can pool with up to six family members living at the same address. This can include - two members 18 years or over and up to four members less than 18 years of age. You can only pool with up to 6 family members living at the same address.
A member can only contribute to one beneficiary at a time, but may have up to 2 beneficiaries in any calendar year. The beneficiary can only be assigned or changed from the logged in contributors account.
You can choose to pool either just Velocity Points or both Velocity Points and Status Credits to the beneficiary. You cannot select just Status Credits.
You must set up Family Points Pooling before you earn Velocity Points and Status Credits as it is not backdated i.e. any existing Velocity Points and Status Credits already in your family members’ accounts will not be transferred after you set up Family Pooling.
No, once a pooling relationship has commenced and Points and/or Status Credits have been pooled to the beneficiary account, they cannot be reversed.
MEMBERSHIP PAUSE FOR PARENTAL LEAVE
If you are expecting a new addition to your family you can pause your Platinum, Gold or Silver membership for six months, and pick up where you left off with your membership level intact. All Platinum, Gold and Silver members have the opportunity to pause their membership for a 6 month period if they are expecting a new addition to the family. Following this pause, members will resume their membership status for a further 12 months.
Membership Pause applies to the membership level and does not apply to Points and Status Credits. Members who are approved for Membership Pause can continue to earn and redeem Points and Status Credits, and existing Status Credits will continue to be removed from their membership account, once Status Credits reach their 12 month validity.
All members are entitled to apply for a Membership Pause for Parental Leave once for each child, up until that child reaches the age of two years. There may be up to two member parents on Membership Pause for Parental Leave, for the same child, at any one time.
To apply for a Membership Pause, members should call the Membership Contact Centre and may be required to provide documentation of pregnancy, recent or future child birth or adoption of a child in the form of a doctor's certificate; a birth certificate; or an adoption or foster parent registration.
See Membership Pause for Parental Leave Terms and Conditions.
FAMILY POINTS TRANSFERS
You can transfer Points from your Velocity account to the account of an eligible family member, up to four times per membership year. Each transfer must be for between 5,000 and 125,000 Points.
ENJOY ADDITIONAL FAMILY BENEFITS FOR PLATINUM AND GOLD MEMBERS
Guaranteed Economy Reward Seats for an Annual Family Trip
As a Platinum or Gold Velocity member, you can use your Points for a family trip for four each year. If you can’t find the Economy Reward Seats you want at least 6 months before your travel date, we guarantee to find them for you. That means you’re guaranteed your annual family holiday at Economy Reward Seat pricing every year.
Gold members can redeem Points to any Australian destination, while Platinum members can redeem Points to hundreds of destinations worldwide1.
Family-friendly Lounge Access
If you are a Gold member, you can invite one additional guest into the Virgin Australia Lounge. If you are a Platinum member, you can invite up to three additional guests. Both Platinum and Gold members can also be accompanied by up to two children, under the age of 12.
Companion Gold and Platinum Membership
As a Platinum member, you can share your Velocity benefits and rewards with a friend or family member.
If you earn an additional 500 Status Credits on top of the Status Credits required to maintain Platinum within your 12 month membership period, you can gift a Gold membership to a companion of your choice. Earn an additional 1,000 Status Credits on top of the Status Credits required to maintain Platinum within your membership period and you can gift a Platinum membership to a companion of your choice2.
See full Family Pooling Terms and Conditions.
1. Reward Seat fare rules apply. View Guaranteed Reward Seats for an Annual Family Trip Terms and Conditions.