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Things to know about upgrade options

Domestic Routes

One way-miles Upgrade from a Choice Fare Upgrade from a Flex Fare
0-600
(e.g. Sydney to Melbourne)
10,000
4,900
601 - 1,200
(e.g. Melbourne to Sunshine Coast)
17,500 7,400
1,201 - 2,400
(e.g. Brisbane to Perth)
30,000
9,900
2,401 - 3,600
35,000
14,900

Trans-Tasman and International Short Haul Routes

One way-miles Upgrade from a Choice Fare Upgrade from Flex Fare

0-600

 

8,000
4,900

601 - 1,200

 

12,000 7,400

1,201 - 2,400

(e.g. Sydney to Queenstown)

16,000
9,900

2,401 - 3,600

(e.g. Melbourne to Denpasar)

24,000 14,900

3,601 - 4,800

(e.g Cairns - Tokyo (Haneda))

40,000 24,900
  • Economy Lite fares and flights to Hayman Island are not eligible for upgrades.
  • Group bookings (booked in G Class) can be upgraded at the Choice fare level, upgrades can be requested up to 1 day prior to date of departure. Please contact the person who booked your group in order to make the request.
  • Points displayed above are per flight sector.
  • A Flight Sector is a single direct flight between two consecutive locations (e.g. Sydney to Melbourne direct is one Flight Sector)
  • Use your Mileage Calculator to determine the number of miles you will fly.
  • Virgin Australia International Short-Haul includes all international flights from Australia to Cook Islands, Fiji, Indonesia, Papua New Guinea, Samoa, Solomon Islands, Tonga, Vanuatu and Japan.
  • Virgin Australia Trans-Tasman includes all flights between Australia and New Zealand.

How to UpgradeMe

You can upgrade your Virgin Australia operated flight any time after you have purchased your Choice or Flex fare.1

  • Online: until four hours prior to the scheduled flight departure time
  • Via Our Membership Contact Centre: until two hours prior to the scheduled flight departure time (a fee may apply) - Call us now!
  • At Domestic Check-in: until 30 minutes prior to the scheduled flight departure time. See one of our friendly ground crew for assistance.
  • At International Check-in: until 60 minutes prior to the scheduled flight departure time.
  • In a Virgin Australia domestic Lounge: on the same-day of travel for a Virgin Australia domestic sector (times differ depending on your tier, see important information below to find out more)

Upgrade your upcoming flight

Flying soon and want to indulge in Virgin Australia Business Class? Use your Points to upgrade from a Choice and Flex fare.  

  • Sydney to Melbourne

    4,900 Points

    To upgrade your flight to Business Class from a Flex fare. Or 10,000 Points from a Choice fare.

    Sydney to Melbourne

    4,900 Points

    To upgrade your flight to Business Class from a Flex fare. Or 10,000 Points from a Choice fare.

  • Brisbane to Sydney

    4,900 Points

    To upgrade your flight to Business Class from a Flex fare. Or 10,000 Points from a Choice fare.

    Brisbane to Sydney

    4,900 Points

    To upgrade your flight to Business Class from a Flex fare. Or 10,000 Points from a Choice fare.

  • Melbourne to Gold Coast

    7,400 Points

    To upgrade your flight to Business Class from a Flex fare. Or 17,500 Points from a Choice fare.

    Melbourne to Gold Coast

    7,400 Points

    To upgrade your flight to Business Class from a Flex fare. Or 17,500 Points from a Choice fare.

How to UpgradeMe Platinum

You can upgrade your Virgin Australia operated flight any time after you have purchased your Freedom fare2

  • Via Our Membership Contact Centre: until two hours prior to the scheduled flight departure time - Call us now
  • In a Virgin Australia domestic Lounge: on the same-day of travel until 40 minutes prior to the flight’s scheduled departure for flights that are departing from the airport the lounge is located in.

How to UpgradeMe Premium Bid

Offers must be made per flight sector. For example, Sydney to Broome consists of two sectors, Sydney to Perth and Perth to Broome.

Pricing is displayed per passenger for all passengers listed on the booking.

  • Check your eligibility to upgrade
  • Make an offer to upgrade - Determine the amount you're willing to pay to upgrade.
  • Payment details - Enter your payment details - you will only be charged if your offer is successful.
  • Enjoy your flight - You will be emailed about the success of your offer no later than 4 hours prior to departure.

Flying with Virgin Australia

Business class guests experience second-to-none space and comfort, and exceptional inclusions.

The service begins before you board. Enjoy Priority Check-in, Priority Boarding and access to the Virgin Australia Domestic lounge at selected airports.

Terms & Conditions:

All upgrades are subject to availability and to an Upgrade Cancellation and Amendment Policy.

*Offer available from 12:01 AEST 27 September 2023 until 11:59pm AEST 31 March 2024 (‘Promotional Period’). Platinum Velocity members who have purchased a full fare economy Choice fare for travel until and including 31 March 2024 on Virgin Australia marketed and operated Domestic (excluding Christmas Island and Cocos Island), Trans-Tasman and International Short Haul flights are entitled to use their available complimentary UpgradeMe Platinum credits to upgrade to Business Class. Only valid UpgradeMe credits can be used for this offer, check your My Velocity account online to confirm the validity. Offer applies to existing bookings made before the start of the ‘Promotional Period’ and to new bookings for travel within the ‘Promotional Period’. Upgrading from a Choice fare to Business class will require 2 UpgradeMe Platinum credits for flights 1-1,000 miles long, and 4 UpgradeMe Platinum credits for flights 1,001 miles or longer. To check how many upgrade credits you have available, login to My Velocity online and select “My Benefits”. All Upgrades are subject to availability, which is controlled by Virgin Australia. Some flights may have no Upgrades available. All flight upgrades using complimentary UpgradeMe Platinum fare upgrades are subject to the Velocity membership terms and conditions.

1. View UpgradeMe Points Terms and Conditions.

2. All flight upgrades using complimentary fare upgrades are subject to the Member Terms and Conditions.

3. Platinum members who have paid the full fare for an economy Freedom fare are entitled to four complimentary upgrades to Business class on Virgin Australia marketed and operated domestic or international short haul Flight Sectors per year. Platinum members see how many upgrades they have available when they log in to My Velocity. Upgrades are subject to availability which is controlled by Virgin Australia. Some flights may have no upgrades available. Additional terms and conditions apply

4. Service fees will be waived for Platinum members who amend or cancel their upgraded itineraries at least 24 hours before departure, based on their membership level at the time of cancellation or amendment.

5. All information included above is correct as at 15 March 2021. The Upgrade Cancellation and Amendment Policy is subject to change. Please refer to the Velocity Member Terms and Conditions for further information about flight upgrades using Points.

~ Offer available from 12:01 AEST 6 August 2021 until 11:59pm AEST 30 June 2022. Platinum members who have purchased a full fare economy Choice or Flex fare, or existing economy Elevate or Freedom fare for travel until and including 31 January 2022 on Virgin Australia marketed and operated Domestic (excluding Christmas Island and Cocos Island), Trans-Tasman and International Short Haul flights are entitled to use their available complimentary upgrades to Business class. Only valid Upgrade certificates can be used for this offer. To check your validity of your Upgrade certificates please login to your MyVelocity account online. Offer applies to existing bookings made before the start of the offer period and to new bookings. To check how many upgrades you have available, log into My Velocity online and select “My Benefits”. All upgrades are subject to availability, which is controlled by Virgin Australia, and to the Upgrade Cancellation and Amendment Policy. Some flights may have no upgrades available. Additional terms and conditions apply.