Domestic redemption bookings are now available for travel from 1 September 2020 to a limited number of destinations.
Other redemption opportunities aren’t available for the time being, but we’ll update you as that changes.
4 ways to use your Velocity Points on flights
Got Points you want to cash in for a flight redemption? You can use your Velocity Points to book flights with Virgin Australia and participating partner airlines. Discover all the ways you can use Points on flight redemptions.
Reward Seats
The best value redemption
You can redeem your Points for flights to almost 600 destinations worldwide. With a low Points price and award-winning availability, Reward Seats offer the best value for your Velocity Points.
Reward Seats include everything you can expect from a Virgin Australia flight - including checked baggage, complimentary food and beverage and more.
Booking early is recommended as this redemption option is subject to availability.
- Redeem Points online:
Redeem your Points for a Reward Seat on Virgin Australia domestic and international flights. You can also redeem your Points for a Reward Seat on flights with Delta Air Lines, Etihad Airways, Singapore Airlines, SilkAir, Hainan Airlines and Hong Kong Airlines online. - Redeem Points over the phone
To redeem Points for a Reward Seat with any of our airline partners, Virgin Atlantic, Hawaiian Airlines, South African Airways5, Alitalia, Capital Airlines including those available online, you can contact our Membership Contact Centre.
- Use our Mileage Calculator to determine the number of one-way miles in your trip
- Select the airline partner you want to fly with below
- Refer to the tables below to see the minimum amount of Points required for a given fare class
-
One-way miles (zone)
Economy
Premium Economy3
Business4
Plus applicable carrier charge
1-600 (1)
7,800
11,700
15,500
From 1 January 2019, Reward Seat bookings on:
• Virgin Australia operated flights; and
• Delta Air Lines operated and marketed flights between Sydney and Los Angeles, will incur a Virgin Australia Carrier Charge.
601-1,200 (2)
11,800
17,700
23,500
1,201-2,400 (3)
17,800
26,700
35,500
2,401-3,600 (4)
22,300
36,700
49,500
3,601-4,800 (5)
27,800 44,700
59,500
4,801-5,800 (6)
34,800
53,700
71,500
5,801-7,000 (7)
39,800
62,700
83,500
7,001-8,500 (8)
44,800
71,700
95,500
8,501-9,500 (9)
54,800
83,700
111,500
9,501-15,000 (10)
59,800
95,700 127,500 The Points prices displayed above are the minimum Points required on the most direct routes. Where a one-way trip includes multiple flights and a stopover, change in cabin class or multiple airlines, the Points price required will be higher1.
Taxes, fees and surcharges start from $16.952. To confirm the exact amount of Points, taxes, fees and surcharges payable, search for your route or contact our Membership Contact Centre
Virgin Australia Carrier Charge on Reward Seats booked from 1 January 2019 - 7 January 2020 (by route and cabin per sector in AUD)
Route
Economy
Premium Economy
Business
Domestic Australia7
$3.50
- $5.50
Trans-Tasman
$3.50
- $5.50
Short-Haul International
$25.00
- $50.00
Between Australia and Tokyo $35.00 - $50.00 Between Australia and Los Angeles
$60.00
$145.00
$230.00
Between Sydney and Los Angeles (Marketed and Operated by Delta Air Lines)
$60.00
$145.00
$230.00 Virgin Australia Carrier Charge on Reward Seats booked from 8 January 2020 (by route and cabin per sector in AUD)
Route
Economy
Premium Economy
Business
Domestic Australia7
$10.00 (plus $1.00 GST)
- $10.00 (plus $1.00 GST) Trans-Tasman
$10.00
- $10.00 Short-Haul International
$35.00 - $70.00 Between Australia and Tokyo $45.00 - $98.00 Between Australia and Los Angeles
$60.00
$145.00
$230.00
Between Sydney and Los Angeles (Marketed and Operated by Delta Air Lines)
$60.00
$145.00
$230.00 -
One-way miles (zone)
Economy
Premium Economy3
Business4
First6 Plus applicable carrier charge
1-600 (1)
10,000
15,000
18,000
26,000
Reward Seat
booking on
Etihad Airways
operated flights
will incur an
Etihad Airways
Reward Seat
Carrier Charge2
601-1,200 (2)
14,000
21,000
26,000
38,000
1,201-2,400 (3)
20,000
30,000
38,000
56,000
2,401-3,600 (4)
28,000
42,000
53,000
78,000
3,601-4,800 (5)
35,000
52,500
65,000
95,000
4,801-5,800 (6)
42,000
63,000
78,000
114,000
5,801-7,000 (7)
50,000
75,000
92,000
134,000
7,001-8,500 (8)
56,000 84,000
104,000
152,500
8,501-9,500 (9)
65,000
97,500
121,000
177,000
9,501-15,000 (10)
75,000
112,500
139,000
203,000 Etihad Airways Carrier Charge by cabin per sector in USD2
Passenger
Economy
Business
First
Adult, child or infant occupying seat
$50
$205
$300
Infant not occupying seat
$5
$20.50
$30
While Rewards Seats are made available on most flights, availability is limited, in particular on international flights and within the business class cabin, due to the popularity of these services.
Velocity Points and Status Credits cannot be earned on Reward Seat bookings.
Steps to redeem a Reward Seat online
- Select "Redeem online" below and log in using your Velocity membership ID and password
(this step will be skipped if you're already logged in) - Enter your destination and travel dates in the flight booking engine.
- Ensure Points + Pay is selected to view fare cost as Velocity Points
- Select the "Reward Seat" fare from the availbile options
Any Seat
The choice is all yours
An Any Seat requires more of your Velocity Points overall, but offers greater flexibility - meaning you can choose flights that suit your preferred travel times. So if you can't find a Reward Seat you want on a flight, book an Any Seat with Virgin Australia. This will allow you to get on the flight you want.
Any Seats are eligble to earn Velocity Points, Status Credits, Status bonus Points and Eligible Sectors, which will help maintain or upgrade your Velocity membership level. When booking an Eligible Domestic, Trans-Tasman and International Short Haul flights you will earn 5 Velocity points per $1 spend on the entire fare, not just the portion you are paying cash for. On International Long Haul flights you will continue to earn Points based on the fare class and miles flown.
Steps to redeem Points for an Any Seat booking
- Select "Redeem online" below and log in using your Velocity membership ID and password
(this step will be skipped if you're already logged in) - Enter your destination and travel dates in the flight booking engine.
- Ensure Points + Pay is selected to view fare cost as Velocity Points
- Select the "Any Seat" fare from the availbile options
Points + Pay
Save on fares with Points + Pay
Looking to save some money off your next holiday, reduce the price of your flight using Velocity Points. Every 2,500 Points you redeem with ‘Points + Pay’ allows you to reduce your fare by $15.8
You can redeem a minimum of 2,500 Points per person, per flight sector. If you’re booking a return flight, or a journey with 2 flight sectors you can redeem a minimum of 5,000 Points.
Use the combination of points and cash that suits your needs by moving our Points payment slider on check out. Bookings can be made on virginaustralia.com or via our Membership Contact Centre
Bookings made using ‘Points + Pay’ are eligible to earn Velocity Points, Status Credits, Status bonus Points and Eligible Sectors, which will help maintain or upgrade your Velocity membership level. When booking an eligible Domestic, Trans-Tasman and International Short Haul flights you will earn 5 Velocity Points per $1 spent on the entire fare, not just the portion you are paying cash for. On International Long Haul flights you will continue to earn Points based on the fare class and miles flown.
Helpful hint: Ensure to keep ‘USE POINTS + PAY’ unticked when searching for a flight as this will present you with Any Seat Rewards and Reward Seats.
Steps to book with Points + Pay
- Go to - virginaustralia.com/au/en/ and Log into Velocity account
- Search Flights -Select your flight time and fare type.
- Payment - Upon payment select payment type ‘Velocity Points’
- Use Points + Pay - Use the slider to select the number of Points you want to use.
Virgin Australia Gift Cards
Share the gift of travel
Redeem your Points for a Virgin Australia gift card to share the gift of travel. Available in denominations of $50 and $100, Virgin Australia gift cards can be redeemed towards any Virgin Australia flight and selected Virgin Australia Holidays. Plus, flights or holidays purchased with a gift card are eligible to earn Velocity Points and Status Credits. T&Cs apply9.
Short on Points to redeem for Flights?
Buy Points with Points Booster and get there sooner. T&C's apply.
-
1. The Points price for a Reward Seat will be based on the total miles for all sectors in a one way journey, except where there is a break in the journey. Where there is a break in the journey, the Points price is calculated on a per sector basis. A break in the journey includes: (a) a stopover, which means: (i) in an Australian domestic itinerary, a break of journey at an intermediate point when onward travel does not take place on the same calendar day; and (ii) for all other itineraries, including those containing a domestic to international connecting flight, when a passenger arrives at an intermediate point and is not scheduled to depart within 24 hours of arrival; (b) a change in class of travel within the journey; or (c) a change in operating airline where the airlines are located in different Reward Seat Points tables.
2. Taxes, carrier charges and applicable fees start from $16.95 are payable at the time of booking. These charges vary depending on carrier, city pair, fare class date and time of booking. and Information correct as at 17 October 2018.
3. Premium Economy includes Virgin Australia International Long Haul, Virgin Atlantic, Virgin America Main Cabin Select and Singapore Airlines.
4. Business includes Virgin Australia, Etihad Airways, Delta Air Lines (including First Class when travelling domestically in the U.S.A), SilkAir, Virgin Atlantic (Upper Class), Virgin America (First Class), South African Airways and Hawaiian Airlines.
5. Services operated by Mango, SA Express or Airlink are unavailable for Reward Seat redemption.
6. First includes Etihad Airways only. To redeem Points for a Singapore Airlines First Class Reward Seat, you can contact our Membership Contact Centre.
7. Carrier charge quoted exclusive of GST. The carrier charge will attract the 10% Australian Goods and Services Tax (GST) an all-Domestic itinerary. GST is not payable on carrier charges for Australian Domestic flights as part of international bookings.
8. The quoted Points discount is correct as at 22 January 2020 and redemption levels are subject to change at the discretion of Velocity Frequent Flyer.
9. See full T&C's for Virgin Australia Gift Vouchers and Gift Cards
-
VIRGIN AUSTRALIA DOMESTIC
FARE ACCESS
Economy Reward and Business Reward fares available to Velocity Members for the purpose of redeeming Velocity Points.CABIN CLASS
Economy & Business Class
FLEXIBILITY
Name changes:
- Not permitted
Flight time and Date Changes:
- Permitted, subject to availability
- Changes to each flight sector must be requested at least 24 hours prior to scheduled departure of that sector
- Changes are subject to a 4,500 Points or $35 charge per guest per booking
- Fare differences may be payable and other restrictions apply, see ‘General Information’ below.Routing Changes:
- Permitted, subject to availability
- Changes to each flight sector must be requested at least 24 hours prior to scheduled departure of that sector
- Changes are subject to a 4,500 Points or $35 charge per guest per booking.
- Fare differences may be payable and other restrictions apply, see 'General Information' below.CANCELLATION AND NO-SHOWS
Cancellations and refunds are permitted prior to the commencement of any travel.Cancellations must be requested at least 24 hours prior to first scheduled departure and refunds are subject to a 4,500 Points or $35 charge per guest per booking.
Refunds or re-credit are not permitted once travel has commenced.
Guests who check-in, but do not fly will not be eligible for a refund or credit.
PAYMENT
Immediate payment required.VELOCITY POINTS
Reward Seats do not earn Velocity Points.MINIMUM STAY
N/AMAXIMUM STAY
12 monthsSTOPOVERS
Not permittedCHILDREN AND INFANTS
Infants (under 2 years) not occupying a seat are free of charge.Children (2-11 years) occupying a seat must pay adult fare plus taxes, fees & surcharges.
GENERAL INFORMATION
- All changes and cancellations must be made via the Membership Contact Centre and within their opening hours.
- Depending upon what fares are available through our Membership Contact Centre, the fare for your new booking may be higher than the original.
- You must pay any fare difference between the fare for your new booking and the original fare.
- Your new booking must be for travel on the Virgin Australia network within 12 months of the date that the original ticket was issued (the "OTD"). Any refunds must be obtained within 12 months of the OTD.
- Changes are permitted subject to Reward Seat availability.
- Flight upgrades using Points or Complimentary Fare Upgrades cannot be used in conjunction with a Reward Seat.
-
VIRGIN AUSTRALIA INTERNATIONAL & PARTNER AIRLINES
FARE ACCESS
Fares available to Velocity Members for the purpose of redeeming using Velocity Points.
CABIN CLASS
Economy, Premium Economy, Business & First Class.
FLEXIBILITY
Name changes:
- Not permitted
Flight time and Date Changes:
- Permitted, subject to availability
- Changes to each flight sector must be requested at least 24 hours prior to scheduled departure of that sector
- Changes are subject to a 7,500 Points or $60 charge per guest per booking.
- Fare differences may be payable and other restrictions apply, see “General information” below.Routing Changes:
- Permitted, subject to availability
- Changes to each flight sector must be requested at least 24 hours prior to scheduled departure of that sector
- Changes are subject to a 7,500 Points or $60 charge per guest per booking.
- Fare differences may be payable and other restrictions apply, see “General information” below.CANCELLATION AND NO-SHOWS
Cancellations and refunds are permitted prior to the commencement of any travel.Cancellations must be requested at least 24 hours prior to first scheduled departure and refunds are subject to a 7,500 Points or $60 charge per guest per booking.
Refunds or re-credit are not permitted once travel has commenced.
Guests who check-in, but do not fly will not be eligible for a refund or credit.
Exception: Reward Seats on itineraries to, from or via the United States
Bookings made at least 7 days prior to departure may be cancelled up to 24 hours after confirmation, without penalty by calling the Membership Contact Centre on 13 18 75.
PAYMENT
Immediate payment required.VELOCITY POINTS
Reward Seats do not earn Velocity Points.MINIMUM STAY
N/AMAXIMUM STAY
12 monthsSTOPOVERS
Not permittedCHILDREN AND INFANTS
Infants (under 2 years) not occupying a separate seat only pay taxes, fees & surcharges.Children (2-11 years) occupying a seat must pay adult fare plus taxes, fees & surcharges.
GENERAL INFORMATION
- All changes and cancellations must be made via the Membership Contact Centre and within their opening hours.
- Depending upon what fares are available through our Membership Contact Centre, the fare for your new booking may be higher than the original.
- You must pay any fare difference between the fare for your new booking and the original fare.
- Your new booking must be for travel on the Virgin Australia network within 12 months of the date that the original ticket was issued (the "OTD"). Any refunds must be obtained within 12 months of the OTD.
- Changes are permitted subject to Reward Seat availability.
- Flight upgrades using Points or Complimentary Fare Upgrades cannot be used in conjunction with a Reward Seat.