Flight upgrade options
UPGRADEME Points
If you're a Velocity member travelling in an eligible fare class, you can use Points to upgrade on Virgin Australia Domestic or International Short-Haul Flights. Platinum and Gold members can also use Points to upgrade on Virgin Australia Long-Haul flights².
Flight upgrades with Points start from 4,900 Points on Domestic flights
Velocity Platinum members travelling on Virgin Australia Domestic or International Short-Haul flights, in a Freedom fare class, can request an upgrade using one of four complimentary upgrade credits³
Log in to your My Velocity account to see your benefits
WHAT YOU NEED TO KNOW ABOUT UPGRADING
WITH PLATINUM COMPLIMENTARY UPGRADES
Guests travelling on an eligible Virgin Australia flight and ticket number can bid for a chance to upgrade to a higher cabin. You will be notified by email about the success of your offer(s) at least 4 hours prior to your flight departure time.
Eligible flights include those marketed and operated by Virgin Australia, and issued on Virgin Australia ticket stock with ticket numbers beginning with 795.
Offers must be made per flight sector (i.e. Brisbane to Ayers Rock consists of two sectors: Brisbane to Sydney and Sydney to Ayers Rock). Pricing is displayed per passenger – for all passengers listed on the booking.
Terms & Conditions:
1. All upgrades are subject to Premium Economy or Business Class Reward Seat availability and to an Upgrade Cancellation and Amendment Policy. View Flight Upgrades Using Points Terms and Conditions.
2. View UpgradeMe Points Terms and Conditions.
3. All flight upgrades using complimentary fare upgrades are subject to the Member Terms and Conditions.
4. In certain operational circumstances Virgin Australia Lounges may not be able to accept upgrade requests for departure from other airports. To be eligible for upgrades, all flights must be marketed and operated by Virgin Australia, and issued on Virgin Australia ticket stock (featuring a ticket number beginning with “795”). For operational reasons not all Business Class seats are made available for upgrades. This means that there may still be empty seats on departure.
5. Purchasing Points with Velocity Points Booster is facilitated by Points Inc.
Purchasing Points is subject to the membership Terms and Conditions. Prices are in Australian Dollars and are inclusive of GST. The applicable price will be the price published at the time of purchase and is subject to change without notice. Purchased Points are non-refundable (subject to your statutory rights). Points Booster transactions are processed outside of Australia. You are responsible for any additional fees charged by your financial institution in connection with your Points Booster transaction. The purchase of Points does not guarantee the availability of your desired reward. If you have any enquiries in relation to Points Booster, please contact the Membership Contact Centre.