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How to use points for flights

4 WAYS to USE YOUR POINTS ON FLIGHTS

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Reward Seats

Any Seats

UpgradeMe Points

Virgin Australia Gift Cards

REWARD SEATS
THE BEST VALUE Redemption

As a Velocity member, you can redeem your Points for flights to almost 600 destinations worldwide. And with a low Points price and award-winning availability, Reward Seats offer the best value for your Velocity Points. This means you can get to where you want for less.

Reward Seats include everything you can expect from a Virgin Australia flight – including checked baggage, complimentary food and beverage and more. Booking early is recommended as this redemption option is subject to availability. While Rewards Seats are made available on most flights, availability is limited, in particular on international flights and within the business class cabin, due to the popularity of these services.

HOW DO I REDEEM MY POINTS FOR A FLIGHT?

REDEEM POINTS ONLINE

Redeem your Points for a Rewards Seat or an Any Seat on Virgin Australia domestic and international flights.
You can also redeem your Points for a Rewards Seat on flights with Delta Air Lines, Etihad Airways, Singapore Airlines, SilkAir, Hainan Airlines and Hong Kong Airlines 24 hours a day, seven days a week.

BOOK A FLIGHT

REDEEM POINTS BY CALLING

To redeem Points for a Reward Seat with any of our airline partners, Virgin Atlantic, Hawaiian Airlines, South African Airways, Alitalia and Capital Airlines including those available online, you can contact our Membership Contact Centre between 7:30am and 10:30pm AEDT, seven days a week. 

FIND OUT MORE

How Many Points Do I Need FOR A REWARD SEAT?

1

Use our Mileage Calculator to determine the number of one-way miles in your tripSearch now

2

Select the airline partner you want to fly with below

3

Refer to the tables to see the minimum amount of Points required for a given fare class

Select an airline below to discover the Points you will need for a Reward Seat:

Virgin Australia - Points table
Capital Airlines - Points table
Singapore Airlines - Points table
Virgin Atlantic - Points table
Delta Air Lines - Points table
Hainan Airlines - Points table
SlikAir - Points table
Etihad Airways – Points table
Hong Kong Airlines - Points table
Alitalia - Points table
South African Airways - Points table
Hawaiian Airlines - Points table

  • One-Way Miles (Zone)
    		 Economy
    		 Premium Economy3
    		 Business4
    		 Plus applicable carrier charge
    1-600 (1)
    		 7,800
    		 11,700
    		 15,500
    		 From 1 January 2019, Reward Seat bookings on:

    • Virgin Australia operated flights; and
    • Delta Air Lines operated and marketed flights between Sydney and Los Angeles, will incur a Virgin Australia Carrier Charge5.
    601-1,200 (2)
    		 11,800
    		 17,700 
    		 23,500
    1,201-2,400 (3)
    		 17,800
    		 26,700
    		 35,500
    2,401-3,600 (4)
    		 22,300
    		 36,700
    		 49,500
    3,601-4,800 (5)
    		 27,800 44,700
    		 59,500
    4,801-5,800 (6)
    		 34,800
    		 53,700
    		 71,500
    5,801-7,000 (7)
    		 39,800
    		 62,700
    		 83,500
    7,001-8,500 (8)
    		 44,800
    		 71,700
    		 95,500
    8,501-9,500 (9)
    		 54,800
    		 83,700
    		 111,500
    9,501-15,000 (10)
    		 59,800
    		 95,700 127,500

    The Points prices displayed below are the minimum Points required on the most direct routes. Where a one-way trip includes multiple flights and a stopover, change in cabin class or multiple airlines, the Points price required will be higher1.

    Taxes, fees and surcharges start from $16.952. To confirm the exact amount of Points, taxes, fees and surcharges payable, search for your route or contact our Membership Contact Centre

    Virgin Australia Carrier Charge on Reward Seats booked from 1 January 2019 (by route and cabin per sector in AUD) 5

    Route
    		 Economy
    		 Premium Economy
    		 Business
    Domestic Australia6
    		 $3.50
    		 - $5.50
    Trans-Tasman
    		 $3.50
    		 - $5.50
    Short-Haul International
    		 $25.00
    		 - $50.00
    Between Australia and Hong Kong
    		 $35.00
    		 - $50.00
    Between Australia and Los Angeles7
    		 $60.00
    		 $145.00
    		 $230.00
    Between Sydney and Los Angeles
    (marketed and operated by Delta Air Lines)7
    		 $60.00
    		 $145.00
    		 $230.00

    Example
    • Carrier charge on Economy Reward Seat from Adelaide to Hong Kong return will be $77.

REDEEM POINTS ONLINE

Redeem your Points for a Rewards Seat or an Any Seat on Virgin Australia domestic and international flights.
You can also redeem your Points for a Rewards Seat on flights with Delta Air Lines 24 hours a day, seven days a week.

BOOK A FLIGHT

REDEEM POINTS BY CALLING

To redeem Points for a Reward Seat with any of our airline partners, Virgin Atlantic and Alitalia including those available online, you can contact our Membership Contact Centre between 7:30am and 10:30pm AEDT, seven days a week. 

FIND OUT MORE

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  • One-Way Miles (Zone)
    		 Economy
    		 Premium Economy3
    		 Business4
    		 First8
    		 PLUS
    applicable carrier charge
    1-600 (1)
    		 10,000
    		 15,000
    		 18,000
    		 26,000
    		 Reward Seat
    booking on
    Etihad Airways
    operated flights
    will incur an
    Etihad Airways
    Reward Seat
    Carrier Charge2
    601-1,200 (2)
    		 14,000
    		 21,000
    		 26,000
    		 38,000
    1,201-2,400 (3)
    		 20,000
    		  30,000
    		 38,000
    		 56,000
    2,401-3,600 (4)
    		 28,000
    		  42,000
    		 53,000
    		 78,000
    3,601-4,800 (5)
    		 35,000
    		 52,500
    		 65,000
    		 95,000
    4,801-5,800 (6)
    		 42,000
    		 63,000
    		 78,000
    		 114,000
    5,801-7,000 (7)
    		 50,000
    		 75,000
    		 92,000
    		 134,000
    7,001-8,500 (8)
    		 56,000 84,000
    		 104,000
    		 152,500
    8,501-9,500 (9)
    		 65,000
    		 97,500
    		 121,000
    		 177,000
    9,501-15,000 (10)
    		 75,000
    		 112,500
    		 139,000
    		 203,000


    Etihad Airways Carrier Charge by cabin per sector in USD2

    Passenger
    		 Economy
    		 Business
    		 First
    Adult, child or infant occupying seat
    		 $50
    		 $205
    		 $300
    Infant not occupying seat
    		 $5
    		 $20.50
    		 $30

REDEEM POINTS ONLINE

Redeem your Points for a Rewards Seat on flights with Etihad Airways, Singapore Airlines, SilkAir, Hainan Airlines and Hong Kong Airlines 24 hours a day, seven days a week.

BOOK A FLIGHT

REDEEM POINTS BY CALLING

To redeem Points for a Reward Seat with any of our airline partners, Capital Airlines, South African Airlines  and Hawaiian Airlines including those available online, you can contact our Membership Contact Centre between 7:30am and 10:30pm AEDT, seven days a week. 

FIND OUT MORE

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ANY SEATS
THE CHOICE IS ALL YOURS

An Any Seat requires more of your Velocity Points overall, but offers greater flexibility - meaning you can choose flights that suit your preferred travel times. 

So if you can’t find the Reward Seat you want on a flight, book an Any Seat with Virgin Australia. This will allow you to get on the flight you want. Plus, with Any Seat, you’ll be eligible to earn Velocity Points, Status Credits and Eligible Sectors9, which will help maintain or upgrade your Velocity membership level10.

You can find out more on the differences between Reward Seats and Any Seats.

Redeem now

UPGRADEME POINTS

If you’re a Velocity member travelling in an eligible fare class, you can use your Points for an upgrade on Virgin Australia Domestic or International Short Haul Flights.
Gold and Platinum members can upgrade on Virgin Australia International Long Haul Flights.

learn more

Virgin australia GIFT CARDs
Share the gift of travel

Redeem your Points for a Virgin Australia gift card to share the gift of travel. Available in denominations of $50 and $100, Virgin Australia gift cards can be redeemed towards any Virgin Australia flight and selected Virgin Australia Holidays. Plus, flights or holidays purchased with a gift card are eligible to earn Velocity Points and Status Credits. T&Cs apply12.

SHOP nOw

SHORT ON POINTS TO GET TO YOUR NEXT REWARD? 

Buy Points with Points Booster and get there sooner. T&C's apply.

BUY POINTS

  • Terms and Conditions

    1. The Points price for a Reward Seat will be based on the total miles for all sectors in a one way journey, except where there is a break in the journey. Where there is a break in the journey, the Points price is calculated on a per sector basis. A break in the journey includes: (a) a stopover, which means: (i) in an Australian domestic itinerary, a break of journey at an intermediate point when onward travel does not take place on the same calendar day; and (ii) for all other itineraries, including those containing a domestic to international connecting flight, when a passenger arrives at an intermediate point and is not scheduled to depart within 24 hours of arrival; (b) a change in class of travel within the journey; or (c) a change in operating airline where the airlines are located in different Reward Seat Points tables.

    2. Taxes, carrier charges and applicable fees start from $16.95 are payable at the time of booking. These charges vary depending on carrier, city pair, fare class date and time of booking. and Information correct as at 17 October 2018.

    3. Premium Economy includes Virgin Australia International Long Haul, Virgin Atlantic, Virgin America Main Cabin Select and Singapore Airlines.

    4. Business includes Virgin Australia, Etihad Airways, Delta Air Lines (including First Class when travelling domestically in the U.S.A), SilkAir, Virgin Atlantic (Upper Class), Virgin America (First Class), South African Airways and Hawaiian Airlines.

    5. Services operated by Mango are unavailable for Reward Seat redemption. Services operated by Airlink Lodge Link with a flight number between the range of SA8930 - SA8954 are also unavailable for Reward Seat redemption.

    6. First includes Etihad Airways only. To redeem Points for a Singapore Airlines First Class Reward Seat, you can contact our Membership Contact Centre.

    9. Where a member travels on Virgin Australia flights that begin with a VA flight number (irrespective of whether the journey consists of domestic, international short haul or international long haul Flight Sectors), each Flight Sector will be considered an Eligible Sector.

    11.  Purchasing Points with Velocity Points Booster is facilitated by Points Inc.
    Purchasing Points is subject to the membership Terms and Conditions. Prices are in Australian Dollars and are inclusive of GST. The applicable price will be the price published at the time of purchase and is subject to change without notice. Purchased Points are non-refundable (subject to your statutory rights). Points Booster transactions are processed outside of Australia. You are responsible for any additional fees charged by your financial institution in connection with your Points Booster transaction. The purchase of Points does not guarantee the availability of your desired reward. If you have any enquiries in relation to Points Booster, please contact the Membership Contact Centre.

    12. See full T&C's for Virgin Australia Gift Vouchers and Gift Cards

    Domestic Fare Rules

    Virgin Australia Domestic

    Fare Access
    Economy Reward and Business Reward fares available to Velocity Members for the purpose of redeeming Velocity Points. 

    Cabin Class
    Economy & Business Class 

    Flexibility

    Name changes:
    - Not permitted

    Flight time and Date Changes:
    - Permitted, subject to availability
    - Changes to each flight sector must be requested at least 24 hours prior to scheduled departure of that sector
    - Changes are subject to a 4,500 Points or $35 charge per guest per booking
    - Fare differences may be payable and other restrictions apply, see ‘General Information’ below.

    Routing Changes:
    - Permitted, subject to availability
    - Changes to each flight sector must be requested at least 24 hours prior to scheduled departure of that sector
    - Changes are subject to a 4,500 Points or $35 charge per guest per booking.
    - Fare differences may be payable and other restrictions apply, see 'General Information' below.

    Cancellation and no-shows
    Cancellations and refunds are permitted prior to the commencement of any travel.

    Cancellations must be requested at least 24 hours prior to first scheduled departure and refunds are subject to a 4,500 Points or $35 charge per guest per booking.

    Refunds or re-credit are not permitted once travel has commenced, unless required under the Australian Consumer Law. For more information on the consumer guarantees, please click here.

    Guests who check-in, but do not fly will not be eligible for a refund or credit.

    PAYMENT
    Immediate payment required. 

    Velocity Points
    Reward Seats do not earn Velocity Points.

    Minimum stay
    N/A 

    Maximum stay
    12 months 

    Stopovers
    Not permitted 

    Children and Infants
    Infants (under 2 years) not occupying a seat are free of charge.

    Children (2-11 years) occupying a seat must pay adult fare plus taxes, fees & surcharges.

    General Information

    - All changes and cancellations must be made via the Membership Contact Centre and within their opening hours.

    - Depending upon what fares are available through our Membership Contact Centre, the fare for your new booking may be higher than the original.

    - You must pay any fare difference between the fare for your new booking and the original fare.

    - Your new booking must be for travel on the Virgin Australia network within 12 months of the date that the original ticket was issued (the "OTD"). Any refunds must be obtained within 12 months of the OTD.

    - Changes are permitted subject to Reward Seat availability.

    - Flight upgrades using Points or Complimentary Fare Upgrades cannot be used in conjunction with a Reward Seat.

    International Fare Rules

    Virgin Australia International & Partner Airlines

    FARE ACCESS
    Fares available to Velocity Members for the purpose of redeeming using Velocity Points.

    CABIN CLASS
    Economy, Premium Economy, Business & First Class.

    FLEXIBILITY 

    Name changes    :
    - Not permitted

    Flight time and Date Changes:
    - Permitted, subject to availability
    - Changes to each flight sector must be requested at least 24 hours prior to scheduled departure of that sector
    - Changes are subject to a 7,500 Points or $60 charge per guest per booking.
    - Fare differences may be payable and other restrictions apply, see “General information” below.

    Routing Changes:
    - Permitted, subject to availability
    - Changes to each flight sector must be requested at least 24 hours prior to scheduled departure of that sector
    - Changes are subject to a 7,500 Points or $60 charge per guest per booking.
    - Fare differences may be payable and other restrictions apply, see “General information” below.

    CANCELLATION AND NO-SHOWS
    Cancellations and refunds are permitted prior to the commencement of any travel.

    Cancellations must be requested at least 24 hours prior to first scheduled departure and refunds are subject to a 7,500 Points or $60 charge per guest per booking.

    Except when required by the Australian Consumer Law, refunds or re-credit are not permitted once travel has commenced.

    Guests who check-in, but do not fly will not be eligible for a refund or credit.

    Exception: Reward Seats on itineraries to, from or via the United States 

    Bookings made at least 7 days prior to departure may be cancelled up to 24 hours after confirmation, without penalty by calling the Membership Contact Centre on 13 18 75.

    PAYMENT
    Immediate payment required. 

    VELOCITY POINTS
    Reward Seats do not earn Velocity Points.

    MINIMUM STAY
    N/A 

    MAXIMUM STAY
    12 months 

    STOPOVERS
    Not permitted 

    CHILDREN AND INFANTS
    Infants (under 2 years) not occupying a separate seat only pay taxes, fees & surcharges.

    Children (2-11 years) occupying a seat must pay adult fare plus taxes, fees & surcharges.

    GENERAL INFORMATION

    - All changes and cancellations must be made via the Membership Contact Centre and within their opening hours.

    - Depending upon what fares are available through our Membership Contact Centre, the fare for your new booking may be higher than the original.

    - You must pay any fare difference between the fare for your new booking and the original fare.

    - Your new booking must be for travel on the Virgin Australia network within 12 months of the date that the original ticket was issued (the "OTD"). Any refunds must be obtained within 12 months of the OTD.

    - Changes are permitted subject to Reward Seat availability.

    - Flight upgrades using Points or Complimentary Fare Upgrades cannot be used in conjunction with a Reward Seat.

  • Virgin Australia Domestic

    Fare Access
    Economy Reward and Business Reward fares available to Velocity Members for the purpose of redeeming Velocity Points. 

    Cabin Class
    Economy & Business Class 

    Flexibility

    Name changes    :
    - Not permitted

    Flight time and Date Changes:
    - Permitted, subject to availability
    - Changes to each flight sector must be requested at least 24 hours prior to scheduled departure of that sector
    - Changes are subject to a 4,500 Points or $35 charge per guest per booking
    - Fare differences may be payable and other restrictions apply, see ‘General Information’ below.

    Routing Changes:
    - Permitted, subject to availability
    - Changes to each flight sector must be requested at least 24 hours prior to scheduled departure of that sector
    - Changes are subject to a 4,500 Points or $35 charge per guest per booking.
    - Fare differences may be payable and other restrictions apply, see 'General Information' below.

    Cancellation and no-shows
    Cancellations and refunds are permitted prior to the commencement of any travel.

    Cancellations must be requested at least 24 hours prior to first scheduled departure and refunds are subject to a 4,500 Points or $35 charge per guest per booking.

    Refunds or re-credit are not permitted once travel has commenced.

    Guests who check-in, but do not fly will not be eligible for a refund or credit.

    PAYMENT
    Immediate payment required. 

    Velocity Points
    Reward Seats do not earn Velocity Points.

    Minimum stay
    N/A 

    Maximum stay
    12 months 

    Stopovers
    Not permitted 

    Children and Infants
    Infants (under 2 years) not occupying a seat are free of charge.

    Children (2-11 years) occupying a seat must pay adult fare plus taxes, fees & surcharges.

    General Information

    - All changes and cancellations must be made via the Membership Contact Centre and within their opening hours.

    - Depending upon what fares are available through our Membership Contact Centre, the fare for your new booking may be higher than the original.

    - You must pay any fare difference between the fare for your new booking and the original fare.

    - Your new booking must be for travel on the Virgin Australia network within 12 months of the date that the original ticket was issued (the "OTD"). Any refunds must be obtained within 12 months of the OTD.

    - Changes are permitted subject to Reward Seat availability.

    - Flight upgrades using Points or Complimentary Fare Upgrades cannot be used in conjunction with a Reward Seat.

  • Virgin Australia International & Partner Airlines

    FARE ACCESS
    Fares available to Velocity Members for the purpose of redeeming using Velocity Points.

    CABIN CLASS
    Economy, Premium Economy, Business & First Class.

    FLEXIBILITY 

    Name changes    :
    - Not permitted

    Flight time and Date Changes:
    - Permitted, subject to availability
    - Changes to each flight sector must be requested at least 24 hours prior to scheduled departure of that sector
    - Changes are subject to a 7,500 Points or $60 charge per guest per booking.
    - Fare differences may be payable and other restrictions apply, see “General information” below.

    Routing Changes:
    - Permitted, subject to availability
    - Changes to each flight sector must be requested at least 24 hours prior to scheduled departure of that sector
    - Changes are subject to a 7,500 Points or $60 charge per guest per booking.
    - Fare differences may be payable and other restrictions apply, see “General information” below.

    CANCELLATION AND NO-SHOWS
    Cancellations and refunds are permitted prior to the commencement of any travel.

    Cancellations must be requested at least 24 hours prior to first scheduled departure and refunds are subject to a 7,500 Points or $60 charge per guest per booking.

    Refunds or re-credit are not permitted once travel has commenced.

    Guests who check-in, but do not fly will not be eligible for a refund or credit.

    Exception: Reward Seats on itineraries to, from or via the United States 

    Bookings made at least 7 days prior to departure may be cancelled up to 24 hours after confirmation, without penalty by calling the Membership Contact Centre on 13 18 75.

    PAYMENT
    Immediate payment required. 

    VELOCITY POINTS
    Reward Seats do not earn Velocity Points.

    MINIMUM STAY
    N/A 

    MAXIMUM STAY
    12 months 

    STOPOVERS
    Not permitted 

    CHILDREN AND INFANTS
    Infants (under 2 years) not occupying a separate seat only pay taxes, fees & surcharges.

    Children (2-11 years) occupying a seat must pay adult fare plus taxes, fees & surcharges.

    GENERAL INFORMATION

    - All changes and cancellations must be made via the Membership Contact Centre and within their opening hours.

    - Depending upon what fares are available through our Membership Contact Centre, the fare for your new booking may be higher than the original.

    - You must pay any fare difference between the fare for your new booking and the original fare.

    - Your new booking must be for travel on the Virgin Australia network within 12 months of the date that the original ticket was issued (the "OTD"). Any refunds must be obtained within 12 months of the OTD.

    - Changes are permitted subject to Reward Seat availability.

    - Flight upgrades using Points or Complimentary Fare Upgrades cannot be used in conjunction with a Reward Seat.