Our pledge to members

In March 2020, we told our Silver, Gold and Platinum members we would be offering them a Status gift and year-long extension to help them whilst borders were closed, and flying was reduced.

As borders open and we welcome more of you back on-board, we’re raising the stakes with even more rewards and benefits for our Status members.

The more you fly, the better it gets

Status Rewards for our existing Gold and Platinum Status members start when you take one eligible flight with us before the 28th of March 2021. 

Unlock Status Rewards the more you fly

Gold

Platinum

    • Simply fly 1 eligible flight* by 28 March 2021.

      Your  Status locked in until 31 March 2022. Exclusions apply. See Terms and Conditions. 

       

You must have added your Velocity number to your booking to be considered for these Status Rewards. You could be eligible for all 3 Status Rewards, but in some instances, you may only be eligible for one or two.

An Eligible Flight is a Virgin Australia marketed and operated flight with a “VA” flight number that you have flown during the Flying Period (we assess this on an individual member basis) and that is not a Reward Seat. Codeshare services marketed or operated by partner airlines are not eligible for this offer.

FAQs

With offers this good, we know that there is a lot to take in. So we've compiled some handy FAQs that should clear things up.

  • A: To be eligible for the Status extension, you must have a Review Date between 1 January 2021 and 31 December 2021 inclusive. To maintain again, you have to have taken an eligible flight between 12:01AM AEST 7 December 2020 and 11:59PM AEST 28 March 2021 (Flying Period). Eligibility criteria and exclusions apply. See the Status extension Terms and Conditions.

Manage your account

Log in to My Velocity to manage your redemption bookings, view your account activity and more. 

Terms and Conditions:

We’re rewarding existing eligible Gold and Platinum Velocity members (you) with a Status extension, Points bonus and Gold and Platinum benefits (Status Rewards) in accordance with these offer Terms. Your eligibility for and access to each of these Status Rewards varies depending on whether you take 1, 2 or 3 Eligible Flights with Virgin Australia between 12:01AM AEST 7 December 2020 and 11:59PM AEST 28 March 2021 (Flying Period).   

An Eligible Flight is a Virgin Australia marketed and operated flight with a “VA” flight number that you have flown during the Flying Period (we assess this on an individual member basis) and that is not a Reward Seat. Codeshare services marketed or operated by partner airlines are not eligible for this offer. You must have added your Velocity number to your booking to be considered for these Status Rewards. You could be eligible for all 3 Status Rewards, but in some instances you may only be eligible for one or two. In addition to the above, the following conditions apply: 

1. Status extension 

To be eligible for the Status extension, your membership Review Date (being the last day of your Benefit Period) must fall between 1 January 2021 and 31 December 2021. To receive the Status extension you’ll need to take one Eligible Flight during the Flying Period. At the end of the Flying Period, we’ll assess your eligibility, and if you’re eligible, you’ll receive a new Review Date of 31 March 2022. If your Review Date occurs prior to 28 March 2021 you might experience a downgrade. In this instance, we’ll assess your eligibility between 28 March 2021 and 31 March 2021 and reinstate you to the previous Status level you held at 7 December 2020. Your new Review Date will be 31 March 2022. If your Review Date occurs after 28 March 2021, we’ll assess your eligibility between 28 March 2021 and 31 March 2021 and extend your Review Date until 31 March 2022.  

You won’t be eligible for the Status extension if you: 

  • have a Review Date in 2022  

  • have a Review Date in 2021, were eligible for the first Status extension announced in March 2020 and have not yet had your extra year of Status applied to your Velocity membership  

  • upgraded your Status between 1 April 2020 and 31 March 2021  

  • were awarded an individual discretionary Status extension by Velocity

Eligible members for the Status extension are still able to maintain or upgrade their Status to the next Status level in accordance with the Velocity membership Terms and Conditions. Find out more about how to maintain or upgrade your Status level. This offer is not transferable. Any Status Credits and Eligible Sectors earned in a member’s account are subject to expiry after 12 months from earn. 

2. Points bonus 

Gold and Platinum Velocity members are eligible to receive a once off 5,000 bonus Points when you take 2 Eligible Flights during the Flying Period. If you’re eligible, the 5,000 bonus Points will be awarded to your Velocity account by 1 April 2021. 

3. Gold and Platinum benefit

Gold and Platinum Velocity members who take 3 or more Eligible Flights during the Flying Period are eligible to receive the following benefit based on their Status level:

Gold members: Will receive unlimited access to Economy X seating, where space is available, until 28 March 2021. Up to 9 people included in the eligible Gold member’s booking will be able to enjoy Economy X seating. 

Platinum members: Can use their current Complimentary Business Class Upgrade benefits (4 issued per membership year) on any eligible Virgin Australia Economy class ticket (normally Complimentary upgrades are only applicable on Economy Freedom fare tickets). This benefit will be available for Platinum members from 7 December 2020 until 28 March 2021 and is subject to clause 9.2 of the Velocity membership Terms and Conditions.   

After the Flying Period, both the Economy X member benefit and Complimentary Platinum benefit will return to the standard offering in accordance with the Velocity membership Terms and Conditions.